---
title: Mojo Helpdesk Reviews
meta_title: 'Mojo Helpdesk Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 242 reviews by the users' company size, role or industry
  to find out how Mojo Helpdesk works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 242
  scale: '5'
date_modified: '2026-07-13'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Mojo Helpdesk Reviews
**Vendor:** Mojo Helpdesk  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 242
## About Mojo Helpdesk
Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking and reporting.



## Mojo Helpdesk Pros & Cons
**What users dislike:**

- Users face challenges with **bugs** , including layout issues and problems with screenshots and images in Mojo Helpdesk. (1 reviews)
- Users face **button issues** with layout consistency and trouble with screenshots, affecting functionality and usability. (1 reviews)
- Users face **editing difficulties** in Mojo Helpdesk, struggling with layout consistency and image handling issues. (1 reviews)
- Users face **formatting issues** with layouts and media, impacting their ability to switch modes smoothly. (1 reviews)
- Users experience **layout issues** with Mojo Helpdesk, struggling with dark mode and inconsistent image handling. (1 reviews)
- Limited Customization (1 reviews)
- Missing Features (1 reviews)
- Slow Loading (1 reviews)


## Mojo Helpdesk Discussions
  - [work on Graphical Report](https://www.g2.com/discussions/work-on-graphical-report) - 1 comment, 1 upvote
  - [For Report of Monthly Data](https://www.g2.com/discussions/for-report-of-monthly-data) - 1 comment, 1 upvote
  - [What are the features of help desk software?](https://www.g2.com/discussions/mojo-helpdesk-what-are-the-features-of-help-desk-software) - 1 comment, 1 upvote
  - [Is Mojo Helpdesk free?](https://www.g2.com/discussions/is-mojo-helpdesk-free) - 2 comments

- [View Mojo Helpdesk pricing details and edition comparison](https://www.g2.com/products/mojo-helpdesk/reviews?page=10&section=pricing&secure%5Bexpires_at%5D=2026-07-16+08%3A40%3A54+-0500&secure%5Bsession_id%5D=01ecd58b-e22e-4cb6-9f20-d6e074830d14&secure%5Btoken%5D=f675732bad36ef12753eaa7c6d28edcdc86bf9d51b0d0660158128e664f3ac76&format=llm_user)
## Mojo Helpdesk Integrations
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)

## Mojo Helpdesk Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Productivity Tools**
- Notes
- Internal Discussion
- Assignments and Tasks
- Workflows
- Templates
- Integrations
- Tagging System

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Self-Service Experience**
- Knowledge Base
- Searchable Articles
- Mobile Optimization

**Process**
- Mentions
- Tickets
- Macros

**Analytics**
- Trends
- Performance Tracking

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Self-Service Platform**
- Branding
- Automation
- Integrations

**Channels**
- Email
- Social
- Live Chat
- Phone
- Text

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Shared Inbox**
- Autonomous Task Execution
- Decision Making

**Insight**
- Surveys
- Reporting
- Visitor Activity
- Help Desk

**Agentic AI - Customer Self-Service**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top Mojo Helpdesk Alternatives
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,649 reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,527 reviews)