Milestone
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Milestone
By Milestone Systems
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4.5 out of 5 stars
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Milestone Reviews & Product Details - Page 6

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Milestone Overview

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What is Milestone?

Milestone Systems transforms security into competitive advantage with a comprehensive product portfolio consisting of XProtect video management software (VMS), BriefCam video analytics, and Arcules cloud-based video surveillance as a service (VSaaS). With responsible and ethical use of technology as their core value, Milestone empowers industries and people to leverage technology in an ethical and responsible manner and supports their compliance with industry standards such as the GDPR, FIPS 140-2 and the NIST standards for secure software development of XProtect as required by the U.S. Executive Order 14028. Milestone delivers open platform software that seamlessly integrates with third-party security tools meeting the industry need for flexible, adaptable and scalable technology. In addition to security, Milestone’s offerings can optimize business operations with artificial intelligence (AI) and video analytics. Technical support is available in 14 languages around the globe. XProtect, offered in five variants, helps you stay protected and resilient with continual updates and robust cybersecurity; simplify security operations with a single interface that connects all cameras, sensors, analytics and sites; and grow your organization with a VMS that is compatible with over 14,000 cameras and devices. BriefCam helps you create safer more efficient environments with accelerated video review including VIDEO SYNOPSIS that overlays objects from different timestamps onto a single screen; real-time video analysis and alerts; and comprehensive business intelligence dashboards. Arcules helps you modernize security operations with cloud-based video management, simplified incident resolution, centralized IT management, flexible deployment and storage, and security and compliance standards that ensure you can maintain data protection, cybersecurity best practices, and regulatory compliance.

Milestone Details
Product Website
Discussions
Languages Supported
Danish, German, English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Milestone XProtect® provides security through situational awareness and a VMS interface that allows for rapid responses to incidents, as well as the tools to optimize business and organizational processes. Companies are able to choose from more than 13,000 cameras and devices from market-leading manufacturers to use in their video surveillance systems, as well as add software integrations from third parties for even more capabilities and functionalities, such as access control. Based on their needs, customers can choose from the following five variants: XProtect® Essential+, XProtect® Express+, XProtect® Professional, XProtect® Expert and XProtect® Corporate.

How do you position yourself against your competitors?

With 25 years of industry experience, Milestone is a trusted partner in video management, analytics, and cloud solutions. Our open-platform portfolio enables you to seamlessly connect and centralize cameras, sensors, and sites for greater security and operational efficiency. Designed for scalability, Milestone’s solutions adapt to your evolving needs, offering streamlined installation, expert support, and the flexibility to tailor your system to your unique requirements.

Seller Details
Seller
Milestone Systems
Company Website
Year Founded
1998
HQ Location
Copenhagen, Denmark
Twitter
@milestonesys
16,151 Twitter followers
LinkedIn® Page
www.linkedin.com
1,598 employees on LinkedIn®
Description

Milestone Systems delivers open platform video management software that helps organizations ensure safety, security, and operational efficiency through intelligent video technology.

SB
Overview Provided by:
Stephanie Bæk

Recent Milestone Reviews

SR
Stella R.Mid-Market (51-1000 emp.)
4.5 out of 5
"Good system for camera viewing !"
Most amazing feature about milestone is getting archived videos and setup of multiple cameras.It is easy to navigate and user interface is quite cl...
Read more
OD
Olivia D.Enterprise (> 1000 emp.)
5.0 out of 5
"Reliable video management but initial setup takes time."
1. Milestone XProtect has the ability to view life feeds from multiple buildings in real time. 2. Features like motion detection, facial recognit...
Read more
LH
Lina H.Enterprise (> 1000 emp.)
4.0 out of 5
"Enterprise grade surveillance with excellent flexibility."
Our team deployed Milestone XProject in a manufacturing facility to monitor production area, warehouses and office security. Milestone XProject is ...
Read more
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Milestone Media

Milestone Demo - XProtect Smart Client Interface
XProtect Smart Client Interface
Milestone Demo - XProtect Smart Client Interface
XProtect Smart Client Interface
Milestone Demo - XProtect Smart Client Interface
XProtect Smart Client Interface
Milestone Demo - XProtect Video Wall
XProtect Video Wall
Play Milestone Video
Play Milestone Video
Play Milestone Video
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61 Milestone Reviews

4.5 out of 5
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61 Milestone Reviews
4.5 out of 5
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Milestone Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for MilestoneQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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NW
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Milestone?

Ease to use. Lots of feature in milestone system Review collected by and hosted on G2.com.

What do you dislike about Milestone?

too many restriction in the purchase process Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

Help to solve complex system, open platform system Review collected by and hosted on G2.com.

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Response from Stephanie Bæk of Milestone
Editedit

Thank you for sharing your experience with Milestone XProtect. We're glad to hear that you find Milestone XProtect easy to use and appreciate its many features.

Helpful?
Share
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Verified User in Logistics and Supply Chain
IL
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

Reliable, scalable, flexible, features, Cybersecurity and privacy protection Review collected by and hosted on G2.com.

What do you dislike about Milestone?

Many System Integrators are low skilled or without expirience Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

Large Systems with redundancy and vendor independent Hardware. Many Solution Partner in Place. Review collected by and hosted on G2.com.

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Response from Stephanie Bæk of Milestone
Editedit

We're glad to hear that you find Milestone XProtect reliable, scalable, flexible, and appreciate its cybersecurity and privacy protection features.

