MemberNova Reviews & Product Details

User-friendly tool and excellent customer support. David has been my POC with MN from the start and is really informed and goes the extra mile at every stage. I would recommend MN. Review collected by and hosted on G2.com.

We want MN to be the one-stop solution for all our digital needs. Plz, include email services. Review collected by and hosted on G2.com.

A modern interface for running the back end of all my association's needs. Review collected by and hosted on G2.com.

The lack of regional sales tax support. This can be addressed manually but it would be better if it was automatic. Review collected by and hosted on G2.com.

Our organization has grown beyond an "off the shelf" offering but as a small-staff organization, we don't have the budget for custom software. MemberNova is an excellent option for our needs. For the first time, we are able to integrate our sales function and pipeline directly with our membership database, greatly increasing efficiency, reducing duplicate administrative tasks, and preserving better data. New automated workflows are further streamlining administrative tasks, which allows staff to focus more on directly engaging with members. Bulk email is faster and more reliable. The Communication history is very helpful in allowing staff to see what members are opening and also helps members easily stay informed about news and other events. Review collected by and hosted on G2.com.

Since moving away from a full-blown marketing automation platform, we are losing some functionality there as MemberNova is not really in the marketing automation game. However, the other efficiencies that we achieve are a better trade-off. Would love to have an on-the-fly form builder and we have some unique bulk email needs that we are hoping we can better address in future iterations. Review collected by and hosted on G2.com.

Out in STEM has a nationwide non-profit membership model with over 1500 active members across 130+ chapters.  In 2017 we embarked on a major project as an organization to modernize our platform from a smattering of disparate cloud systems into one centralized membership management platform.  After a lot of work comparing options, doing market research, and conducting interviews and demos with potential vendors, we found MemberNova to be the best at what they do, with the most features that oSTEM needed, and at a very reasonable price-point.

Our main motivation was to shift from a free membership model that relied on sponsorships and donations to a pay-what-you-can (and perhaps later a minimum-requirement) payment model.  And MemberNova does a great job with this.  It allows us to apportion various types of members, set flexible and variable pricing structures (including zero dollars or a much as members want to donate) and does a great job keeping members notified with automated workflow about their membership status and payment processing.  Additionally it allows us to configure very flexible chapter structures to accommodate both our nationwide footprint across the U.S. and U.K. for our student chapters as well as our new city-based Professional chapters.

As two huge bonuses, MemberNova is also now our de-facto Content Management System and hosts our website, blog platform, and donation modules -- and we are soon moving from our old email delivery system onto the MemberNova email system for our list management and email outreach.  Having all these aspects in the same system and on the same platform has been a huge benefit to centralizing our operations.  They even support Single Sign-On so we didn't have to move our volunteers off their existing Azure logins in order to maintain authentication.

And finally I would add that my day-job is working on Salesforce instances for government and commercial clients and the amount of value I see for the price-point with MemberNova is astounding.  They do an amazing job for very low costs and run circles around the nearest competitors.  If many of their feature sets and the items they do well are what your organization needs, I can't recommend them highly enough! Review collected by and hosted on G2.com.

I would only offer two additional small caveats: We found MemberNova did not meet our need for a Learning Management System, but frankly that was likely out of scope anyway.  We have integrated a separate, third-party platform to handle this (in terms of student coursework and testing..etc)  But this wasn't what MemberNova was designed for in the first place. 

Second, customization is sometimes a challenge on the platform.  All of the out-of-the-box items and configuration are fairly straightforward once you get familiar with the set up and structure of the system, but clients aren't given carte-blanche coding access to the platform (for good reason).  So make sure the feature sets are what you need. 

But beyond that MemberNova has been amazing to work with in terms of working closely with us to determine what we need in the short term versus what we can have their developers work in to the product roadmap.  We haven't found much yet that we can't overcome working with them closely. Review collected by and hosted on G2.com.

The people at MemberNova are fantastic. They are easy to reach and very responsive. I love software that works - and that's certainly the case here - but having great people standing behind the product ready to help you succeed is what really matters. Review collected by and hosted on G2.com.

There's really not anything to dislike here. The software is user friendly and easy to implement. I guess if it would pour my beer... Review collected by and hosted on G2.com.