Mitchell 1 Automotive Repair Pros and Cons

Mitchell one does allow for an organized shop management platform to be integrated into shop procedures, which ultimately is better than a paper-based system. Review collected by and hosted on G2.com.

Server based with no remote access support. This is not at all helpful to remote management or semi absentee ownership, or multi shop locations. Review collected by and hosted on G2.com.

The best part of Mitchell is the reliability Review collected by and hosted on G2.com.

Billing and Accounting is very sneaky and hard to change without being penalized. Customer service and sales are only there to grab accounts and not service them Review collected by and hosted on G2.com.

little to no help on this current issue as far is this problem having any kind of resolution Review collected by and hosted on G2.com.

Mitchell on demand se apparently has decides that the number 1 tire supplier in the USA isnt worth keeping and are dropping the program with no option we are losing benefit Review collected by and hosted on G2.com.

Easy layout and great history information to ensure you're up today on all current and upcoming vehicles - easy schedule layouts for calendars and reports. easy organization to see all work orders at the same time and organize by many different factors. Also auto invoicing so you dont need to move or adjust anything before during or after. Review collected by and hosted on G2.com.

The system is outdated and looks like its in need of an update to be more visually appealing - needs to implement a system for ordering parts without getting out of the program - needs to have a way to show when parts have arrived. Review collected by and hosted on G2.com.

The repair procedures are descriptive and pictures to go along with are very helpful. Wiring diagrams are easy to follow. Review collected by and hosted on G2.com.

Minimal information for Porsche and Mercedes repair procedures and wiring diagrams. Could use more information for the iconic 90's Japanese vehicles that are becoming more and more popular for restoration jobs. Review collected by and hosted on G2.com.

The upsides of mitchell1 is the fact it has accurate labor times. Review collected by and hosted on G2.com.

It is difficult and time consuming to write estimates, external links constantly freeze and go down. Review collected by and hosted on G2.com.

With so many techs coming from outside shops, we have found that Mitchell is one universal tool that has been used in our industry. Review collected by and hosted on G2.com.

LOL, of course cost could be better, but it is a great product! Great as we have woked with it in all our OEM's Review collected by and hosted on G2.com.

Pro demand, Parts integration with vendors, quotes Review collected by and hosted on G2.com.

Learning curve, only one station, no DVI. Cumbersome reports. Review collected by and hosted on G2.com.

The program has a ton of features. It easily links with QuickBooks and has a variety of reports. It covers my inventory needs and makes ordering stock parts very simple. I have my main vendors set up for one push ordering. Review collected by and hosted on G2.com.

My computer is the master, I often lose connection to my employees' computers which becomes incredibly irritating. Review collected by and hosted on G2.com.

The thing I love about Mitchell 1 is it is very easy to use and also has all the information needed for almost EVERY job possible. Review collected by and hosted on G2.com.

If there could be a dislike I would have to say the price. Review collected by and hosted on G2.com.