Merchant e-Solutions Reviews & Product Details

Merchant-E is easy to use, and it's quite strict with the log in details which makes it safer and more trustworthy to use. I like that the reports I need are almost as real time as it could get, or way earlier than other commerce websites, and the website is easy to navigate. Review collected by and hosted on G2.com.

What I dislike about it is the graphics, it's not really that user-friendly. Review collected by and hosted on G2.com.

Currently I am finding nothing to like. My company used Merchant-e for over 20 years and got good value until the last year. Review collected by and hosted on G2.com.

Merchant-e drastically increased their total cost as a percent of my sales over the last year. They have had disruptive system failures twice in the last several months. Then they accidentally introduced a bug into the link between my company's website and their payment portal which shut down my business for 10 days until one of their techs could be convinced to fix the error. That bug led to over 4 hours of time on the phone trying to get satisfactory resolution. Finally, due to very poor support from Merchant-e reps, I closed my account with them and was hit with a large early termination fee (after more than 20 years of using their service). Review collected by and hosted on G2.com.

They are cheap, and that is of course a benefit. Beyond that, they do seem to be modernizing their technology. I suppose that is good. Review collected by and hosted on G2.com.

This is just not a serious company. Trying to get anything from them technologically is a nightmare. I am currently going through a process where they lost all my tokenizations after botching a software upgrade that I had been waiting on for weeks after it was supposed to be initially done. Nobody seems to be on the same page. If you hear something from one person, know that is just their opinion and not the opinion of the company as a whole, because no such thing exists. Review collected by and hosted on G2.com.

If I had to choose what I like best about MeS I would say there communication is best when you are the merchant. In dealing with other processors I have really struggled with a lack of communication back and forth, but MeS does a great job of staying in contact and does slow down your process at all. Review collected by and hosted on G2.com.

I personally have a very hard time navigating the online portal. User friendly is not a way that I would describe the platform. In fact, I would find it very necessary for MeS to provide tutorials on their platform just so people can understand the different tabs, categories, and links for each page. Review collected by and hosted on G2.com.

MeS has been very easy to adopt and integrate into our hosted ERP application. Setup costs and ongoing fees are reasonable. Integration with NetSuite is solid. Review collected by and hosted on G2.com.

Had some errors at first with the automation and processing of credit card transactions, but once we got the hang of it it's been smooth sailing ever since. Review collected by and hosted on G2.com.