I like the new PR Assistant, as it helps me speed up writing press releases and media alerts. The ease of use of Meltwater makes it great for making reports. I also appreciate the analytics feature, which assists me in explaining to my bosses why we received or didn't receive any coverage. Maintaining contact lists and knowing who is reading my releases is very helpful. Review collected by and hosted on G2.com.

I didn't have any complaints yet. But maybe it could help me narrow my media contact list to be more relevant. Review collected by and hosted on G2.com.

I really like how Meltwater allows me to put together slides in various media reports and decks. This is my favorite feature because before, I had to do all this independently. Now, I can plug it into preexisting dashboards, which makes the process much smoother. Additionally, it makes sharing reports with clients more straightforward as it takes out a lot of the entry-level middleman work, enabling us to focus on the core issues. Review collected by and hosted on G2.com.

I wish that the alerting system was a little bit more user friendly, just for the actual content that you see within an email when you're pinged. I wish that that was maybe a little bit more user friendly on the phone, so that for on the go, if we're trying to figure out what needs to be forwarded, opening links, that kind of thing, I wish that was a bit more seamless. Review collected by and hosted on G2.com.

I like Meltwater for its ease of use, making it simple for my team to navigate the platform without any hassle. I really appreciate the ability to search as many times as needed with unlimited keyword searching, which is crucial for our work. The customer service is excellent; the team was great to work with during setup and ensured we had everything we needed. Meltwater allows my team to use the platform seamlessly without worrying about sharing seats or hitting search maximums. Review collected by and hosted on G2.com.

The quality of the search results sometimes picks up syndications and not the original article. When it lists 'duplications' for articles, maybe make it so the original article is visible and you click in to find the syndications. Review collected by and hosted on G2.com.

I like that Meltwater allows me to find media contacts on certain specific topics. I also appreciate being able to look for articles that mention the topics I'm interested in, which helps me develop pieces and articles relevant to our target audiences. Review collected by and hosted on G2.com.

I would like more scope in looking for articles behind paywalls. Also, there are many articles written in languages from Asia and The Pacific, that Meltwater cannot find. The initial setup isn't so easy because you have to study a lot of the features before you're able to take advantage of them or use them to their fullest potential. I also only want to search for articles and authors that cover Asia and the Pacific but Meltwater keeps giving me suggestions from the United States. I need Meltwater to refine this. Review collected by and hosted on G2.com.

I like the incorporation of Mira in Meltwater. It's really useful because it's easy to get quick insights and a good pulse check without spending a lot of time digging for reports. This is especially helpful when I need to look into something more granular that a manual dig would make difficult. Review collected by and hosted on G2.com.

I find the UI/UX for volume tabs a bit difficult to navigate, as it's harder to scroll through mentions. I also think the mentions on the left side of the screen are kind of small and could be made bigger. Review collected by and hosted on G2.com.

The Share of Voice analytics remain a standout feature, and over time I’ve especially valued the consistency of the data and how easily insights translate into clear, executive-ready reporting. In addition, the customer support has been consistently responsive and helpful. Review collected by and hosted on G2.com.

Further AI enrichment could add value, particularly predictive insights such as trend forecasting for Share of Voice over time. Being able to model likely future trajectories based on historical data would strengthen strategic planning and executive decision-making. Review collected by and hosted on G2.com.

I really appreciate the training and dedicated support offered by the Meltwater team. They're committed to helping our team, there's never a delay in response, and they assist in building out dashboards and troubleshooting challenges. Meltwater helps save our team's time by automating tasks, monitoring and reporting; it provides insights beyond just metrics and assists us in growing our influencer programs. I also find it valuable for managing crisis communications. The initial setup was seamless. Review collected by and hosted on G2.com.

The only criticism I have is that the platforms are so rich in features and there are constant upgrades that it's hard to keep up! Review collected by and hosted on G2.com.

I like the options for generating reports and the new tools they are including with AI in Meltwater. Mainly, the unified dashboards are a very valuable tool. I also enjoy the searches with Mira Studio, and I appreciate that the initial setup was very easy, thanks to the support from the staff who gave the induction course. Review collected by and hosted on G2.com.

The monitoring of Television and Radio, as well as print media, is very deficient; they definitely have great areas of opportunity for improvement. Although digital media monitoring works well, there are times when it does not detect certain pages and they must be added manually, which ends up being a nuisance. Review collected by and hosted on G2.com.

I enjoy being able to have the flexibility and capability to look at in-depth topics around specific artists and influencers for our company. Being able to see really granular details regarding mention volume, sentiment, share of voice in regards to source has been really helpful in allowing us to make informed sales decisions. Review collected by and hosted on G2.com.

The UI can be a little difficult at times to navigate between things like Analyze/Explore/Explore+ and all of the different capabilities within each. I'd love to have a one stop shop that I'm able to add everything that I need versus skipping around the platform a bunch just because sometimes we're answering quick one off questions. Review collected by and hosted on G2.com.

I am responsible for a weekly newsletter and daily social posts. Meltwater provides content I would otherwise probably never be able to find. It helps me keep on top of where our organization is being discussed and in what ways. Review collected by and hosted on G2.com.

The occasional gremlins and software updates that move things around with no warning. Review collected by and hosted on G2.com.