Helena G.
HG
Helena G.
Administrator
Small-Business (50 or fewer emp.)
"Elm Ease of Use"
4.5/5
What do you like best about Mitratech Acuity ELM Essentials?

I like that the invoices get "pre-reviewed" and we are given the opportunity to correct any incorrect billing entries before submitting for approval. Review collected by and hosted on G2.com.

What do you dislike about Mitratech Acuity ELM Essentials?

Budgeting. Have to get the current budget put back in draft mode in order to make edits and submit for approval. Not enough notification emails. Review collected by and hosted on G2.com.

SE
Stephanie E.
Legal Assistant / Billing Admin
Small-Business (50 or fewer emp.)
"User friendly website."
3.5/5
What do you like best about Mitratech Acuity ELM Essentials?

I like that the site is pretty easy to navigate and problem solve on my own. Review collected by and hosted on G2.com.

What do you dislike about Mitratech Acuity ELM Essentials?

Too much visibility to things you don't have access to.

The third party adjusters flag too many entries for legal language they apparently need to learn or else they wouldn't flag as many entries as they do. Review collected by and hosted on G2.com.

Verified User in Legal Services
UL
Verified User in Legal Services
Mid-Market (51-1000 emp.)
"the system is very easy to understand, user friendly"
5/5
What do you like best about Mitratech Acuity ELM Essentials?

Instead of just reject the invoices ot shows you the errors and you can amend the times. Review collected by and hosted on G2.com.

What do you dislike about Mitratech Acuity ELM Essentials?

There is an error with the ledes format so you need to enter the times one by one Review collected by and hosted on G2.com.

Verified User in Law Practice
UL
Verified User in Law Practice
Mid-Market (51-1000 emp.)
"Easy to use. A really good system for tracking cases"
5/5
What do you like best about Mitratech Acuity ELM Essentials?

Ease of use. Very intuitive. Makes working on the cases fairly easy. And it is easy to teach to new attorneys. Review collected by and hosted on G2.com.

What do you dislike about Mitratech Acuity ELM Essentials?

Accidentally hitting an alert makes it disappear and you can't figure out what it was if you do so prematurely. Need to have a way to access alert history. Review collected by and hosted on G2.com.

RW
Ronald W.
Attorney
Small-Business (50 or fewer emp.)
"Great Case Management"
5/5
What do you like best about Mitratech Acuity ELM Essentials?

Feature showing related cases is very helpful. Details page is useful for quick case overview. Review collected by and hosted on G2.com.

What do you dislike about Mitratech Acuity ELM Essentials?

Downloading large claim files is time-consuming and cumbersome. Review collected by and hosted on G2.com.

PH
Peggy H.
Legal Assistant
Small-Business (50 or fewer emp.)
"My Favorite E-Bill Software I Use in My Office"
5/5
What do you like best about Mitratech Acuity ELM Essentials?

Customer Service is always available by phone or by chat online. I like the follow-up emails. Review collected by and hosted on G2.com.

What do you dislike about Mitratech Acuity ELM Essentials?

That the password is assigned by Acuity which is not convenient nor does it follow our company pattern. Review collected by and hosted on G2.com.

Response from Robin Hill of Mitratech Acuity ELM...
Edit edit

Hi Peggy,

Thanks so much for providing a review! You can definitely change your password. Please reach out to our support team - they'll be happy to walk you through the process.

Thanks again!

BG
Bruno G.
Billing Manager
Mid-Market (51-1000 emp.)
"very user friendly"
4.5/5
What do you like best about Mitratech Acuity ELM Essentials?

the best about acuity is the easiness of use and the communication tools with client. The quickness of the responses from the support during the first use are also worth mentioning. The overall aspect of the website is also great. Review collected by and hosted on G2.com.

What do you dislike about Mitratech Acuity ELM Essentials?

the particular level of detail on the invoicing Review collected by and hosted on G2.com.

Verified User in Law Practice
UL
Verified User in Law Practice
Mid-Market (51-1000 emp.)
"Fairly New User"
3.5/5
What do you like best about Mitratech Acuity ELM Essentials?

Ease of use and instant communication with the client. Review collected by and hosted on G2.com.

What do you dislike about Mitratech Acuity ELM Essentials?

Cant file multiple documents in the same matter without having to go back to home screen and re-select the matter again. Or if you actually can, that feature is not easily recognizable. Review collected by and hosted on G2.com.

CB
Connie B.
Administrative Assistant
Small-Business (50 or fewer emp.)
"Uploading invoices for law firm"
2.5/5
What do you like best about Mitratech Acuity ELM Essentials?

It enables faster processing of invoices Review collected by and hosted on G2.com.

What do you dislike about Mitratech Acuity ELM Essentials?

I wish there were not so many things I have to change in LEDES in order to have the invoice accepted on the site. Review collected by and hosted on G2.com.

Response from Robin Hill of Mitratech Acuity ELM...
Edit edit

Hi Connie,

Thanks so much for your feedback - we appreciate it! Did you know you can resolve billing exceptions directly in Acuity without having to revise and reupload your LEDES? We're happy to show you how. Please give us a call the next time you upload an invoice and we'll walk you through the process.

Thanks again!

LP
Luis P.
Partner
Small-Business (50 or fewer emp.)
"surprisingly easy to use"
4/5
What do you like best about Mitratech Acuity ELM Essentials?

My communications with my client are segregated in one spot and I can keep track of all prior postings . Review collected by and hosted on G2.com.

What do you dislike about Mitratech Acuity ELM Essentials?

It took a while to get used to not going to my general emails to communicate with the client. Review collected by and hosted on G2.com.