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Share
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DW
IT consultant / airline pilot
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

XProtect can run for months without any human intervention. Solid, reliable and ever ready. After 12 years of use, I am still finding features that meet our new, growing needs. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

Licencing system is clunky. Support via the re-seller can take a while. You get what you pay for - and hence it is pricey. Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

24/7 protection of staff and assets. Review collected by and hosted on G2.com.

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Response from Stephanie Bæk of Milestone
Editedit

Thank you for your review of Milestone XProtect! We're happy to hear that you find our product reliable and easy to use. We apologize for any inconvenience you've experienced with our licensing system and support via your reseller. We understand that these areas are important for a seamless user experience, and we appreciate your feedback. We're constantly working to improve our processes and provide better support to our customers.

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Verified User in Security and Investigations
AS
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

Reliable, support always available and always helpful, supports just about nay camera. Has a great amount of options for basically any type of site or system required. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

The Monitoring, reporting aspect and mass config changes and firmware which are all taken care of by Boring Labs so perfect combination. Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

Provide a solid , open VMS system for our customers. Review collected by and hosted on G2.com.

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Response from Stephanie Bæk of Milestone
Editedit

Thank you for your feedback on the monitoring, reporting, and mass configuration changes. We appreciate your partnership with Boring Labs to address these aspects and provide a convenient combination for your needs.

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Share
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Verified User in Facilities Services
CF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

Ease of use on User interface

ONVIF support

A lot of integration Review collected by and hosted on G2.com.

What do you dislike about Milestone?

Technical Support can be improved

Customer Support can be improved

Milestone price need to lower

There is no difference support on Care Plus and Care Premium Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

Multi-site integration VMS

Failover Management and Failover Recording

retrieve SD Card recording Review collected by and hosted on G2.com.

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Response from Stephanie Bæk of Milestone
Editedit

Thank you for sharing your experience with Milestone XProtect. We are glad to hear that you find the user interface easy to use and appreciate the ONVIF support and integration capabilities. We understand your concerns about pricing and support, and we will take your feedback into account as we continue to enhance our offerings.

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Verified User in Chemicals
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

Milestone is super easy to implement and works very well with numerous camera vendors Review collected by and hosted on G2.com.

What do you dislike about Milestone?

Support is expensive. Annual maintenance is a little high Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

great product with fantastic techinical support. Review collected by and hosted on G2.com.

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Response from Stephanie Bæk of Milestone
Editedit

We appreciate your positive comments about Milestone XProtect's ease of implementation and compatibility with different camera vendors, and are continuously working to enhance the overall customer experience.

Helpful?
Share
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Cassandra S.
CS
IT System & Supoort Specialist
Automotive
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Milestone?

Xprotext was user friendly and easy to navigate through setup was basic as well as easy to export needed videos. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

the least helpful thing about Xprotect would be the retention time is not that great. our company needs longer retention times. Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

xprotect is keeping our team members safe and allowing us to watch not only the team members but also the robots on the floor. business performance has increased and machines stay running longer now because we can see an issue before it ever happens. Review collected by and hosted on G2.com.

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Response from Stephanie Bæk of Milestone
Editedit

Thank you for sharing your experience. We're glad to hear that our system has contributed to keeping your team members safe and improving business performance. We understand the importance of longer retention times and will take your feedback into account for future enhancements.

Helpful?
Share
Admin Approval Link
Verified User in Computer & Network Security
IC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

Milestone XProtect is open platform allowing for a wide variety of 3rd party integrations. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

Milestone Xprotects interface is complex for a non technical user to use. Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

Milestone XProtect's interface allows you manage a multitude of different devices from a single platform. Review collected by and hosted on G2.com.

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Response from Stephanie Bæk of Milestone
Editedit

Thank you for sharing your feedback on Milestone XProtect. We're glad to hear you appreciate the wide range of third-party integrations available. We understand that the interface complexity can be challenging for non-technical users, and we are constantly working on improving user experience.

Helpful?
Share
Admin Approval Link
Verified User in Primary/Secondary Education
AP
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

The Milestone interface is easy to use for our administration and staff. We have not had to spend a lot of time training new people in it's use. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

The client needs a reasonably capable computer to run well, so sometimes we have had to swap out for better hardware. Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

Supervision of campus in education environment Review collected by and hosted on G2.com.

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Response from Stephanie Bæk of Milestone
Editedit

We appreciate your feedback and are pleased to hear that Milestone XProtect is helping with campus supervision in an education environment. We understand the importance of system performance and are continuously working to optimize our software for various hardware configurations.

Helpful?
Share
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Joseph V.
JV
System Support Specialist
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Milestone?

XProtect works well when it is up and running correctly. It allows you to easily see multiple cameras from multiple locations, set up custom views, and easily export video for security needs. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

The server licensing is expensive (especially for back license costs), and the server tends to struggle when several users are logged in. We had to set a task to reboot the server every night in order to kick everyone out of the system who doesn't log out, otherwise, the video lags and audio/video do not sync correclty. Review collected by and hosted on G2.com.

Recommendations to others considering Milestone:

Either set up some way to log everyone out of the system, or set a task to reboot the server when not in use. If you have several users this will cause latency issues. Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

We use the system to monitor security cameras and export video for both discipline and occasional police requests. Review collected by and hosted on G2.com.

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Milestone Categories on G2
Video Surveillance
Video Surveillance

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