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Milestone Reviews & Product Details - Page 4

Milestone Overview

What is Milestone?

Milestone Systems transforms security into competitive advantage with a comprehensive product portfolio consisting of XProtect video management software (VMS), BriefCam video analytics, and Arcules cloud-based video surveillance as a service (VSaaS). With responsible and ethical use of technology as their core value, Milestone empowers industries and people to leverage technology in an ethical and responsible manner and supports their compliance with industry standards such as the GDPR, FIPS 140-2 and the NIST standards for secure software development of XProtect as required by the U.S. Executive Order 14028. Milestone delivers open platform software that seamlessly integrates with third-party security tools meeting the industry need for flexible, adaptable and scalable technology. In addition to security, Milestone’s offerings can optimize business operations with artificial intelligence (AI) and video analytics. Technical support is available in 14 languages around the globe. XProtect, offered in five variants, helps you stay protected and resilient with continual updates and robust cybersecurity; simplify security operations with a single interface that connects all cameras, sensors, analytics and sites; and grow your organization with a VMS that is compatible with over 14,000 cameras and devices. BriefCam helps you create safer more efficient environments with accelerated video review including VIDEO SYNOPSIS that overlays objects from different timestamps onto a single screen; real-time video analysis and alerts; and comprehensive business intelligence dashboards. Arcules helps you modernize security operations with cloud-based video management, simplified incident resolution, centralized IT management, flexible deployment and storage, and security and compliance standards that ensure you can maintain data protection, cybersecurity best practices, and regulatory compliance.

Milestone Details
Product Website
Languages Supported
Danish, German, English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Milestone XProtect® provides security through situational awareness and a VMS interface that allows for rapid responses to incidents, as well as the tools to optimize business and organizational processes. Companies are able to choose from more than 13,000 cameras and devices from market-leading manufacturers to use in their video surveillance systems, as well as add software integrations from third parties for even more capabilities and functionalities, such as access control. Based on their needs, customers can choose from the following five variants: XProtect® Essential+, XProtect® Express+, XProtect® Professional, XProtect® Expert and XProtect® Corporate.

How do you position yourself against your competitors?

With 25 years of industry experience, Milestone is a trusted partner in video management, analytics, and cloud solutions. Our open-platform portfolio enables you to seamlessly connect and centralize cameras, sensors, and sites for greater security and operational efficiency. Designed for scalability, Milestone’s solutions adapt to your evolving needs, offering streamlined installation, expert support, and the flexibility to tailor your system to your unique requirements.


Seller Details
Company Website
Year Founded
1998
HQ Location
Copenhagen, Denmark
Twitter
@milestonesys
16,151 Twitter followers
LinkedIn® Page
www.linkedin.com
1,598 employees on LinkedIn®
Description

Milestone Systems delivers open platform video management software that helps organizations ensure safety, security, and operational efficiency through intelligent video technology.


SB
Overview Provided by:

Recent Milestone Reviews

SR
Stella R.Mid-Market (51-1000 emp.)
4.5 out of 5
"Good system for camera viewing !"
Most amazing feature about milestone is getting archived videos and setup of multiple cameras.It is easy to navigate and user interface is quite cl...
OD
Olivia D.Enterprise (> 1000 emp.)
5.0 out of 5
"Reliable video management but initial setup takes time."
1. Milestone XProtect has the ability to view life feeds from multiple buildings in real time. 2. Features like motion detection, facial recognit...
LH
Lina H.Enterprise (> 1000 emp.)
4.0 out of 5
"Enterprise grade surveillance with excellent flexibility."
Our team deployed Milestone XProject in a manufacturing facility to monitor production area, warehouses and office security. Milestone XProject is ...
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Milestone Media

Milestone Demo - XProtect Smart Client Interface
XProtect Smart Client Interface
Milestone Demo - XProtect Smart Client Interface
XProtect Smart Client Interface
Milestone Demo - XProtect Smart Client Interface
XProtect Smart Client Interface
Milestone Demo - XProtect Video Wall
XProtect Video Wall
Play Milestone Video
Play Milestone Video
Play Milestone Video

Official Downloads

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61 Milestone Reviews

4.5 out of 5
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61 Milestone Reviews
4.5 out of 5
61 Milestone Reviews
4.5 out of 5

Milestone Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for MilestoneQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Brooks W.
BW
Vice President of Technology
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

Integrates with a wide range of third-party hardware and software, including cameras, access control systems, and analytics tools. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

Interface is a bit dated and newer video export formats such as h.265 would be helpful. Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

Monitorig of our 200 plus secuirty cameras. Review collected by and hosted on G2.com.

Response from Stephanie Bæk of Milestone

We're happy that you appreciate the wide range of third-party integrations with Milestone XProtect, and we are continuously working on improving our software to meet the evolving needs of our customers.

Verified User in Banking
AB
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

1. Scalability

2. Integration Capabilities

3. User-Friendly Interface

4. Reliability and Performance

5. Community and Support Review collected by and hosted on G2.com.

What do you dislike about Milestone?

1. Complex Setup for Large Installations

2. Learning Curve for Advanced Features Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

1. Centralized Video Surveillance Management

2. Scalability Challenges

3. Limited Integration Across Systems Review collected by and hosted on G2.com.

ER
IT Manager, Operations
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

Central management, granular security, great support, daily use and stability are great too. It's also easy for our users. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

Wish we could update firmware through milestone that would then tell us if we need to update our driver packs. Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

We run everything from jail survelance to building security. Review collected by and hosted on G2.com.

Response from Nicole Barth of Milestone

Thank you for sharing your positive experiences with Milestone XProtect, including its ease of use and stability. We understand the importance of firmware updates and will pass along your suggestion for integrating this feature into our system.

