I like Meltwater's media database and the data about reach. It helps me a lot in media relations across multiple countries by driving me to the most important media, contacts, and relevant data from my outreaches. It is also handy for doing our reports and managing our brand voice. Review collected by and hosted on G2.com.

The integration between Excel data and Meltwater is very difficult, and I was not able to use personal contacts to be evaluated. Review collected by and hosted on G2.com.

Meltwater is user-friendly and provides in-depth social listening data with minimal effort. The dashboards are sleek, intuitive, and easy to navigate, and our lab has consistently been able to pull actionable insights from the platform. With access to a wide range of sources, from social media to news outlets and blogs, Meltwater makes it easy to monitor and analyze media in real time. Review collected by and hosted on G2.com.

While Meltwater itself is a strong platform, it can be frustrating when Meta data is incomplete or inaccurate, limiting a full understanding of online conversations around certain topics. Additionally, some AI features, such as sentiment analysis, aren’t always fully reliable, so we caution students not to rely on them exclusively. Review collected by and hosted on G2.com.

I like the easy-to-read dashboard in Meltwater and how everything is condensed into a user-friendly experience. I also find it helpful in keeping up with the number of hits and the customer sentiment around my company’s name. The initial setup was easy, with an invitation link that allowed me to access the platform without hassle. Review collected by and hosted on G2.com.

I wish I could use the GenAI product within the app. Review collected by and hosted on G2.com.

I get 60% of the news I need to create our industry newsletters from the Meltwater service. Review collected by and hosted on G2.com.

There are times when the server goes down at what seems like the worst time but that is maybe once a year. Review collected by and hosted on G2.com.

I like the ease of not having to post on different sites multiple times, thanks to Meltwater's posting features. The ability to get an overview of brand metrics and popularity is valuable to me. I'm also interested in the gen AI features as they look promising. We chose Meltwater over Hootsuite because it offers a broader reach and more capabilities. Review collected by and hosted on G2.com.

We are having some trouble with getting posts to run after review. Review collected by and hosted on G2.com.

The costumer service is top notch and they are always ahead of the times. Review collected by and hosted on G2.com.

I wish we could have team access so all could use it Review collected by and hosted on G2.com.

Sentimental Analysis, and realtime alerts for any potential snowballing effect of a mention of the brand on social media. Review collected by and hosted on G2.com.

Ai integration and reporting for C-level stakeholders Review collected by and hosted on G2.com.

I really appreciate how easy Meltwater is to use and the breadth of functionality it offers. It's great that it includes publications in other languages, which is really important for us since we have so many students from diverse backgrounds. Meltwater saves my team and me time, making us more efficient. We can use it for multiple tasks instead of juggling different platforms and paying multiple subscriptions. Knowing about articles written overseas because of the multiple languages supported is very valuable. Review collected by and hosted on G2.com.

The onboarding process was a little complicated with lots of different emails with different links and sections in them. If there was a centralized hub or platform within Meltwater for onboarding that stepped you through everything, I would have found it easier. Review collected by and hosted on G2.com.

I like the UX design and the fact that you don't have to use boolean for social listening and insights. Mira is one of the most powerful AI connects on the app that is very useful and helpful. Review collected by and hosted on G2.com.

The processing and dashboarding can be more optimized. Review collected by and hosted on G2.com.

What stands out to me about Meltwater is its ability to transform complex media and social data into actionable insights. I like that the company combines technology, AI, and customer focus to help businesses make smarter decisions in real time. Review collected by and hosted on G2.com.

If I had to pick one thing, it would be the learning curve that can come with such a feature-rich platform. But I see that as a natural challenge of a powerful product rather than a major drawback. Review collected by and hosted on G2.com.