Microsoft Copilot Studio Reviews & Product Details - Page 4

Because we are virtual and the fact that they have this type of virtual system that helps the clients and the agents. It is very amazing and I can't wait to continue using it. Review collected by and hosted on G2.com.

To be honest I don't have any dislikes so far. I am still waiting to see what the team thinks about it. But from all the gossiping I haven't hear anything negative yet. Review collected by and hosted on G2.com.

I like how easy the software is to use . It's very user friendly and basically walks you through every step of the way. I like how it's very similar to power automate and they integrate very well. Adding it to teams is also easy. Review collected by and hosted on G2.com.

It is limited in some areas but for simple bot automation, that's all you need. Licensing is expensive but they do give you free trial and as long as you don't publish your bot on an external facing website, you will conitnue being able to use it past the trial period. Review collected by and hosted on G2.com.

Use of AI and Robotic capabilities at its best to address Frequently asked questions, providing user friendly system access in trouble shooting new users problems. Employees engagement with companies policies and procedures and reducing the gap with management removing interaction with intermediary channels. Review collected by and hosted on G2.com.

When asked non frequent queries, no self update and no human support / interaction. Review collected by and hosted on G2.com.

An almost perfect solution for automation with no coding or tech support.

Extremely easy for someone who is involved in tech or has prior experience building bots.

No need to learn AI/ML, everything is self initialized.

We encountered some trouble, but the documentation helped, I will recommend going through the documentation first to avoid any confusion later.

Our technical team had some experience in automation and bot building so the overall process was easy and smooth. Review collected by and hosted on G2.com.

There are very less number of guides available on the whole internet, which makes it difficult for a beginner to get started on this platform. It promises to cut costs with automation but the very solution is paid which may be a turnoff for some users. A user who is a complete newbie in automation or bot building will have better chances of getting started with Actions on Google or Amazon Alexa Skills. Review collected by and hosted on G2.com.

It is available all of the time no matter what!.

Another cool thing it has is the great spectrum of customization, which allows to give add some delicate aspects to simulate a more warm and human-like experience.

It allows you also, serve to different people in different language and determine aspects related to culture, gender, and regional terms. Additionally you can track topics in order to support solutions and improve user/customer exp., and decision making thru analytics.

It is easy to integrate with other services and operational platforms. Review collected by and hosted on G2.com.

Most of all the price. I feell that this service is worthy but is not a lie that in the extent that you start growing the cost increase as well and can be too much for small office.

the product is solid and great, but has room to get better, specially if you compared to features and tools offered by competitors. Review collected by and hosted on G2.com.

Create powerful Chabot easily. Aso save the labour cost. Review collected by and hosted on G2.com.

Responses can be limited in some way. Not real person interaction. Review collected by and hosted on G2.com.

Compatible across development platforms, hosting services, and channels, it is the only question and answer service with a graphical user interface—meaning you don’t need to be a developer to train, manage, and use it for a wide range of solutions. Review collected by and hosted on G2.com.

There is nothing as such that I dislike about it as it helps me minimize the IT effort required to deploy and maintain a custom conversational solution. Review collected by and hosted on G2.com.

FLEXIBILITY OF THE SOFTWARE LIVE ONLINE DAILY Review collected by and hosted on G2.com.

THERE IS NOT ANYTHING I CAN REALLY COMPLAIN ABOUT Review collected by and hosted on G2.com.

I like the fact that virtual agents empowers the business to create seamless chat experiences with customers, including detailed handoffs to agents. The fact that you can add a number of variables and conditions make it extremely useful. Review collected by and hosted on G2.com.

Variables take a bit of work to understand. It would be nice to have easier to use variables. Review collected by and hosted on G2.com.