End User tasks are very easy and useful, GUI based navigation is very much appreciated, long time product so friendliness comes at free of cost, overall good performance Review collected by and hosted on G2.com.
Few recent fallbacks on Customer Support is an issue that needs to be fixed, languages other than English are not supported which is a problem for a few onshore customers Review collected by and hosted on G2.com.
21 out of 22 Total Reviews for Microsoft Teams Integration for SAP Customer Experience
Overall Review Sentiment for Microsoft Teams Integration for SAP Customer Experience
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Sap and MS teams both are user-friendly and combining both for work makes tasks easier. Downloading files from SAP and loading them in Teams for PBI refresh saves too much time and that too multiple files together. Review collected by and hosted on G2.com.
The bad thing which I dislike is SAP getting times out or automation not working properly and because of that work gets disturbed. Sometimes SAP gets too slow which makes it hard to use. Review collected by and hosted on G2.com.
MS Teams is a very versatile software and its usage globally has grown over the pandemic. Microsoft has consistently enhanced its capabilities including integrations. The integration with SAP enables Sales Organisations traditionally using SAP software to now communicate in a faster and more robust manner using MS Teams and in the process enhancing the CX for SAP customers. I like the overall interface; ease of use and single place where I can do a lot of work on the SAP Sales Cloud Appointments! Review collected by and hosted on G2.com.
MS Teams App has been a bit laggy as compared to its counterparts like Google Hangouts etc - this issue seems a bit more in the Microsoft Teams Integration for SAP Customer Experience and can be worked upon. The combined integrated application could be heavy and the companies may look at how to make them smoother to run a collaborative environment where multiple things are going on on the system like Calls; Mails etc with Clients Review collected by and hosted on G2.com.
It helps to seamlessly integrate the SAP & BPC jobs and updates with the MS teams, ensuring timely communications and new feeds to different groups from time to time. Review collected by and hosted on G2.com.
At times, the data has to be prepared and manually uploaded, especially during the period close process when there are multiple Journal entries made by the users. Review collected by and hosted on G2.com.
SAP and Microsoft has collaborated to integrate Microsoft Teams with some of the SAP business Apps. Customers can now integrate Teams with some of the SAP business cloud services like SAP sales and service cloud. The integration empowers organization's employees to engage easily with customers, conduct customers meetings with contextual notes and take actions on next steps with a few clicks by levaraging the integration. Review collected by and hosted on G2.com.
SAP and Microsoft are still working on the areas so you might see some basics scenario available out-of the box. but We might need some more efforts if we really want to levarage complex scenarios. Review collected by and hosted on G2.com.
Microsoft Teams has played a crucial role in connecting with my remote colleagues. It makes connecting and discussing among the team very smooth and convenient. Review collected by and hosted on G2.com.
I don't like the UI of Microsoft Teams. It seems very boring. Although the features are very good but the UI and interactions could be improved a lot. Also, the active/inactive status of the users is delayed. Review collected by and hosted on G2.com.
Smooth Integration across the solutions help in easier processing and bringing together best of SAP-based business transaction with collaboration on Teams with colleagues Review collected by and hosted on G2.com.
Channelizing the team and clarifying between different collaboration channels - Teams, Yammer, Emails. But with due communication, one can benefit drawing the best of all platforms Review collected by and hosted on G2.com.
Connecting to cloud makes data easily accessible and ensure faster response through transparent and quick support for both customer and supplier. System is quick and fast Review collected by and hosted on G2.com.
Connecting to cloud makes communication clear and transparent. Accessing the data real time ensure better customer support.
Improvement should be made in ease of use Review collected by and hosted on G2.com.
It was an easy step to take as the product was designed for sales and communication purposes. Teams is a robust platform and the SAP Customer experience integration with Teams was so productive. It paved a pathway for a pleasant experience. Review collected by and hosted on G2.com.
Some functionality could be replaced or decommissioned post analyzing the usage, but overall the product is professional and gets the job done. The UI can be less cluttered. Review collected by and hosted on G2.com.
It has lots of features including easy meeting notes, video feature, file creation, add team members to private group. Another excellent feature is audio scripts. Review collected by and hosted on G2.com.
As of now Microsoft Teams has been the best. Review collected by and hosted on G2.com.
It is a collaborative platform enhancement wherein now it is possible to have collaboration between designers, peers, sales with video conferencing. Most of the collaboration happens in between the projects. But here it will be possible to get this capability across teams and organization. Review collected by and hosted on G2.com.
Data security and transparency might be a factor of consideration. But this culd be avoided by company wide policy, that could help create better governance. It could help in building trust with customers too. Review collected by and hosted on G2.com.
