I like that Mindbody keeps many of our functions all in one spot. I appreciate the brand recognition and its scalability to our business needs, as it can be used in both smaller locations and more robust ones. I also found the initial switch to Mindbody smooth thanks to a great TAM who made the setup process seamless. Review collected by and hosted on G2.com.

Because we don't always use Mindbody in the same way that a boutique studio would use it, there can be items that are not always reportable in the way that we would like to see them. Would also be great if locker management was more robust to be able to let you know what lockers are available to be rented not just which ones are rented out currently. IE if you have 50 lockers, it would be great if the software could tell you that locker number 5 is available to be rented. Review collected by and hosted on G2.com.

I love how Mindbody feels intuitive and is super user-friendly. It keeps me organized, focused, and accurate with headcounts, and it allows me to mark students as missed. I enjoy being able to generate reports as needed and see students’ reviews on my classes, so new students know what to expect. The star ratings, along with my picture and bio, are features I appreciate. Also, setting up Mindbody was super simple. Review collected by and hosted on G2.com.

I would love to be able to easily change the class names so that when I decide to teach a themed class, it's easy to make that one-time change without it being ongoing since the schedule is otherwise recurring. Review collected by and hosted on G2.com.

I found cumbersome to be honest. It is easy to find and search on the app. Review collected by and hosted on G2.com.

I have found as a student trying to book at other studios the app options and online options do not connect. I have purchased online only to not be able to book in the app. I end up having to email the studio. This has happened at 3 different businesses. As a studio owner - I found mind body to be rigid and not work for what I needed. Review collected by and hosted on G2.com.

When I think about Mindbody, I have no good thoughts. Thus, the software itself doesn't make me think of anything I like about it. Review collected by and hosted on G2.com.

Customer Service is terrible. Even the reps who provide the support have agreed with us during conversations. There are a lot of client-specific issues that MBO support will not consider. In addition, some reps did not even know what some of the updates were, and how they affected our user experience. Review collected by and hosted on G2.com.

It’s great having all the members in one system, and it makes booking on here super easy. Review collected by and hosted on G2.com.

Honestly, I don’t have much to add— I think Mindbody is a great tool. Review collected by and hosted on G2.com.

Overall it is a good all inclusive retail scheduling / selling / payment system. Review collected by and hosted on G2.com.

After the last major update, mindbody is VERY slow after you click on a few screens. It's not compatible with all browsers anymore especially Safari. It works best on Chrome. It doesn't work with firefox. The account details screen, which we need to access constantly is especially slow. After about 3-4 page changes the computer fan kicks into high and MBO kicks into s l o w. The browser must be restarted to continue or the browser just locks up. Tech support has suggested Chrome in private mode. This has helped but not eliminated the problem. If you need to sell retail products you are lucky to add one to the buy screen before the products tab quits loading...OVERALL, MBO is very clunky and click happy. It takes way to long to check clients out. We get frustrated. They get frustrated. The last time I spoke with tech support they said I needed to buy new computers. Things worked just fine before the update. I cannot afford to replace all 3 computers at the front desk. Review collected by and hosted on G2.com.

I use Mindbody as a POS and CRM system, and it solves both operational and customer management challenges for me. I find it easy to navigate, which is great. The chat support is really helpful too. A new feature, the marketing option, brings new leads, which is promising. Finally, it's a great system to have for a gym, and the initial setup was pretty easy. We've been with Mindbody for 11 years, which speaks to its reliability. Review collected by and hosted on G2.com.

a little too complex for new people Review collected by and hosted on G2.com.

Mind Body has an all in one marketing platform that’s not bad allows for text and email marketing. They do have tech-support to help Review collected by and hosted on G2.com.

None of my previous concerns have been addressed since my last review and that’s pretty much been my complaint with Mind Body. They are not responsive to systemic issues and once they’re there, you’ve got to develop a workaround or just learn to live with it. Review collected by and hosted on G2.com.

I love how I can tract attendance for my Wellness Center and get a breakdown on classes, pool and gym. It also has a feature that lets me know members who have not been in lately. It sends out anniversary email. My members love this. Review collected by and hosted on G2.com.

Changing pricing for services is not as intuitive as some of the other features. Review collected by and hosted on G2.com.

I like how Mindbody clearly shows people's contact info. Review collected by and hosted on G2.com.

There are so many issues! Firstly, the tech support team needs to know what they are doing. Secondly, there's a lot of complicated things that don't work on Mindbody. Also, allow us to change an email for a client on their profile. Review collected by and hosted on G2.com.