MetaCaseDesk Reviews & Product Details

The best part about using MetaCaseDesk is that it provides cloud support as well. We use Microsoft 365 with this software. It is fairly simple and easy to use compared to Tableau. Review collected by and hosted on G2.com.

The tool has less community support and fewer tutorials. First-time users face a lack of support but it's a great tool once you get comfortable using it. Would love to see more features in it and good community support. Review collected by and hosted on G2.com.

SOme of the things i like about using this tool are:

Data backup at office 365

There are 2 portals which makes it very easy to work,Support and client

Easy view of ticket

Active directory is amazing Review collected by and hosted on G2.com.

Areas where improvement is needed are:

Need expertise to use it

training module should be available

customer portal should be simplified Review collected by and hosted on G2.com.

I genuinely liked the idea of Metacasedesk about the IT helpdesk and ticketing tools. Metacsedesk is a suitable environment for businesses that are running on microsoft share point. Review collected by and hosted on G2.com.

initially found difficult to understand, but once you try it its feels easy Review collected by and hosted on G2.com.

The helpdesk tool is excellent for small and mid-size organizations. It has a cloud-based system that allows fast and efficient responses to customer queries. Review collected by and hosted on G2.com.

It is not an open-source tool and not as efficient for large organizations. Review collected by and hosted on G2.com.

The best thing is to like is that it allows submitting tickets via multiple channels. Review collected by and hosted on G2.com.

It is not an open-source tool which is a major drawback that I found. Review collected by and hosted on G2.com.