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Microsoft Teams Connector Reviews & Product Details

The Microsoft Teams Connector is a robust integration solution that seamlessly bridges ServiceNow with Microsoft Teams, enhancing collaboration and streamlining workflows within organizations. By embedding ServiceNow's capabilities directly into the Teams environment, this connector enables users to manage incidents, changes, and service requests without leaving their preferred communication platform. Key Features and Functionality: - Virtual Agent Integration: Deploy ServiceNow's Virtual Agent within Microsoft Teams to provide automated, conversational support, facilitating quick issue resolution and reducing the workload on IT staff. - Incident and Change Management: Create, update, and track incidents and change requests directly from Teams, ensuring efficient handling of IT service management tasks. - Approval Workflows: Integrate approval processes, allowing users to review and approve requests within Teams, thereby accelerating decision-making and maintaining workflow continuity. - Meeting Extensions: Enhance collaboration by scheduling and managing meetings related to ServiceNow tasks, ensuring all stakeholders are aligned and informed. - Notifications and Alerts: Receive real-time notifications about service updates, incidents, and other critical information within Teams channels, keeping teams informed and responsive. Primary Value and User Benefits: The Microsoft Teams Connector addresses the challenge of disjointed workflows by integrating ServiceNow's powerful service management capabilities into the collaborative environment of Microsoft Teams. This integration reduces context switching, enhances communication, and accelerates response times to incidents and service requests. By providing a unified platform for collaboration and service management, organizations can improve operational efficiency, foster better team collaboration, and deliver a more responsive IT service experience.

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Appala Sreekanth C.

AM-Talent Acquisition

Small-Business (50 or fewer emp.)

8/17/2023

"Personal experience about Microsoft Teams Connector"

5/5

What do you like best about Microsoft Teams Connector?

Am currently using Microsoft Teams Connector in our organisation. We have noticed one thing particularly, that is ease of use and faster accessibility Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams Connector?

I haven't noticed any flaws since we are using this product from past 6months Review collected by and hosted on G2.com.

Roopa S.

Senior QA Automation Engineer

Mid-Market (51-1000 emp.)

9/28/2021

"Microsoft Teams Connector Review"

4/5

George A.

System Administrator

Mid-Market (51-1000 emp.)

10/25/2019

"repeatable tasks made easy"

4.5/5

What do you like best about Microsoft Teams Connector?

It helps me automate tedious tasks I ha to repeat several times daily, weekly or even quarterly. This way I just create, test and save, and I can trust they will work, whether I remember them or not. This actually frees my hands abitmore to donors important tasks and get some heavy lifting done without having to worry about the small things that, even though are important, just waste your time. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams Connector?

Help is a bit scarce regarding some stuff I need to be done. And while there are a ton of files on other Microsoft apps, Teams seems to be a bit under-documented, maybe because it is a new software that has not been thoroughly tested yet by end-users.

Some might find it a bit overwhelming because of the coding needed. Review collected by and hosted on G2.com.

Recommendations to others considering Microsoft Teams Connector:

Great product, highly recommended.

The connectors add a whole new level to Microsoft Teams, helping us administrators get things done faster, automating tedious tasks, and managing our to-do lists efficiently and without any intervention on our behalf, which allows us to save time.

The link between apps is fast and easy; customizing is simple and very straight forward (depending on the connected app): you can have it up and running in virtually no time at all. Review collected by and hosted on G2.com.

What problems is Microsoft Teams Connector solving and how is that benefiting you?

It saves me a ton of man-hours by helping me organize the mail flow at the office.

Sorting and forwarding emails and messages has never been faster or easier.

For example, I use it with CLICKUP, and updating the info between the two applications has made my life a lot easier: I can transfer notes to and from my WORKSPACE with ease without the need to switch between apps.

The data is constantly synchronized, and I have all I need right at my fingertips. Review collected by and hosted on G2.com.

Charanjeet S.

Senior Business Analyst

Enterprise (> 1000 emp.)

7/29/2021

"Awesome and informative to receive quick news"

5/5

What do you like best about Microsoft Teams Connector?

I love Github the most, and it gives me exciting news every time I open and Twitter, of course Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams Connector?

