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46 MemberSpace Reviews
Overall Review Sentiment for MemberSpace
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Memberspace offers a simple platform for non-Techy people like myself to sell products and services on their website. I started with Memberspace in 2017 and appreciate their user-friendly approach and the support their team provides when I have questions.
Over the years I have learned tips and tricks on how to be most effective and efficient. I'm happy to answer any question if you're an "entrepreneurs in the making" considering the platform. Review collected by and hosted on G2.com.
There are a couple of features that are a little bit less user-friendly however I have learned how to navigate those features. as with any business, there are costs, of course. However, you're getting a lot of bang for your buck with Memberspace. Review collected by and hosted on G2.com.
MemberSpace is an excellent tool for designers looking to add member website design to their services, but also easy enough for their clients to use post-project. The dashboard is laid out so that everything is at a glance; you have nothing to "go searching for" like some similar services. The way members can access your content and update their account information is a life-save for the admin and simple.
Lastly, I have to say nothing but kind words about MemberSpace's support team. My most recent member website project for a client had many moving parts. While their team is small, they were able to answer all questions I had as well as go above and beyond! I was in contact with one team member, specifically during most of my project, Chelsea, whose support was incredible. Every question was answered, and the support felt entirely 1:1.
I highly recommend MemberSpace's platform, team and business as a whole! Review collected by and hosted on G2.com.
I haven't found many things I dislike about MemberSpace. There are some functions that I hope they roll out in the future, but for basics, their platform is a great solution. Review collected by and hosted on G2.com.
The Customer Service is fantastic. I've emailed questions several times and have received helpful replies every time. It was easy to set up, and it has handled most everything I've needed as my business has scaled in size. Review collected by and hosted on G2.com.
I wish they'd make improvements to the report features. For example, I can pull a report of all of my members and the number of times they've viewed member pages over all time, but I can't see who has viewed a member page recently vs. several years ago. I'd like to have a better idea of useage based on recent views and not over their entire time as a user. I've requested this update, and am hopeful that this improvement is still in the works. Review collected by and hosted on G2.com.
Memberspace is simple and just works with my Squarespace membership website. Review collected by and hosted on G2.com.
I can usually find a way to do what I want to do with the platform. That said, I wish there was a way to create unique automated emails based on which plan a member is on. At the moment every member gets the same email, regardless of what plan they are on. With the exception of the welcome email.
I also wish there was a way to restrict content when a member is on trial (without dripping). This would help me prevent against content scrapers. Review collected by and hosted on G2.com.
The customer service response time. Quick and friendly help at hand when I'm confused or lost on a specific query that I can't find in the FAQs. Review collected by and hosted on G2.com.
There are some limitations on the plans (i.e. I wanted to delay the billing start date), and some clearer details for customers using coupons would be great. Review collected by and hosted on G2.com.
I had a fantastic customer service experience. I was under a strict deadline over the end-of-year holidays and needed extensive help. Customer service was highly responsive and provided the information and technical support I needed to achieve my goals. Review collected by and hosted on G2.com.
There's nothing I can think of at this time. Review collected by and hosted on G2.com.
Writing this review to shout out the customer service team! In particular, Chelsea Park. Did a fantastic job helping me with a complicated issue! Fast responses, well mannered, etc. Review collected by and hosted on G2.com.
The only issue is the pricing for the professional plan. Currently working around the lack of features I don't have ATM because it's too expensive to upgrade to get them. If this was a lot cheaper, I would have signed up for it already Review collected by and hosted on G2.com.
There are two very helpful things about MemberSpace: it's highly customizable, and the responsiveness *and* helpfulness of the customer support is terrific. From what I can tell, my website would not have existed without Memberspace. Review collected by and hosted on G2.com.
The only downside of Memberspace that I've experienced is that I use it on Squarespace, and Squarespace newly has a native feature that seemingly allows you to accomplish much of the same. I'm not using it because I don't want to require my users to migrate their accounts from a Memberspace to Squarespace account, and I don't know whether Squarespace's option is as customizable as Memberspace's, but if it weren't for account migration, I would explore the native features on Squarespace. I also reeeeeeeally wish that my analytics exports would show engagement in particular timeframes, not just cumulative/aggregate engagement. I want to be able to tell it to export a report showing how many member pages my users viewed in the last week, not just how many they've viewed across all time. I can't do cohort analysis without that. Review collected by and hosted on G2.com.
