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The platform is very user-friendly, agent settings can be easily done and it covers pretty much all of the basic needs for a live chat. We were able to immediately start using it with a simple code snippet insertion. Review collected by and hosted on G2.com.
There are some areas for improvement for the Mindbehind platform, we have several development requirements for a better use for our agents. As a customer we could benefit from a clear product map and development schedule, because it is sometimes hard to catch up with their release schedule and the status of our requirements. Review collected by and hosted on G2.com.
24 out of 25 Total Reviews for MindBehind
Overall Review Sentiment for MindBehind
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MindBehind is a no-code platform, and it is very easy to pick up and use. They are also able to support chatbots in a lot of languages, including English, Arabic, French, Turkish, and many more. Especially its simple yet effective UI design makes it available for anyone to leverage its benefits. Also, for this reason, live agents & admins do not face any difficulties while migrating from other platforms to MindBehind.
In addition, their support, developer, and designer team are very attentive and quick to answer our questions and requests. Review collected by and hosted on G2.com.
There is nothing much to dislike about this product. It has proved itself to be an efficient way of managing our live customer services on multiple websites. Review collected by and hosted on G2.com.
Dynamic, flexible and knowledgeable skill sets are there in mind behind. We were able to crush a project deadline 3 weeks earlier than planned and could achieve it with them Review collected by and hosted on G2.com.
Not much. Except that the communication is mostly through emails and MS Teams. I prefer quicker channels like WhatsApp, Slack ... etc. Review collected by and hosted on G2.com.
la visualizacion de los flujos es facil e intuitiva y facil de interpretar , lo sencillo que es vincular diferentes bot en diferentes idiomas. Review collected by and hosted on G2.com.
algunas limitaciones que tiene , como por ejemplo el poder tener la oportunidad de enviar las tarjeta que nos reportan los cliente a Whatsapp directamente solventando incidencias de forma mas rapida y eficiente. Review collected by and hosted on G2.com.
I strongly recommend other companies to work with Mindbehind especially in the field of business messaging as they are experts in it. Their hard work, experience, appropriate insights and diligent attitudes became a strong contribution to our project. They are quick to handle problems and they always display customer-centric attitudes. Review collected by and hosted on G2.com.
Nothing worth saying. Throughout the process, they have always been a good partner. What I can only is that they need to increase their human capacity to achieve more. Review collected by and hosted on G2.com.
Özellikle bizimle iletişimi sürdüren İrem hanımın desteğinden çok memnunuz fakat uygulama içerisinde eksiklerin olduğunu eklemek isterim Review collected by and hosted on G2.com.
Konuşma forward kısımlarında bazen hataların olması, mobil uygulamanın verimli çalışmaması, konuşmanın ilgili kişiden bir anda alınıp başka kişeye sistem üzerinden forward edilmesi. Review collected by and hosted on G2.com.
The interface is easy to use, and adding quick replies feature saves agents time Review collected by and hosted on G2.com.
The only thing I dislike that conversations, most of the time, not been assigned to the agents automatically and stuck in the queue Review collected by and hosted on G2.com.
MindBehind are a wonderful company to work with as they are friendly, flexible and very adept at what they do. Their system is the most straightforward to use on the market and allows us to build simple or complex chatbots which can be deployed on a range of channels. Customer service is excellent and they are always available when needed, and they have expert customer designers who can provide very valuable advice about the design of chatbots. Review collected by and hosted on G2.com.
Nothing about this product that I dislike. I'm just looking forward to the product developing in future so we can create better chatbots that help benefit the lives of people. Review collected by and hosted on G2.com.
the ease of use
the people behind the mindbehind are amazing and always available even during weekends and late nights Review collected by and hosted on G2.com.
in the first month there was plenty of problems but the technical team was always prompt in their support Review collected by and hosted on G2.com.
Automated messages. 𝘐𝘮𝘱𝘳𝘰𝘷𝘦𝘥 𝘊𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘊𝘢𝘳𝘦. 𝘎𝘭𝘰𝘣𝘢𝘭 𝘙𝘦𝘢𝘤𝘩, 𝘈𝘥𝘥𝘦𝘥 𝘚𝘦𝘤𝘶𝘳𝘪𝘵𝘺 𝘸𝘪𝘵𝘩 𝘊𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘔𝘦𝘴𝘴𝘢𝘨𝘪𝘯𝘨 𝘖𝘱𝘵-𝘪𝘯 Review collected by and hosted on G2.com.
There was no downside at all. All systems work very properly. Review collected by and hosted on G2.com.
