Pros-
-Scheduling client appointments is easy/intuitive
-Automations for text & email communication is excellent
-Can create multi-factorial parameters for scheduling services - e.g. you can limit service selection during scheduling based factors such as breed, size, & hair type
-Managing waivers, agreements, and vaccine info is a breeze.
-Setting work schedules for our groomers is very quick and easy
-Easy to monitor client booking & re-booking - far superior in tis regard to our previous system. Review collected by and hosted on G2.com.
Cons-
-Editing staff roles, permissions, and qualified services is cumbersome and time consuming. You cannot assign qualified services to staff based on role, only on a service by service bases. E.g. if a Bather can only take bathing services then you must manually assign each bathing service to that individual rather than assigning the service to a rol and then the ole to the person. This slows down onboarding at a multi-door operation like ours.
-Editing services is also cumbersome / time consuming. Any changes must be made one-at-a-time. We would prefer an export/import and/or bulk editing feature. This would be especially useful for editing prices and durations
-On the day and week view the maximum granularity for appointments is in 15-minute increments. You can set services in smaller increments, but on the calendar they *appear* as 15-min increments. This saps productivity because it encourages staff to be less precise when booking small-time-increment services such as nail trims - it's easy to accidentally eat up an entire hour on a groomer's schedule with just four 5-minute nail trims.
-Sorting of service lists and staff lists must be done manually. With a large staff this becomes tedious. We would prefer to be able to automatically alphanumerically sort based on attributes such as name, location, or ID#'s.
-Onboarding process could use improvement. We would have preferred an initial date import, followed by setup and training, followed by a final "go-live" import. Their process was a single import which forced us to rush the go live in order to minimize incongruencies between the new system. It was chaotic, but not unmanageable. Review collected by and hosted on G2.com.
