Acuity Elm is a very user friendly billing website. Everything is easy to understand and review. Support is very quick to respond. Review collected by and hosted on G2.com.

I wish it worked with Thomas Reuters Ebilling Hub. It would be easier to submit invoices. Review collected by and hosted on G2.com.

The set up of the tabs and alerts in matter management greatly help productivity and organization. I also like the ability to create and view graphs from important data. Review collected by and hosted on G2.com.

I feel the process of uploading documents is more burdensome than it could be. It would help if Acuity ELM could work with filesite through Outlook to upload files directly from filesite, as opposed to uploading from a local disc. Review collected by and hosted on G2.com.

Quick and uncomplicated. So simple to upload invoices, make changes, if necessary, and submit. It alerts you to errors and allows you to make changes to your invoice without having to regenerate this invoice in my billing software. Review collected by and hosted on G2.com.

Uploading an invoice and then changing status to for approval. Wish it would do that automatically if there were no errors. Review collected by and hosted on G2.com.

I like the ease of uploading documentation, making notes to the client, and uploading invoices for payment. It saves time on having to draft letters or emails. Review collected by and hosted on G2.com.

A downside on the attorney side is less billable time as you are not "allowed" to bill for uploading documentation. There is also less of a professional relationship with the adjusters and no personal connection. Review collected by and hosted on G2.com.

The invoice dashboard reflects as much information as I'd hope to see without throwing in too much additional and unneeded info. Review collected by and hosted on G2.com.

The appeals process is a bit counterintuitive and not nearly as easy as it is on some other sites. Review collected by and hosted on G2.com.

Any time I have had to contact customer service for any type of problem they are very helpful and usually can get the problem resolved if it's something to do with the navigating the system. Review collected by and hosted on G2.com.

The billing system overall is very confusing and hard to navigate and understand. Review collected by and hosted on G2.com.

It's intuitive, there are many levels to the website, making everything accurate and easy to input whether it's a budget or uploading an invoice.The customer service is very responsive and helpful. Review collected by and hosted on G2.com.

The menus can be complex, making a first time user face small challenges while they navigate. However - that's what their customer service is for! Review collected by and hosted on G2.com.

The interface is nice, and customer service is helpful. Review collected by and hosted on G2.com.

The dashboard on the far left where you switch clients is in an odd spot, especially for first time users. Having to move your invoice along by choosing "For Approval" is a bit confusing for first time users, and can lead to unsubmitted invoices. Review collected by and hosted on G2.com.

Easy to navigate, screens easy to complete for submittal of experts. Review collected by and hosted on G2.com.

It would be helpful if I was sure that the screen submitted. From time to time (not often) I think it submits but it actually hasn't done so. A confirmation email would be helpful. Review collected by and hosted on G2.com.

Not a lot. This system was required to review attorney invoices and this system was not set up for these types of invoices. The only good thing would be that is complies all your invoices in one spot, but this is the bare minimum for any software of this kind. To do everything else using this software was difficult and cumbersome. Review collected by and hosted on G2.com.

The software was very rigid and was difficult to change when required. In fact, we had to contact the company just to change simple setting, which took time and should have been done in seconds but took hours to complete. Other attorney invoicing systems are better suited for attorney invoices. Search functions need updating. Navigation is a nightmare and not user friendly. Review collected by and hosted on G2.com.