MessageDesk Pros and Cons

First, MD helped me separate my cleint base comunication from my personal messaging. Second, the ability to schedule outgoing mesages is huge. Third, the fact that tecnitians can comuicate with cleints directly without giving out their own phone number AND as the company owner, I can monitor these comunications. Review collected by and hosted on G2.com.

When the cleint messages us and another receipient, it turnes into multiple threads. There does not seem to be an easy way to participate in a group thread. Review collected by and hosted on G2.com.

There is a long list of the many splendid things:

1. Fast

2. Can have mutiple users as Admins, but everyone sees or can respond

3. Phone App: when I am not in the office, I am still connected

4. Broadcasting

5. Easy to setup

6. Templetes are the holy grail.

7. Cuts down on unread emails, mail flyers through USPS

8. Send links to Company pages

9. Allows the office to help address needs out in the field

10. Everyone has a phone, so text messaging is a direct hit.

11. Customer Support is always there.

12. Use it 7 days a week.

13. Easy to setup and easy to use, no issues with intergrating or uploading contact lists. Review collected by and hosted on G2.com.

The only struggle was resgistering our number. Once that was completed.....settled into the good life. Also having duplicate contact numbers. Takes a bit to clean up. Review collected by and hosted on G2.com.

The platform is straightforward to use and track communications. The mobile app makes it easy to use anywhere. Review collected by and hosted on G2.com.

That you can only upload one image in a text. Review collected by and hosted on G2.com.

The real-time messages and notifications help easily communicate with co-workers, and the search function is so powerful. Review collected by and hosted on G2.com.

There isn't a single thing about MessageDesk that I dislike. Review collected by and hosted on G2.com.

Bouncing around and getting a lot done quickly is super easy and intuitive. It gets the job done better than the dozen or so other solutions I've tested. Not a lot of hoops to jump through to get started. Great trial flexibility to really dig in without committing. Most others are fairly limited. Review collected by and hosted on G2.com.

Getting a custom number takes a little time, which isn't a huge deal. Per message pricing is a hair above average, but monthly subscriptions are lower, so it probably balances out for a pretty broad segment of customers. Review collected by and hosted on G2.com.

I like how you can organize contacts into groups instead of clicking every contact individually. It helps us reach the target audience. Using our office number for the app helps clients verify the legitimacy of the message as opposed to a spam text. Review collected by and hosted on G2.com.

Updating and handling "duplicates" is tedious until you get used to it. The contact list isn't organized by alphabet or group, so you have to search by name. It isn't a big deal, just takes more time. Review collected by and hosted on G2.com.

Automation. I love that I can schedule out messages as far as I need in order to know that my task is complete. These tasks help me have peace of mind. Review collected by and hosted on G2.com.

I think that we are on two different time zones. Review collected by and hosted on G2.com.

I am constantly surprised by how easy, helpful and useful MessageDesk is. Writing and scheduling broadcasts is quick, clear, and offers multiple ways to include or exclude contacts. The shared inbox my team uses keeps messaging organized and our customers happy we don't miss any messages. Adding contacts with either tons of info or very little is great. All around very please with this product and the support offered. Review collected by and hosted on G2.com.

There really are not many downsides to MesageDesk. My one ask would be adding the ability to schedule a broadcast using the same time as a previously scheduled one - similar to scheduling multiple emails in Google using the same send time. But's that it! Review collected by and hosted on G2.com.

Stayng in commuincation with our team, not forgetting appointments and shared messaging allowing us to be proactive and always maintaining communication. Review collected by and hosted on G2.com.

I think the cost is a little high, but otherwise I really like all the functions. Realistically it is definetely worth the money. Review collected by and hosted on G2.com.

The interface is seamless and easy to use. Setting up broadcasts is intuitive and can be tailored to meet many different needs. The contact cards have space for lots of information and are easy to update as necessary/. Review collected by and hosted on G2.com.

More features to see how often customers interact with us would be great - but I expect with all the other improvements I've seen in my time using the app they will be coming soon. Review collected by and hosted on G2.com.