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Milestone Reviews & Product Details - Page 2

Milestone Overview

What is Milestone?

Milestone Systems transforms security into competitive advantage with a comprehensive product portfolio consisting of XProtect video management software (VMS), BriefCam video analytics, and Arcules cloud-based video surveillance as a service (VSaaS). With responsible and ethical use of technology as their core value, Milestone empowers industries and people to leverage technology in an ethical and responsible manner and supports their compliance with industry standards such as the GDPR, FIPS 140-2 and the NIST standards for secure software development of XProtect as required by the U.S. Executive Order 14028. Milestone delivers open platform software that seamlessly integrates with third-party security tools meeting the industry need for flexible, adaptable and scalable technology. In addition to security, Milestone’s offerings can optimize business operations with artificial intelligence (AI) and video analytics. Technical support is available in 14 languages around the globe. XProtect, offered in five variants, helps you stay protected and resilient with continual updates and robust cybersecurity; simplify security operations with a single interface that connects all cameras, sensors, analytics and sites; and grow your organization with a VMS that is compatible with over 14,000 cameras and devices. BriefCam helps you create safer more efficient environments with accelerated video review including VIDEO SYNOPSIS that overlays objects from different timestamps onto a single screen; real-time video analysis and alerts; and comprehensive business intelligence dashboards. Arcules helps you modernize security operations with cloud-based video management, simplified incident resolution, centralized IT management, flexible deployment and storage, and security and compliance standards that ensure you can maintain data protection, cybersecurity best practices, and regulatory compliance.

Milestone Details
Product Website
Languages Supported
Danish, German, English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Milestone XProtect® provides security through situational awareness and a VMS interface that allows for rapid responses to incidents, as well as the tools to optimize business and organizational processes. Companies are able to choose from more than 13,000 cameras and devices from market-leading manufacturers to use in their video surveillance systems, as well as add software integrations from third parties for even more capabilities and functionalities, such as access control. Based on their needs, customers can choose from the following five variants: XProtect® Essential+, XProtect® Express+, XProtect® Professional, XProtect® Expert and XProtect® Corporate.

How do you position yourself against your competitors?

With 25 years of industry experience, Milestone is a trusted partner in video management, analytics, and cloud solutions. Our open-platform portfolio enables you to seamlessly connect and centralize cameras, sensors, and sites for greater security and operational efficiency. Designed for scalability, Milestone’s solutions adapt to your evolving needs, offering streamlined installation, expert support, and the flexibility to tailor your system to your unique requirements.


Seller Details
Company Website
Year Founded
1998
HQ Location
Copenhagen, Denmark
Twitter
@milestonesys
16,151 Twitter followers
LinkedIn® Page
www.linkedin.com
1,598 employees on LinkedIn®
Description

Milestone Systems delivers open platform video management software that helps organizations ensure safety, security, and operational efficiency through intelligent video technology.


SB
Overview Provided by:

Recent Milestone Reviews

SR
Stella R.Mid-Market (51-1000 emp.)
4.5 out of 5
"Good system for camera viewing !"
Most amazing feature about milestone is getting archived videos and setup of multiple cameras.It is easy to navigate and user interface is quite cl...
OD
Olivia D.Enterprise (> 1000 emp.)
5.0 out of 5
"Reliable video management but initial setup takes time."
1. Milestone XProtect has the ability to view life feeds from multiple buildings in real time. 2. Features like motion detection, facial recognit...
LH
Lina H.Enterprise (> 1000 emp.)
4.0 out of 5
"Enterprise grade surveillance with excellent flexibility."
Our team deployed Milestone XProject in a manufacturing facility to monitor production area, warehouses and office security. Milestone XProject is ...
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Milestone Media

Milestone Demo - XProtect Smart Client Interface
XProtect Smart Client Interface
Milestone Demo - XProtect Smart Client Interface
XProtect Smart Client Interface
Milestone Demo - XProtect Smart Client Interface
XProtect Smart Client Interface
Milestone Demo - XProtect Video Wall
XProtect Video Wall
Play Milestone Video
Play Milestone Video
Play Milestone Video

