Messagepoint
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Messagepoint
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4.1 out of 5 stars
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Messagepoint Reviews & Product Details

Editadmin
Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Messagepoint?

The services it offers can cover and jumpstart the customer service side of the business. Review collected by and hosted on G2.com.

What do you dislike about Messagepoint?

Needs time to learn how to navigate and make things work. Review collected by and hosted on G2.com.

Recommendations to others considering Messagepoint:

Try the services they offer. It is a good start for your business especially if you have very few employees. Review collected by and hosted on G2.com.

What problems is Messagepoint solving and how is that benefiting you?

Customer service and interaction. Review collected by and hosted on G2.com.

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Messagepoint Overview

Editedit
What is Messagepoint?

Messagepoint is a hybrid cloud-based content management platform serving the customer communications management needs of large enterprise customers. It provides a secure environment for business users to directly own and control touchpoint messaging content and business rules.

Messagepoint Details
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Messagepoint Community
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Product Description

Messagepoint is a hybrid cloud-based content management platform serving the customer communications management needs of large enterprise customers. It provides a secure environment for business users to directly own and control touchpoint messaging content and business rules.

Seller Details
Seller
Messagepoint
Year Founded
1998
HQ Location
Toronto, ON
Twitter
@MessagepointInc
629 Twitter followers
LinkedIn® Page
www.linkedin.com
120 employees on LinkedIn®
EW
Overview Provided by:
Ed Worsfold

Recent Messagepoint Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Initial Set up"
The services it offers can cover and jumpstart the customer service side of the business.
Read more
Verified User
A
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"AI Automation"
This software does its job, it enables the automation of simpler tasks and communication. I like this since it frees up employee time to work on mo...
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Review on Messagepoint"
Fast, Efficient and manageable. Manageable. It maintain my all contacts
Read more
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3 out of 4 Total Reviews for Messagepoint

4.1 out of 5
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3 out of 4 Total Reviews for Messagepoint
4.1 out of 5
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3 out of 4 Total Reviews for Messagepoint
4.1 out of 5
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Verified User in Consumer Services
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Messagepoint?

This software does its job, it enables the automation of simpler tasks and communication. I like this since it frees up employee time to work on more engaging tasks. Review collected by and hosted on G2.com.

What do you dislike about Messagepoint?

This is not specific in anyway to Messagepoint, but I do not like AI communication. I'm not too fond of spammy messages or messages without human feel. Review collected by and hosted on G2.com.

What problems is Messagepoint solving and how is that benefiting you?

It has allowed us to use money more efficiently. Instead of paying a bunch of employees to do the simple work, I am able to employ Messagepoint, thus eliminating a lot of our costs of operation. Review collected by and hosted on G2.com.

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kathy b.
KB
Senior Account Manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Messagepoint?

Messagepoint is the best software that helps me to deliver the right content to the right customer quite easily as compared to other applications. It is a web based tool so I can use it for communication content creation and also for testing approval and delivery. It helps me in doing all these tasks without any support or intervention from my department. Apart from that I can easily create complex spreadsheets in order to arrange and handle all my communication content. So, in short this product offers a huge help in managing all the customers in any organization. Review collected by and hosted on G2.com.

What do you dislike about Messagepoint?

Messagepoint has all the right features and functions that I want. So, for me everything is perfect in this product and there is no major uncertainty in it. Review collected by and hosted on G2.com.

Recommendations to others considering Messagepoint:

This product also helps me a lot in making righteous decisions. So, for me it is the best solution to all my problems. It allows me to edit all my communication data with the best web-based editor that it has. Also, the graphical user interface of this product helps me a lot in making things different from others. Review collected by and hosted on G2.com.

What problems is Messagepoint solving and how is that benefiting you?

For me this software is a blessing in disguise as it has the capability to test all the communication contents so that I can easily edit any response. Moreover, I can also check whether the particular response has been delivered to the right person or not. Furthermore, I can easily segment all my documents with the help of this and it really makes it more comfortable for me. Review collected by and hosted on G2.com.

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Verified User in Computer & Network Security
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Messagepoint?

Fast, Efficient and manageable. Manageable.

It maintain my all contacts Review collected by and hosted on G2.com.

What do you dislike about Messagepoint?

consume more space and but it is good comparison then others Review collected by and hosted on G2.com.

What problems is Messagepoint solving and how is that benefiting you?

Lighter version should be possible Review collected by and hosted on G2.com.

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