--- title: Mercury Reviews meta_title: 'Mercury Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Mercury works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 6 scale: '5' date_modified: '2026-06-22' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Mercury Reviews **Vendor:** Mercury.ai **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.8/5.0 **Total Reviews:** 6 ## About Mercury Mercury is an easy-to-use, AI-based messaging and live-chat platform for customer experience automation. It enables businesses to provide impactful customer experiences with measurable outcomes on website chat, WhatsApp, and Facebook Messenger. Using conversational AI to take the burden of repetitive service requests off customer-facing teams, Mercury frees up live agents to focus on more complex use cases. Code-free integrations with CRM providers, e-commerce platforms, and conversation design tools allow for an easy connection with Mercury. It gives non-technical teams the ability to build sophisticated service automation with minimal setup overhead and quick time-to-market, and without per-seat charges for live-chat support agents. ## Mercury Reviews ### 1. Fast and precice tool for developing your own, competent chatbots! **Rating:** 5.0/5.0 stars **Reviewed by:** Max Johannes F. | Space Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2021 **What do you like best about Mercury?** I started working with this AI platform about 2 years ago and after all this time I have never had any issues in developing chatbots for my business easily. It was really good two years ago and still they were able to improve in many ways. For example: AI training performance, enhancement of their UI, enabling their Chatbots for Whatsapp Business accounts, secure account- and user management and many other things. On top of their great cloud software, their customer support is quick and always kind. I've never had any problems wich they couldn't help me solve. **What do you dislike about Mercury?** What i didn't like was their old message inbox UI but the new one is great to work with. **What problems is Mercury solving and how is that benefiting you?** Using a chatbot for your customer support or FAQs helps us in many ways. Its 24/7 uptime and fast reaction time make it easier for customers to get the information they need quickly. If our bot happens to not know the answer to a customers question, we are also able to jump in by ourselves, handle the situation and improve your bot alongside of that. ### 2. Study project: Programming a chatbot for logistical processes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2021 **What do you like best about Mercury?** Mercury's service support was really helpful. It is possible to map powerful and complex dialogues with Mercury. The structure is kept very simple and you can easily build a chatbot even without higher programming skills. There are already trained bots for specific requests/dialogues. **What do you dislike about Mercury?** The documentation on Mercury's website was partly insufficient. It did not really help us. Furthermore, there was the added difficulty that the documentation was in English. It was especially difficult to follow very technical explanations. We would have liked a manuscript to serve as a guide for chatbot development. **What problems is Mercury solving and how is that benefiting you?** We have been able to map a delivery date query with Mercury. We are very satisfied with the result. The bot works very well after a short time. ### 3. Mercury provide a chance to upskill myself **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2021 **What do you like best about Mercury?** Mercury tools are very handy, that improvise mty productivity **What do you dislike about Mercury?** Mercury needs to work on pricing parts.. **Recommendations to others considering Mercury:** Recommendable to others **What problems is Mercury solving and how is that benefiting you?** It helps to automatize my task, and reduces my manual effort, and increases my issue solving skilld. ### 4. Great solution to answer customer questions in a fast ans efficient way. **Rating:** 5.0/5.0 stars **Reviewed by:** Johanna N. | FAT Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2021 **What do you like best about Mercury?** The collaboration and support from Mercury. The very easy use of the tool. The great ideas of the Mercury team to improve the chat bot. **What do you dislike about Mercury?** The interface design can be improved on some pages. **What problems is Mercury solving and how is that benefiting you?** We relieve our customer service with the Mercury solution. The customer gets all answer to his questions directly on our website without using a third medium. ### 5. Great tool to set-up digital ai assistants for e-commerce and customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2021 **What do you like best about Mercury?** Great customer success manager, flexible platform, precise NLP **What do you dislike about Mercury?** Backend design is not too intuitive, limited build-in visual changes possible for the chat widget (doable via custom CSS though) **What problems is Mercury solving and how is that benefiting you?** Guide the customer through the webshop, help customers to get questions answered and find matching products ### 6. Great platform for creating chat solutions as fast and stable as possible **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2021 **What do you like best about Mercury?** all features in one solution, good interfaces, great team and cooperation **What do you dislike about Mercury?** interface could be optimized for easier operation and creating solutions **What problems is Mercury solving and how is that benefiting you?** Enable customers support with chatbots on sales websites and increasing e.g. conversion rates & customer satisfaction ## Mercury Discussions - [What are mercury files?](https://www.g2.com/discussions/mercury-what-are-mercury-files) - [What are mercury files?](https://www.g2.com/discussions/what-are-mercury-files) - [How do you use the Mercury program?](https://www.g2.com/discussions/how-do-you-use-the-mercury-program) - [What is mercury in computer?](https://www.g2.com/discussions/what-is-mercury-in-computer) - [What does Mercury software do?](https://www.g2.com/discussions/what-does-mercury-software-do) - [View Mercury pricing details and edition comparison](https://www.g2.com/products/mercury-ai-mercury/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-18+18%3A47%3A30+-0500&secure%5Bsession_id%5D=39ae3483-78b2-446b-b914-d4808d8160da&secure%5Btoken%5D=4279592f1645045b9992709b441513615a9df3c8e64a61c76efd477ab420d053&format=llm_user) ## Mercury Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Generative AI** - AI Text Generation - AI Text Summarization ## Top Mercury Alternatives - [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) - 4.4/5.0 (441 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (5,997 reviews)