Verified User in Law Practice
UL
Verified User in Law Practice
Small-Business (50 or fewer emp.)
"Overall pretty good experience"
2.5/5
What do you like best about Mitratech Acuity ELM Essentials?

Very simple to use the software for billing Review collected by and hosted on G2.com.

What do you dislike about Mitratech Acuity ELM Essentials?

I do not have any dislikes at this time period. Review collected by and hosted on G2.com.

Verified User in Law Practice
UL
Verified User in Law Practice
Mid-Market (51-1000 emp.)
"Needs a makeover"
2.5/5
What do you like best about Mitratech Acuity ELM Essentials?

Fairly easy to upload invoices and budgets Review collected by and hosted on G2.com.

What do you dislike about Mitratech Acuity ELM Essentials?

Very minimal customer support and needs an update. The system is very dated, slow, and non responsive at times Review collected by and hosted on G2.com.

Response from Robin Hill of Mitratech Acuity ELM...
Edit edit

Thank you for taking the time to leave a review. We'd like to talk to you about your experience - especially details on when the system was non-responsive - so we can troubleshoot. Please feel free to call our support line and ask to speak with our Sr. Account Manager. Thank you.

Verified User in Law Practice
UL
Verified User in Law Practice
Mid-Market (51-1000 emp.)
"Acuity is great!"
3.5/5
What do you like best about Mitratech Acuity ELM Essentials?

Acuity is straight forward and relatively easy to use. Review collected by and hosted on G2.com.

What do you dislike about Mitratech Acuity ELM Essentials?

It would be helpful if all of the LEDES formats were supported. Review collected by and hosted on G2.com.

Verified User in Legal Services
UL
Verified User in Legal Services
Small-Business (50 or fewer emp.)
"I use several different billing sites and yours seems to be one of the most user friendly sites."
5/5
What do you like best about Mitratech Acuity ELM Essentials?

I like the way you can research an invoice once you have submitted it for payment. Review collected by and hosted on G2.com.

What do you dislike about Mitratech Acuity ELM Essentials?

I don't really have a dislike. I am very pleased with your service. Review collected by and hosted on G2.com.

Verified User in Legal Services
UL
Verified User in Legal Services
Small-Business (50 or fewer emp.)
"Not as user friendly as I would like"
3.5/5
What do you like best about Mitratech Acuity ELM Essentials?

Payment is quick; easy to find out what was deducted if anything Review collected by and hosted on G2.com.

What do you dislike about Mitratech Acuity ELM Essentials?

Set up was not as user friendly as I would have liked. A little difficult. Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Verified User in Insurance
Small-Business (50 or fewer emp.)
"Acuity Review"
2.5/5
What do you like best about Mitratech Acuity ELM Essentials?

I only used this a few times and didn't form an opinion. Review collected by and hosted on G2.com.

What do you dislike about Mitratech Acuity ELM Essentials?

Haven't used the system enough to form any dislikes Review collected by and hosted on G2.com.

Verified User in Law Practice
UL
Verified User in Law Practice
Enterprise (> 1000 emp.)
"very easy to use and helps us stay on track with our client"
5/5
What do you like best about Mitratech Acuity ELM Essentials?

easy to use and customer service is great Review collected by and hosted on G2.com.

What do you dislike about Mitratech Acuity ELM Essentials?

I do not dislike. The login and user page is very easy to use. Review collected by and hosted on G2.com.

Verified User in Legal Services
UL
Verified User in Legal Services
Mid-Market (51-1000 emp.)
"Excellent"
5/5
What do you like best about Mitratech Acuity ELM Essentials?

User friendly website and easy to follow. Review collected by and hosted on G2.com.

What do you dislike about Mitratech Acuity ELM Essentials?

Inability to delete documents once uploaded. Review collected by and hosted on G2.com.

Verified User in Law Practice
AL
Verified User in Law Practice
Small-Business (50 or fewer emp.)
"Good E-billing webstie"
3.5/5
What do you like best about Mitratech Acuity ELM Essentials?

It is intuitive and user friendly. One of the better e-billing websites. Review collected by and hosted on G2.com.

What do you dislike about Mitratech Acuity ELM Essentials?

Nothing comes to mind. It does what is should do and works better than others. Review collected by and hosted on G2.com.

Verified User in Legal Services
UL
Verified User in Legal Services
Small-Business (50 or fewer emp.)
"Billing"
4/5
What do you like best about Mitratech Acuity ELM Essentials?

The interface is user friendly and overall is easy to use Review collected by and hosted on G2.com.

What do you dislike about Mitratech Acuity ELM Essentials?

The inability to upload more than one bill at a time Review collected by and hosted on G2.com.