Mindful by Medallia Pros and Cons

It is really easy to use for agents, supervisors and administrators. Review collected by and hosted on G2.com.

The transcription is not great. It struggles with a lot of common words and phrases. Review collected by and hosted on G2.com.

The tool is very simple to set up and easy to use while being robust enough to provide all of the CSAT and NPS data we could ever need. The Mindful team has also been very accommodating in providing us with thorough and prompt support throughout our partnership. Review collected by and hosted on G2.com.

In the year+ we have used Mindful we have not run into any aspects we do not like. Review collected by and hosted on G2.com.

I like the flexibility of being able to pivot quickly while maintaining exceptional customer service. The ability to enable or disable additional features for optimization allows us to maximize our return on investment. Review collected by and hosted on G2.com.

Not having a designated resource with background knowledge of your business to assist at a moment’s notice. All issues are always resolved but having a dedicated resource assigned to your organization will help to identify and resolve issues much quicker. Review collected by and hosted on G2.com.

The tool is easy to use, and our customers greatly appreciate the call back functionality Review collected by and hosted on G2.com.

I do wish that we could buy fewer contacts Review collected by and hosted on G2.com.

Everyone that I've had the opportunity to meet at Mindful Feedback has always been so helpful! Timely follow-ups and friendly service! Review collected by and hosted on G2.com.

The portal is user-friendly. I would say the only thing that needs work is the talk-to-text on occasion. It does not always translate word for word what the customer has recorded. Still a neat feature to have! Review collected by and hosted on G2.com.

the System experience. Big thanks to Alejandro Chavez for all his assistance. Review collected by and hosted on G2.com.

I have nothing to say on that. we like everything. Review collected by and hosted on G2.com.