![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 10/12/2024 More Options - - [Respond as Mindbody](https://www.g2.com/survey_responses/mindbody-review-10365046/official_response/new) "Mindbody is a terrible choice for martial arts businesses." 0/5 What do you like best about Mindbody? The help desk employees are often kind and patient even when they don't know much about the software. Review collected by and hosted on G2.com. What do you dislike about Mindbody? I signed up with Mindbody several years ago for my martial arts business, mainly because they promised a functional belt tracking module. Unfortunately, that feature never worked properly. When they attempted to replace it with a progress tracking system, it only made things worse. Both modules were full of programming errors and consistently failed to perform as advertised. Despite spending countless hours of my time, my staff's efforts, and thousands of dollars, nothing was ever resolved. Mindbody repeatedly assured me that they would fix the issues, but those promises were never fulfilled. Ultimately, I had to find an alternative to manage student progress effectively. They string you along, making you believe they will solve the problems, but they never do—while continuing to bill you. In my opinion, it’s a dishonest company that sells you the dream without delivering on the work. Now, after years of frustration, Mindbody refuses to acknowledge the issues or let me cancel my contract. Instead, they have become increasingly aggressive in preventing me from terminating the service. Their support team is highly skilled at handling objections, making it appear as though they are actively trying to resolve the bugs, but there seems to be no real intention to fix the problems. After nearly five years of waiting for critical bugs to be addressed—bugs that have a significant impact on my business—I am left with nothing but frustration. They now focus on enforcing the terms of our contract despite their failure to deliver on their promises. My experience with Mindbody has been incredibly disappointing, and I strongly advise caution to anyone considering their software. Review collected by and hosted on G2.com. What problems is Mindbody solving and how is that benefiting you? They have not solved my issues, particularly with regards to progress tracking and belt tracking. They have put these things on the backburners for years and continue to charge for these services. In addition to that: -they increased their fees -they moved to a more expensive payment processor in Canada -You cannot batch process membership confirmations/purchases without using their payment processor -they moved their help desk overseas and I literally was teaching them about their own software for more than one occasion -The customer service reps are completely tuned out to the technical issues of the program. Totally disconnected. -They need to start over from a technical standpoint as they have been repairing bugs with poor technological "responses" for years. They don't want to invest in an overhaul of the program so it is littered with issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic See what 501 reviewers think of Mindbody 3.7 out of 5 · Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/mindbody/reviews)