tl;dr: As a PM, using a product like Merge makes your product look & work a lot better.

I inherited the implementation & maintenance of Merge from another team, but to be honest I can't imagine how other teams build integrated products without it. Their API docs are chefs kiss and are constantly updated. The admin console gives me a ton of functionality and info without having to bother eng. They're frequently adding more integrations to their list and have pretty much shipped every feature I've asked for.

Besides the product, every person I've met from Merge has been great to work with and they really know their stuff. Review collected by and hosted on G2.com.

Pricing is very cost-prohibitive for early stage startups and the learning curve is pretty high for non-technical folks. Review collected by and hosted on G2.com.

It’s a really great product experience. The docs and dashboard are very clear and we are able to get answers easily from their customer success team. Their customer success team is fantastic. I’m able to get responses quickly and they’re very responsive.

We use Merge pretty extensively across several categories, and see them adding new integrations every month. Review collected by and hosted on G2.com.

This isn’t Merge’s fault necessarily, but sometimes API providers will be difficult with sandbox access. Merge has some sandboxes, but there are a few that are missing where we’d love UI access. Review collected by and hosted on G2.com.

The clean documentation, the API that is understandable and cozy and the simplicity of use. It took me a few hours to implement. CS team responds quickly. Review collected by and hosted on G2.com.

The pricing scheme was complex to manage and although i understand, it is not easy for a small business to justify that high of a price Review collected by and hosted on G2.com.

I am so grateful to Merge's team for their help and assistance even when we reached out to them last minute. They are very polite and responsive. Also what I find as a very big advantage is that they have a support team in Europe, that works with Europe time and that is so helpful when we deal with UK clients. Review collected by and hosted on G2.com.

There is nothing that I do not like. There are very supportive Review collected by and hosted on G2.com.

The unified API and support from internal teams at Merge has been so refreshing. We have been able to easily implement key features to depend and expand our integration base. Review collected by and hosted on G2.com.

Nothing to note, they have been great! We are hoping for more expansion of note logging/activity features in the unified API as well as a growth into the education sector. Review collected by and hosted on G2.com.

Most connections are available, and anything that's not there is serviceable by the Merge team. Makes the experience very useful. Review collected by and hosted on G2.com.

After using a connector for a while, you may experience some gotchas. The way a field is interpretted may be very specific to a SaaS. E.g. for CX, the user field being null may be because the author field is not null, meaning that the comment is actually by the author. Things like that are hard to find out of the box by developers. Review collected by and hosted on G2.com.

Merge's people are awesome and very knowledgable - they help us get on-boarded quickly and it was easy to setup and get my team onboarded. Their dashboard is amazing and ability to customize data syncs and connections is incredibly helpful. From the start I've appreciated their attention to detail on security and access. Review collected by and hosted on G2.com.

Not about Merge but the unified API industry is diffucult. You need to do your research ahead of time and find a good fit for your use case. Merge had a lot that really helped our organization focus more on our core business high value features for our customers and less on integration code. If their data model works for you business cases I highly recommend them! Review collected by and hosted on G2.com.

We tried using several other providers, but they all fell short with respect to support and product quality. Merge’s team is extremely responsive, and it’s obvious through the product and customer support interactions that they care a lot about making Merge a great experience. We’re glad we made the switch. Not looking back. Review collected by and hosted on G2.com.

There are a few additional categories we would love them to integrate with, but overall no complaints! Review collected by and hosted on G2.com.

Merge has helped us efficiently expand our TAM, and sell to more companies. The products we have built on top of Merge's platform have been incredibly stable and scalable, and we have been very happy with the experience.

In addition, the sense of partnership we have from the Merge team is real, and very appreciated. Review collected by and hosted on G2.com.

Honestly, no dislikes. Their product is great and the team is fantastic. Review collected by and hosted on G2.com.

Merge is very easy to setup and has all the integrations that are required for our customers. The customer support team is always avaialble to answer questions and fix any issues that may come up. They go as far as joining our customer calls for more complicated integrations. Review collected by and hosted on G2.com.

It would be nice if it had a built in rules based system that could filter data coming across from integrations. Review collected by and hosted on G2.com.