DC
Dario C.
Owner
Small-Business (50 or fewer emp.)
"Just Flawless"
5/5
What do you like best about Mercury?

Mercury has been amazing and flawless for me since day 1. I have never had any issues and the few questions I've had have been replied very accurately and promptly. I would recommend it with no reservations to anyone looking to start business banking. Review collected by and hosted on G2.com.

What do you dislike about Mercury?

Mercury being rather new is very streamlined and therefore the features have been getting implemented. I would like to see more features such as the request pay since that allowed me to save a lot of money with my more trusted clients. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Great banking platform for small companies"
5/5
What do you like best about Mercury?

The UI is very nice, the features are just what I need for my startup banking needs Review collected by and hosted on G2.com.

What do you dislike about Mercury?

Had some issues with features like bill pay being able to attach documents, and some features seem like early. Looking forward to the platform evolving more. Review collected by and hosted on G2.com.

Response from Anna Scharenbrock of Mercury

Thank you for taking the time to leave a review with us! We are happy to hear that you are enjoying Mercury's features and our UI. I'll pass your comment regarding issues with the bill pay feature over to our team - we appreciate you leaving this feedback!

ST
sam T.
Small-Business (50 or fewer emp.)
"3 businesses love it"
5/5
What do you like best about Mercury?

So easy to use. I have three acct on it. Review collected by and hosted on G2.com.

What do you dislike about Mercury?

Underwriting....it was a hassle until I reached out to Iman. Review collected by and hosted on G2.com.

Response from Hannah Katz of Mercury

Hi Sam - thank you for leaving a review! We are so glad you've adopted our product for three separate businesses!

If you ever need immediate assistance with underwriting, please reach out to us at help@mercury.com - we've got your back.

Verified User in Design
UD
Verified User in Design
Small-Business (50 or fewer emp.)
"Great customer experience"
5/5
What do you like best about Mercury?

The support team response and great User experience using their app and web platform. Review collected by and hosted on G2.com.

What do you dislike about Mercury?

Not much. Great service and constant learning from their clients Review collected by and hosted on G2.com.

Response from Bob M of Mercury

Thanks for taking the time to leave us a review! We're glad to hear that our team has been helpful and that you have enjoyed using your account. Thank you again for your feedback!

Verified User in Arts and Crafts
AA
Verified User in Arts and Crafts
Small-Business (50 or fewer emp.)
"Their terrible communication left my account nonfunctional over the weekend."
0/5
What do you like best about Mercury?

Easy to create multiple accounts, multiple cards, and online-centric feel. Review collected by and hosted on G2.com.

What do you dislike about Mercury?

Terrible communication, and they're not proactive about solving problems.

We had a glitch which resulted in our account being deactivated. Did they immediately notify us by email, text and phone call? Did they immediately start working on resolving the issue? No. They waited until we noticed after transactions started failing, then they delayed helping us until we verified the account, then they took a break for the weekend and didn't log in again until Monday. Only after we were able to get the case escalated to their Compliance team through an internal connection did they start working with the other bank to start fixing the issue.

Was there anything preventing them from working with the other bank the instant that the account was deactivated? None that they expressed to me.

Even after all this, they seem to think that the problem was that the account was closed temporarily. While that is a problem, it's not as big of a problem as their lack of communication and initiative.

Also, it's not compatible with Zelle. Review collected by and hosted on G2.com.

MI
Murthy I.
Small-Business (50 or fewer emp.)
"Founder friendly Bank"
5/5
What do you like best about Mercury?

1. Zero balance

2. access to investment community Review collected by and hosted on G2.com.

What do you dislike about Mercury?

Nothing really.

Everything looks very good. Review collected by and hosted on G2.com.

Response from Anna Scharenbrock of Mercury

Hi Murthy, thank you for taking the time to leave a review with us! We are happy to hear that you are enjoying our services and that Mercury has helped you manage your company expenses.

Verified User in Design
UD
Verified User in Design
Mid-Market (51-1000 emp.)
"Great ux"
5/5
What do you like best about Mercury?

The ux/ui that the bank offers in all of their platforms. Super easy to find things. Works really well Review collected by and hosted on G2.com.

What do you dislike about Mercury?

Sometimes is a little stuck when the app ask you for the security code in the login. Review collected by and hosted on G2.com.

Response from Bob M of Mercury

Thanks for your leaving us a review! We're glad to hear that you're finding Mercury easy to use. If you're having any trouble with logging into your account, our team is always happy to help at help@mercury.com. Thank you again for your feedback!

KA
Khalid A.
Small-Business (50 or fewer emp.)
"Not bad"
4/5
What do you like best about Mercury?

Great experience so far with the service Review collected by and hosted on G2.com.

What do you dislike about Mercury?

Cutting more than 60% of available credit even after depositing money over 60k Review collected by and hosted on G2.com.

Response from Bob M of Mercury

Hi Khalid, thanks for taking the time to leave a review! We're glad to hear that you have had a great experience using Mercury. The Mercury IO Credit Card is a cash backed credit card so the available limit is dependent on the cash available in your account. We'll provide this feedback to our team though so that they can continue to provide a great experience with the Mercury IO Credit Card. Thanks again for your feedback!

Felipe S.
FS
Felipe S.
Founder & CEO
Small-Business (50 or fewer emp.)
"Extreme simplicity"
5/5
What do you like best about Mercury?

The extreme simplicity of mercury in the UX is really impressive. I used mercury with my last two start-ups. I saw the evolution of this platform and I am really satisfied with the current state of service and product. Review collected by and hosted on G2.com.

What do you dislike about Mercury?

The android app is sometimes lacking of functions and features. I would love to have more of the desktop features in my mobile. Review collected by and hosted on G2.com.

Response from Anna Scharenbrock of Mercury

Hi Felipe, thank you for taking the time to leave a review with us! We are glad to hear that you are enjoying Mercury's simplicity and our automated payment feature. I'll pass your comment regarding Android app functions over to our team - we appreciate this feedback!

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Easy to work with"
5/5
What do you like best about Mercury?

I can reach out to their team and get a swift answer. The platform is also extremely easy to use. Review collected by and hosted on G2.com.

What do you dislike about Mercury?

Nothing so far, it gets the job done. They are doing a great job Review collected by and hosted on G2.com.

Response from Bob M of Mercury

Thanks for taking the time to leave us a review! We're glad to hear that you've had a great experience reaching out to our team and using your account. Thanks again for your feedback!