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Milldesk Reviews & Product Details

Milldesk Help Desk is the perfect solution for centralizing information, automating processes, classifying tickets, saving time, and increasing user satisfaction. A democratic tool, it can be used in various types of businesses and departments, such as Administration, HR, Purchasing, Logistics, Facilities, and others. Milldesk makes interactions simpler for both staff and requesters, offering multichannel support with a single tool and a set of features based on ITIL best practices. Integrate different departments through a customizable SSC, allowing you to serve multiple sectors and branches. Build intelligent workflows, easily create, prioritize, and organize all your support processes in one place with Milldesk.

Seller

Milldesk

Discussions

Milldesk Community

Languages Supported

English, Portuguese, Spanish

Overview by

Julio Cesar

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JH

Jhony Alexander H.

Senior Cybersecurity Engineer

Mid-Market (51-1000 emp.)

5/31/2022

"Easy, cheap and fast tool for Helpdesk"

4.5/5

What do you like best about Milldesk?

It is easy to use and the dashboard is so good, that we can see all information in one view. Milldesk is good for the people that never had use a Helpdesk tool. Review collected by and hosted on G2.com.

What do you dislike about Milldesk?

Nothing, the tool is so good and powerful. Maybe the user management can be best, but the actual model is good for the company. The price is not bad, some tools are more expensive. Review collected by and hosted on G2.com.

SS

Sebastian S.

Asistente de Sistemas

Mid-Market (51-1000 emp.)

12/17/2019

"Milldesk has an effective help desk service to resolve issues"

4.5/5

What do you like best about Milldesk?

I like Milldesk for several reasons, it has a notification system that alerts you when you receive a ticket. I also like that the application has a text-to-speech input option enabled on the portal. Another feature that I like is that it allows you to create templates for emails, so that they can be sent automatically. Review collected by and hosted on G2.com.

What do you dislike about Milldesk?

The user interface has many animations, so it uses a large amount of memory when loaded in the browser. Review collected by and hosted on G2.com.

Recommendations to others considering Milldesk:

Milldesk offers an optimal help desk service for large or small businesses. I recommend its implementation for the solution of incidents in your company. It is an easy to use tool and has an average industry price. Review collected by and hosted on G2.com.

What problems is Milldesk solving and how is that benefiting you?

We implement Milldesk to handle our incident load of the organization's databases, which allows us to comply with the resolutions within the established deadlines. This tool gives us the ability to constantly communicate with agents, to offer a more optimal service. Review collected by and hosted on G2.com.