Official Downloads

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61 Milestone Reviews

4.5 out of 5
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61 Milestone Reviews
4.5 out of 5
61 Milestone Reviews
4.5 out of 5

Milestone Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for MilestoneQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Hospital & Health Care
AH
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

It's robust but easy to navigate, it has a plethora or permissions to create a very complex system segmented over a large organization by department. Almost anything can be done with Rules if you take the time to figure it out. I worked as an integrator for years installing Genetec, Milestone, Avigilon, Lenel video, etc, and as am end user now I still stick with Milestone for the forseeable future. I used Milestone every single day, full-time at work and running my home security system at home. Customer service is always available and eager to remote in and dive into whatever issue we may be having. Implementation is not too bad compared to some other camera or access control system, everything can be ran from one server if the system is small or the computer is robust enough. It's an open platform so is compatible with almost everything under the sun, integration into Lenel is not only supported but encourage. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

Downsides minor in my opinion, there are a few things I wish were available, such as a feature similar to "area access manager" in say Lenel that would allow a department to add user to their view groups but only their view groups. There are some features that would be easy to implement that I believe may be held out of updates because they are offered by a paid third party service (Boring Labs). There needs to be a way to easily run a report showing your cameras and how much storage they are consuming, features like that are heavily used as selling points for Boring Labs but realistically could just be included in Milestone. The view creation in Smart Client is fine, but customization is limited more than some competitors. Smart Wall is an option, but moving a major system from Avigilon to Milestone really highlighted the low variation in preset Milestone views compared to what was in place previously. Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

We have thousands of cameras across dozens and dozens of buildings, without Milestone and the views that have been created within it, it would be total chaos for an officer or dispatch to try to find a camera. Review collected by and hosted on G2.com.

Response from Nicole Barth of Milestone

Thank you for sharing your detailed feedback on your experience with Milestone XProtect. We're thrilled to hear that you find our system robust, easy to navigate, and versatile for creating complex setups across large organizations. We appreciate your loyalty as a long-time user and your positive comments about our customer service team. Your suggestions for improvements are valuable to us, and we will certainly take them into consideration for future updates.

RB
Chief security head
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

From my experience i find Milestone very very comfortable and reliable to use for our company security system. I never faced any data loss in my working ever and its ai & analytics is just best. I had totally good experience between usability and efficiency. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

I have nothing to complaint about in my personal experience and have talked with team they dont have any issue either in current working. Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

Very delightful experience with Milestone Xproject in company. We have required very tight security for our servers room there milestone played great role we never faced any issue related to security and it has super advance features like object detection , workflow mangaement in our security team. Review collected by and hosted on G2.com.

Response from Nicole Barth of Milestone

Thank you for sharing your positive experience! We are glad to hear that you find XProtect easy to use, reliable, and efficient.

PF
Service Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

Almost endless possibilities to set up exactly what you need. Very solid and nice layout in Smart Client. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

Cumbersome procedure to update to latest software. Layout in the management client can be difficult to navigate. Old layout. Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

stable 24/7 monitoring. Very few outages and problems. Review collected by and hosted on G2.com.

HE
Administration Head
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

It is our number 1 paltform we look to meet our security configuration need in office. We required a simple to use tool that has advance real time live feeding in that milestone works best for us. It is very reliable and highly scalable if required to enhance the business. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

It can be high in budget range for small business but feature wise its truley a good deal. Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

Milestone XProtect is very advance in managing security standards in company for securing the office . It provides a all in one control system from one space which help reducing times and efforts and also helped us in scaling the setup when required. Review collected by and hosted on G2.com.

CM
ELV Systems Administrator
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

The knowledge base - it helps us a lot during trouble shooting.

Effiency when raising a case on the portal dashboard.

System smooth operation and integrity Review collected by and hosted on G2.com.

What do you dislike about Milestone?

The management client may require some upgrades mostly in the configuration reports.

for example: cannot extract cameras per server

Roles are very difficult to explain/understand - lots of pages are extracted.

