I really appreciate the analytics that Mindbody generates, and I find them helpful for understanding my business at a glance. Review collected by and hosted on G2.com.

Sometimes I have to hunt around just to figure out how to accomplish a very small task. Their chatbot is helpful, and customer support is also very helpful and responds quickly. Still, it feels like some things are harder to do than they should be. Review collected by and hosted on G2.com.

Mindbody has helped clients schedule classes, make payments, and purchase retail easily. If it's easy to sign up it's easy to take classes. Review collected by and hosted on G2.com.

While Mindbody is easy to use for clients, there is a learning curve for the owners to use it to its fullest potential. The level of support is great though, either in the written support page or swift call to support if needed. They are friendly and patient especially for the low tech small business owner trying to catch up with technology. Review collected by and hosted on G2.com.

I found it initially a great way for clients to book classes with Mindbody. Review collected by and hosted on G2.com.

The support is terrible and unresponsive, often directing me to use the AI chat which doesn't provide helpful suggestions. Classes are missing from the app, making it unreliable. The UI is confusing, changes across different menus, and it's not clear what options unlock which features. Overall, it offers not much value for the money. Clients often complain with issues booking or classes missing. Review collected by and hosted on G2.com.

I love the way Mindbody handles all of my payments and allows members to check-in smoothly. The transactions have been smooth and my members have been able to really follow through easily. I love the fact that I can use the Mindbody app because it makes it very easy for my members to check-in for classes. The initial setup of Mindbody for my business was very easy since I had used Mindbody where I was previously working. Review collected by and hosted on G2.com.

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I appreciate the cool new feature in Mindbody that notifies teachers via email when they are scheduled as substitutes. This functionality seems like a step in the right direction toward improving communication within our studio. Additionally, I would be keen on utilizing features that allow for the requirement of payment information for some booking options, which could be beneficial for maintaining better business practices. Although I have some frustrations, this aspect of email notification for subs is one of the few features that stands out positively. Review collected by and hosted on G2.com.

{"I find Mindbody not intuitive or easy to use, which affects its overall usability for my yoga studio.","I dislike the difficulty in emailing an entire class roster with one click. The current process of tagging and reporting is cumbersome.","Mindbody lacks key features offered by competitors, such as seamless ways for teachers to request substitutes, email rosters, schedule rooms, and apply promo codes through the app.","I experience frequent errors with Mindbody, and there have been issues with our payment processing system that led to double charging students.","The class booking feature is not impressive, and it's challenging for students to book on behalf of others, especially if they have existing Mindbody accounts.","Waiver management is problematic, as newly reset waivers do not populate in the app for existing students unless accessed through a browser."} Review collected by and hosted on G2.com.

I love that everything I need to run my business is integrated under one company with Mindbody. This comprehensive approach means I don't have to juggle multiple platforms, simplifying my business management significantly. The branded app is a particularly valuable feature, drastically enhancing my client experience. I appreciate having real human tech support available every day of the week, which is incredibly reassuring. Whenever I encounter an issue, their support team is always ready to provide assistance, which makes a huge difference in daily operations. Once everything is set up, it's convenient to have all my business tools in one spot, making management seamless and efficient. Review collected by and hosted on G2.com.

I initially found the onboarding experience very overwhelming, partly due to a misunderstanding of the onboarding specialist's role, which could have been communicated better. Although I overcame this issue eventually, the software remains quite complex for those without much tech experience in marketing or various software tools. Additionally, Mindbody does not integrate well with Shopify, a widely used platform for hosting websites, and this lack of integration presents a challenge and an area for improvement. Furthermore, I have encountered a few bugs in different parts of the software, which, although annoying, are somewhat understandable given MBs complexity. Review collected by and hosted on G2.com.

Nothing..Fraud!! Scam!!!! Review collected by and hosted on G2.com.

I find the whole system of Mindbody hard to navigate and not helpful. It hasn't solved any problems for my spa and has been giving me constant issues since signing up. I feel like it's a fraud and they are scamming people by stealing money without providing a useful service. The subscription model also adds to the frustration. The initial setup was very hard and difficult for my team. Review collected by and hosted on G2.com.

I like the reports available in Mindbody as they make keeping an eye on the business easy and facilitate easier mapping of projections. Tracking income month to month and having the ability to compare to the previous year is incredibly useful for identifying areas where we can improve and recognizing our progress. This capability provides valuable insights into our gym's financial performance and aids in strategic planning. Review collected by and hosted on G2.com.

I find it inconvenient that there's no option to notify members of a class cancellation. Currently, the system seems to only notify the instructor, but not the members. I'd appreciate a feature that allows sending emails or text messages with custom notes to those who have booked the class. Additionally, I struggle with setting up some of the pricing options, as it can be rather complicated. Review collected by and hosted on G2.com.

I like how easy Mindbody is to use. Everything about it is self-explanatory and laid out nicely. The initial setup was also very easy. Review collected by and hosted on G2.com.

It can sometimes lag, especially when adding things in. Review collected by and hosted on G2.com.

I have been using Mindbody Online since 2008, and it has consistently been the backbone of my business. Over the years I have tried most of the competitors on the market, but nothing compares to the constant innovation Mindbody provides. The platform makes scheduling, payments, and client management effortless, and my clients love the ability to book directly through the app. Automated reminders have reduced no shows, while staff scheduling, reporting, and marketing integrations save me time and help drive growth.

What really stands out is their white label option, which makes onboarding seamless for clients, and the level of support they provide. It is not limited to the first 30 to 90 days, but continues for as long as you use the platform. The regular updates and feature improvements keep me ahead of the curve and show that Mindbody is committed to evolving with the industry. Review collected by and hosted on G2.com.

The only challenge I have experienced is the initial learning curve. Because the system is so comprehensive, it can take some time to get fully comfortable with all the features. Once you are familiar, the power and flexibility of the platform far outweigh the early adjustment period. Review collected by and hosted on G2.com.