Connectors currently have limited resources available in my Microsoft Teams. I am not sure if my office limits it or now they do not have resources overall Review collected by and hosted on G2.com.

Recommendations to others considering Microsoft Teams Connector:

There should be an easy way to access Connectors. It is currently in the Teams section, and there should be a dedicated icon in the main panel when we open Teams. Review collected by and hosted on G2.com.

What problems is Microsoft Teams Connector solving and how is that benefiting you?

I am getting news about our industry and using that news to share with my colleagues and getting praise for that. Review collected by and hosted on G2.com.

Isha S.

Cloud Ops Engineer

Enterprise (> 1000 emp.)

7/29/2021

"Very useful for Automation!"

4.5/5

What do you like best about Microsoft Teams Connector?

There is so much we can really do. I am using the Microsoft Teams connector for automation purposes. Recently I did one automation where our team members will be notified on Teams when an incident is assigned to them. This was only possible by the connector available in Microsoft Teams and Power Automate. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams Connector?

There is so much to explore in the Microsoft Teams connector. There is nothing to dislike as of now :) Review collected by and hosted on G2.com.

Aman K.

System Engineer

Enterprise (> 1000 emp.)

9/12/2021

"Excellent and easy application to connect to teams"

4.5/5

What do you like best about Microsoft Teams Connector?

Easy to set up this application, the user interface is excellent. Audio meeting, video meeting then hosting any event is also possible.

File sharing and chat options are also there, which is excellent. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams Connector?

Sometimes audio and video quality drops and can be improved. File share has a limit. The number of participants added has a limit. Sometimes auto-refresh didn't work. Review collected by and hosted on G2.com.

Apoorw A.

Software Engineer I

Mid-Market (51-1000 emp.)

7/27/2021

"Microsoft Teams Connector provides better integration for business apps"

4.5/5

What do you like best about Microsoft Teams Connector?

Its ability to seamlessly integrate with business applications and the office 365 suite improves productivity in the workplace. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams Connector?

There are some technical issues with the current version of Microsoft teams connector. Review collected by and hosted on G2.com.

Recommendations to others considering Microsoft Teams Connector:

Recently some API's have been deprecated. Please refer to recent documentation. Review collected by and hosted on G2.com.

What problems is Microsoft Teams Connector solving and how is that benefiting you?

Automate business tasks like scheduling meetings , sending alerts to employees and shift management approval workflow using logic apps. Review collected by and hosted on G2.com.

Faizan R.

It operations - office 365 - customer Support

Enterprise (> 1000 emp.)

7/26/2021

"Microsoft Teams Connectors usefulness"

5/5

What do you like best about Microsoft Teams Connector?

Most useful feature of connector is that it allow us flexibility to integrate cross platform features like by using connectors we can integrate Asana, or Zoho features to some extent, we can bring features of different platforms to under into MS teams so that user should not waste there time to switch windows for daily work in an automated way. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams Connector?

This feature is still not mature enough and still does not include connectors for many popular vendors. Review collected by and hosted on G2.com.

Mhatet R.

Product Support Technician

Mid-Market (51-1000 emp.)

9/30/2020

"Microsoft Connector connects you everywhere."

5/5

What do you like best about Microsoft Teams Connector?

What I like most about Microsoft Connector is that I am able to connect to any other applications. I can receive updates to any other platforms that keeps me always on track and up to date. This is what I like the best about this product. I do not need to go or browse just to see updates. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams Connector?

Well sometimes because there are lots of features, it is not that organized. I think they have to improve that part. They need to make sure that the Microsoft Connector is somewhat organize to see and files are not scattered everywhere. Review collected by and hosted on G2.com.

Recommendations to others considering Microsoft Teams Connector:

I highly recommend the Microsoft Teams Connector to other organization as it really helps you to easily communicate to your team members as well as connects you to the world. It is an automated app that connects you to any other platforms. Review collected by and hosted on G2.com.

What problems is Microsoft Teams Connector solving and how is that benefiting you?

From the word itself Connector, It connects me easily to my team members. I can easily communicate with them. Hassle-free on my side. Review collected by and hosted on G2.com.