ModMed Pros and Cons

I appreciate ModMed’s integrated features that help streamline patient care and make tasks like charting, scheduling, and communication within the practice easier. It’s helpful for keeping patient information organized, which supports my role on the store and patient care side. Review collected by and hosted on G2.com.

On the downside, ModMed can feel complex or slow, especially since I focus more on patient care rather than in-depth charting or medical records. It has extra features that aren’t as relevant to my workflow, so it can feel a bit cumbersome at times. Review collected by and hosted on G2.com.

My favorite thing since starting EMR with ModMed has been the user and specialty specificness of the program. I'm not having to search through other specialty diagnoses to find what I need! Their customer support is top notch and not having any EMR experience going into it the transition was easy. Review collected by and hosted on G2.com.

A dislike that I do have is having to get a ticket "upvoted" to bring forward an idea to correct a glitch in our processes. Design labs are awesome, but sometimes I can feel that my voice is small and hard to get heard. Review collected by and hosted on G2.com.

The easiness to find any diagnoses or procedure, the automated medical office odes. Review collected by and hosted on G2.com.

In the beggining it can be treaky because one wrong click and you can loose all your notes. Review collected by and hosted on G2.com.

The ease of support. You can always reach plenty of different avenues for support and it never takes long to reach someone. The community is always supportive and willing to helpl in a timely maor. There are also so many ways to find information and educate yourself with the system. They make it easy to get into Modmed U and find all the support and education infomation that you need to support you and your staff. Review collected by and hosted on G2.com.

That the "little guys" or "small problems" don't often get priority. Also that we have to get votes in communities to even get an issue or problem adress sometimes. I've been to multiple conferences and I wish they'd take some time sometimes to listen to updates the people want and little things to make our life easier vs some big projects. Review collected by and hosted on G2.com.

I love the fluidity of all ModMed products. With every product that comes out, our practice improves! Review collected by and hosted on G2.com.

I truly wish we could view the schedule template in firmadmin at the same time as the live version. I know that this has been brought up a lot in the past. It is my ONLY complaint. Review collected by and hosted on G2.com.

I can email for support questions. Wait times when calling for help are low. User guides are easily found online. Review collected by and hosted on G2.com.

When I do email support if they need additional information they expect me to reply with it ASAP. However, in a busy clinic sometimes it may take a couple of days to obtain the information needed for the reply and by that time my case has been closed. Review collected by and hosted on G2.com.

I love this program. I've used EZ derm, Epic and EMA and EMA is so superior. Billing is the best asset as well as obtaining PA's. The only thing I miss from EZ derm is the interactive body map. Its easy to use. Much more intuitive than EZ derm. Review collected by and hosted on G2.com.

I like the interactive body map on EZ derm but otherwise I love ModMed Review collected by and hosted on G2.com.

ModMed EMA for dermatology is an outstanding platform that provides excellent clinical features for our clinical staff. Review collected by and hosted on G2.com.

ModMed support staff is less than helpful, it would be helpful to have various levels of support available. Review collected by and hosted on G2.com.

I like using Mod Med because it is a very versatile application that makes things easily accessible through multiple different outlets. Review collected by and hosted on G2.com.

I wish Mod Med had a way to chart on two patients at once, or a tab to switch back and forth between charts. Review collected by and hosted on G2.com.

Innovation is Modmed's mission and we are all here to benefit from it. The software is well liked by all staff whether providers or front desk or billing. And there is always so much to look forward to in terms of new things coming out oof the "R&D" department. Very exciting to work with and utilzie and that says a lot about a practicie management and EHR software. Review collected by and hosted on G2.com.

The scheduling templates could use a little more of Modmed's famous approach to simplification. Review collected by and hosted on G2.com.