Customer service is helpful and quick to answer via online chat when needed. Able to see and make changes before sent for approval. Review collected by and hosted on G2.com.

The Critical vs Exceptions is somewhat confusing. Critical needs to be changed but I am never sure if exceptions are going to be an issue or why they are an issue.

Preparing two invoices (ours and one through Acuity) everytime we bill takes extra time. Review collected by and hosted on G2.com.

The site is very easy to navigate and understand. Everything is laid out in a simple format where you can see errors/missing rates easily and also correct any issues or enter missing information directly to the invoice. Review collected by and hosted on G2.com.

Honestly, nothing. I wish other ebilling sites were as straightforward as Acuity. Review collected by and hosted on G2.com.

Probably the best thing about Acuity is the ease of use and customer service. When I call I get a quick response, and it is easy for bill reviewers to manipulate things from their side. Review collected by and hosted on G2.com.

The FAQ section needs a little updating. There are some questions that I could not find the answer to. Review collected by and hosted on G2.com.

The software is very easy to use. The menu is very user-friendly and it does not take a lot to maneuver around the software. The reports are very easy to read and to download any information that you need. The help menu is great as well. Review collected by and hosted on G2.com.

The only thing that I do not like about the software is that everything on the screen is small. It would be nice is there were bigger images and when the reports print that the printing would be larger. Review collected by and hosted on G2.com.

That I can manage all my clients on this site with a single-access, as well as the level of detail in the submissions/appeals. Review collected by and hosted on G2.com.

It has less to do with the system and more with our clients who use it, but the appeals or comments our law firm submit go wholly unanswered a lot. Review collected by and hosted on G2.com.

I like how dialog buttons open up various choices making it very user friendly. Also I can open up multiple pages on separate Google start pages Review collected by and hosted on G2.com.

I like how dialog buttons open up various choices making it very user friendly. Also I can open up multiple pages on separate Google start pages Sometimes search criteria can be difficult when looking for a case if someone misspelled it Review collected by and hosted on G2.com.

I like that any errors with the invoice are immediately known. The portal is very user-friendly. Review collected by and hosted on G2.com.

I'm not sure if this is based on the individual client setup, but it would be nice to be able to submit all expenses in one single upload, versus having to upload one line item at a time. Review collected by and hosted on G2.com.

That you can edit during the billing process. Review collected by and hosted on G2.com.

It's a little "clunky" in it's visual elements (take a look at Datalytics -- that is great visually) Review collected by and hosted on G2.com.

Easy to follow menus and codes are accessible for small firms who do not use a larger billing system. Review collected by and hosted on G2.com.

It took awhile for us to get properly set up, so our invoices are now over 3 months old. Seemed to be a breakdown for the client setting up all the fields before we were able to enter the invoice correctly. Review collected by and hosted on G2.com.

Compatability with the LEDES98b file that we can generate with our billing system without doing additional edits the the data file. Review collected by and hosted on G2.com.

Some of the functions are a bit complicated and the flow can change from client to client Review collected by and hosted on G2.com.