If I need to send a report who has access to playback or export, the report is infinite without the

possibility to filter in excel. Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

Since i'm not in the security department - I only focus on the system operation and health.

However, for our security department, they use it in most of the incidents and being very simple to search and export, makes it easier to solve issues. Review collected by and hosted on G2.com.

Response from Stephanie Bæk of Milestone

We're pleased to hear that our system's smooth operation and integrity are benefiting your organization. We will take your feedback on the Management Client configuration reports into account for future enhancements.

Humberto C.
HC
Coordinador de Infraestructura TIC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Translated Using AI
What do you like best about Milestone?

Its ease in tracking and monitoring the organization's surveillance cameras provides an intuitive interface that allows for quicker access to the visibility of any important camera for the organization, as well as customization ease and effective support from its engineers. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

There are very few things that I don't see as favorable in Milestone, perhaps its price is not so accessible for some companies. Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

Milestone helped us improve the visibility of the recordings and live video from the organization's cameras, but above all, it helped us with the problem of generating videos for the state entities that requested information from us, which was very difficult to search for in the previous tool. Review collected by and hosted on G2.com.

Response from Stephanie Bæk of Milestone

Thank you for sharing your positive experience with Milestone XProtect. We appreciate your comments on pricing and will continue working to provide competitive options.

VS
Security head
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

I really like its wide integration with multiple ranges of cameras and devices and also it is very customizable as per requirement. I like its simple user interface which makes it easy to track and reacess footage without problem. I mainly want to mention its excellent stability and realiability. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

With this tool we find no issue in our working time althought customizations can be made more easier. Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

Milestone Xproject takes our security surveillance issue in its hand and managed all integrated devices very efficiently. The most required feature is ability to add motion sensor , ai based seaching and analytics reporting which comes very handy in our job. Review collected by and hosted on G2.com.

Response from Nicole Barth of Milestone

Thank you for your positive feedback! We're glad to hear that you find Milestone XProtect's wide integration, customization, user interface, stability, and reliability beneficial for your security surveillance needs. We appreciate your suggestion for easier customizations and will take that into consideration for future improvements.

Brian W.
BW
security technology integrator
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

lots of options, and stability and scalible Review collected by and hosted on G2.com.

What do you dislike about Milestone?

better intigration with anytlytics, would like to create my own learning models Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

Granular permission control, Review collected by and hosted on G2.com.

ER
Operations Coordinator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

The video quality is impressive, providing clear footage even in low-light conditions. Its scalability is another key feature, making it adaptable as our organization grows. Features like motion detection and advanced analytics allow for targeted surveillance. Milestone XProtect's customer support has been responsive and knowledgeable. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

The setup process can be challenging and time-consuming. Certain third-party integrations require additional; setup which adds complexity and requires some technical assistance. Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

The platform has enabled us to monitor multiple locations remotely, which has increased our efficiency and allowed us to respond much faster. Review collected by and hosted on G2.com.

Response from Nicole Barth of Milestone

Thank you for sharing your positive experience with Milestone XProtect! We're thrilled to hear that you appreciate the video quality, scalability, and advanced features. We understand that the setup process of some third-party integrations can add complexity, and we appreciate your feedback. Our team is constantly working to improve the user experience and simplify these processes. If you need any assistance or have further feedback, please don't hesitate to reach out.

NP
Security Chief
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

Its a great tool for managing security feed storage and devices from centralised dashboard and easy to manage and configure. I like its footage quality with all lighting conditions even low lighting. And it supports advanve capturing like motion detection. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

I find it exactly fullfilling as per requirement although its third party integration settings can be improved. Review collected by and hosted on G2.com.

What problems is Milestone solving and how is that benefiting you?

Milestone Xproject has been really excellent in managing the security feeds in our company.It helps us in timely surveillance of the necessary locations in firm for better security measures. Review collected by and hosted on G2.com.

Response from Nicole Barth of Milestone

Thank you for sharing your positive experience with Milestone XProtect! We're thrilled to hear that you find it easy to manage and configure, and that you appreciate the high-quality footage and advanced features like motion detection. We appreciate your feedback.