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102 Mindmatrix PRM Reviews
Overall Review Sentiment for Mindmatrix PRM
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Easy to use platform. Great analytics, templates for campaigns or social drops look great and are easy to deploy or schedule. Support is responsive and very helpful. Review collected by and hosted on G2.com.
The only issue we have had so far was a user syncing issue which they started to work on promptly. I wish there were features that are not available but you can always get your account manager to put in a request of what you are looking for. Review collected by and hosted on G2.com.
This software is incredibly useful for organizing contacts and scheduling marketing material to go out and everything that you need is on one site. Review collected by and hosted on G2.com.
I really do not have any negativity concerning this software to talk about. Review collected by and hosted on G2.com.
Not only is everyone at Mindmatrix immensely kind but extremely versed in their line of work as well. Our consultant Megan Cramer is always so eager to help us and educate us through the product. She seems to truly enjoy seeing our company thrive and she is always coming up with new ideas to push our marketing through the roof. Working with Mindmatrix has brought on nothing but positives and I would highly recommend their services to anyone looking to benefit their business greatly. Review collected by and hosted on G2.com.
There is not a thing I would change about the business Mindmatrix provides our company. After using their services for many years we are just as happy as we were the first day using them. Review collected by and hosted on G2.com.
I was spending 10X more with 3 other companies before I found MindMatrix. They not only are a lot less expensive, but they actually have better service and we have gotten better results. Review collected by and hosted on G2.com.
The only negative is that there are certain things I cannot customize, but this has not really proved to be much of an issue and the total value certainly outweighs this. Review collected by and hosted on G2.com.
We've been using Mindmatrix for over three years and it's the best marketing automation platform I've used. The pre-defined templates and content make it very easy to create engaging and topical marketing material. The monthly concierge calls with Rachel are also very useful and help ensure everything is kept on track and a great vehicle to discuss new ideas. Review collected by and hosted on G2.com.
The fact that Mindmatrix doesn't currently have true response email capability is frustrating and one of the main areas where they lack the functionality of the competition. Also the pre-populated content needs adapting for the UK market, which is a time consuming task, but worth the effort. Review collected by and hosted on G2.com.
The platform helped us keeping these partners engaged, our salespeople productive and also to ensure that our marketing was able to use the marketing automation features to keep our lead pipeline active. The product supports mobile marketing and messaging. The solution includes features for website optimization to enhance lead and sale conversion. Review collected by and hosted on G2.com.
I wish it had a 2-way feed into our CRM. On the backend of the platform, setting everything up for users to use the platform is much more difficult. Navigation is confusing, not intuitive. There is also an unusually high amount of undelivered mail, and a very high SPAM occurrence. Mindmatrix does not support user driven customization of the product. Review collected by and hosted on G2.com.
Proactive support strategic ideas and recommendations from our Consultant and Support team Review collected by and hosted on G2.com.
There isn't anything that I dislike about the product Review collected by and hosted on G2.com.
The have created the contact for me and they Datto has created content within the platform too. Review collected by and hosted on G2.com.
the interface can use a bit more work. I haven't found a great way to go back after clicking and viewing information Review collected by and hosted on G2.com.
The fact that all of my marketing data and media is in one place. Every interaction is tracked so I know who I should be reaching out to. I work less hard, but much smarter, with MindMatrix than I did trying to use 5+ separate tools in the past. Review collected by and hosted on G2.com.
It's a little overwhelming to get started with because of how full-featured it is. Many things make sense and are easy to use, but trying to figure out its quirks and what I am and am not able to do within it was a bit of a hassle. Review collected by and hosted on G2.com.
I wanted a marketing automation platform that:
1. Obviously could handle true and complex automation
2. Integrated with Autotask, which we use as our CRM
3. Was affordable Review collected by and hosted on G2.com.
They often break the software with updates, and it sometimes takes 24 hours to accomplish something as they fix it. Sometimes I feel like a beta tester. But if it is truly important, they usually prioritize it appropriately. Review collected by and hosted on G2.com.