TD
Technical Presales
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

provides data-driven video technology that protects people and property Review collected by and hosted on G2.com.

What do you dislike about Milestone?

Very power hungry, even the client. Hard to find drivers for camera and tricky to install them Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

Nice client, efficient way of tiling camera views. Single sign-on with Active Directory works well Review collected by and hosted on G2.com.

Response from Nicole Barth of Milestone

Thank you for sharing your thoughts with us. We're pleased to hear your positive feedback about our data-driven video technology and find the camera tiling views beneficial. We understand your concerns about power consumption. Your feedback is important to us, and we will use it to improve our products and services.

SO
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

Milestone has one of, if not the best support infrastuctures in place. We've worked with other VMS vendors in the past and none can come close to providing the level of technical support they do. If you have an issue, they will not stop until it's resolved in a timely fashion. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

It has a higher price point than some other products but their service justifies this cost IMO. Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

We are having an issue adopting a camera tha is in the supported list. We verified the device packs and firmware are correct/supported Review collected by and hosted on G2.com.

Response from Stephanie Bæk of Milestone

Thank you for your feedback. We're thrilled to hear that you are satisfied with our support services, as our team is dedicated to delivering exceptional service and value to our customers.

BW
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

The best feature of milestone is its capability to integrate with a vast number of different products. In addition the security professionals I have worked with at Milestone are very knowledgable about their product. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

Some of the in house analytics are great, but Milestones ability to integrate to other 3rd parties makes up for that. Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

Milestone is the backbone of our security program. We are using it to simplify the workflow for the security officers and standardize responses to incidents/issues that arise. The alarm manager has been of great benefit in testing of analytics both in Milestone, 3rd party integrations and on the edge. Review collected by and hosted on G2.com.

Response from Stephanie Bæk of Milestone

Thank you for your feedback! We appreciate your positive comments about the integration capability of Milestone XProtect and the expertise of our security professionals. It's great to hear that it has been beneficial in simplifying your security program and testing analytics.

Verified User in Financial Services
AF
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

Ouverture au solutions tierces multiples Review collected by and hosted on G2.com.

What do you dislike about Milestone?

Complexité de flux à ouvrir sur Firewalls Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

Ouverture et suppression de système propriétaire Review collected by and hosted on G2.com.

Response from Nicole Barth of Milestone

It's great to hear that Milestone XProtect has helped you in opening up and removing proprietary systems. We're committed to providing flexible and efficient solutions for our customers.

Mohamed M.
MM
Senior Network Security Engineer
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

User Friendly VMS & Centralized Management Review collected by and hosted on G2.com.

What do you dislike about Milestone?

Nothing about Milestone XProtect system . Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

Centralized Management , i have more about 40 branch Xprotect solve my centralized problems Review collected by and hosted on G2.com.

Response from Nicole Barth of Milestone

It's great to hear that Milestone XProtect is meeting your needs for centralized management across multiple branches. Thank you for sharing your experience!

Verified User in Higher Education
AH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

We've been using Milestone now for a number of years from back when it was Xprotect professional and now run expert and our main reason for moving was its a truly open camera system and we can use any vendor we choose for cameras. Coming from previous closed protocol systems with camera lock-in and older analogue systems its been a breath of fresh air and it means we can easily move to whichever vendor has the latest and greatest camera tech.

Installation is pretty simple and straightforward and a server can be built and running in a day depending on your estate size. Now the disk tiering has gone its also a lot easier to manage storage and the long term low framerate option is great for squeezing the best out of limited disk space.

We also use the free 5-camera version for little clusters of research cameras. Really handy for setting up quick little networks for specific tasks.

I'd also mention the gpu encode/decode support has really helped in the later versions. I'd love to see AMD and ARC support instead of just Nvidia, but this has allowed us to run an entire videowall from one PC with a couple of relatively low spec Nvidia cards. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

Support of late has been problematic. We used to be able to log calls on the milestone portal, but now you have to go via a partner and our partner is not very responsive. Being able to log directly was a major benefit that saves time and a lot of hassle.

Migration to new hardware is getting better, but its still not great the backups from the system will only restore to the same hardware. I'd like to be able to replace the server and do a restore.

It would also be good to have some more intelligence/AI/ML etc. Back when we first started using milestone it was cutting edge, but we are seeing features on-camera on our latest models that can do a lot of things we wish Milestone could. Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

Open protocol camera use so we can use any hardware and we can utilise our own datacentre server infrastructure. Review collected by and hosted on G2.com.

Response from Stephanie Bæk of Milestone

We are pleased to hear that Milestone XProtect's open protocol has provided you with the flexibility to use any camera vendor and easily manage storage. We apologize for the challenges you've faced with support and migration. Your feedback on adding more advanced features and expanding GPU support is important to us and will be considered for future enhancements.

PL
Programming and design engineer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

it can wildly to interface with other security camera, like Hikvision or DaHua manufacture, at the same time, it can work with building managament system of Siemens Deisgo CC system. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

not sure, it is not clearling pointing out what it can work with building management system, i try to find out how to work with BMS system, i waste a lot of time to find out one way for interfacing with BMS system Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

it can be easy to integrate with the third party security cameras , a lot of funcations that u can choice, rather than network video recoder , the cost will be decrease. Review collected by and hosted on G2.com.

Response from Stephanie Bæk of Milestone

Thank you for your feedback on the ease of integration with third-party security cameras and the cost benefits of using Milestone XProtect. We regret the inconvenience you experienced in finding information on interfacing with BMS systems and will take this into consideration.