---
title: Meltwater Reviews
meta_title: 'Meltwater Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 2661 reviews by the users' company size, role or industry
  to find out how Meltwater works for a business like yours.
aggregate_rating:
  rating_value: 4.1
  review_count: 2661
  scale: '5'
date_modified: '2026-07-25'
parent_category:
  name: Social Media Marketing
  url: https://www.g2.com/categories/social-media-marketing
---

# Meltwater Reviews
**Vendor:** Meltwater  
**Category:** [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)  
**Average Rating:** 4.1/5.0  
**Total Reviews:** 2,661
## About Meltwater
Meltwater empowers companies with a suite of solutions that spans media, social, and consumer intelligence. Since 2001, we’ve helped organizations harness the world’s data in real time to fuel smarter decisions, stronger performance and sustainable growth. By analyzing nearly 1 billion pieces of content each day and transforming them into vital insights, Meltwater unlocks the competitive edge needed to drive results. With 27,000 customers, 50 offices across six continents and 2,200 employees, Meltwater is the industry partner of choice for global brands making an impact. We activate the power of data so businesses can make smarter, faster decisions. With the most robust dataset across media, social, consumer trends – and now insights into how large language models (LLMs) shape brand visibility – we give companies a complete view of the conversations, behaviors, and signals influencing their markets. Our powerful AI turns this breadth of data into actionable insights, empowering teams across PR, communications and marketing to confidently drive strategy. -- Mira Studio (AI-Powered Media, Market, and Brand Intelligence Assistant) Key features - Natural language querying - Automated insights - Structured reports - Trend-spotting and explanations with suggested actions - Integrated throughout the full Meltwater Platform - Integrates with Copilot and Slack What is Mira Studio? Mira Studio is Meltwater’s conversational AI teammate for media, market, and brand intelligence. Mira Studio helps PR, comms, and marketing teams cut through complexity and reduce time spent on manual analysis, with prompt-driven reporting, briefing, simplified data exploration, and real-time answers. Who uses Mira Studio? Teams that need quick and shareable insights while reducing manual time spent digging through data. Mira Studio converts Meltwater data into summaries, visuals, and provides explanations through natural language interaction. Get to the why of what’s happening, not just the what. -- Media Intelligence for PR (Media Monitoring and Analysis Platform) Key capabilities - Monitor 6M different media sources - Unlimited search - Real-time alerts - Journalist identification - Competitive benchmarking - Unified, shareable reporting - Predictive analytics for mention forecasting - Brand-level sentiment What is Meltwater Media Intelligence? Meltwater’s media intelligence platform monitors and analyzes earned media coverage through tracking brand mentions and narratives across news, print, broadcast, podcasts, and social media. This enables faster response times to trends or feedback through real-time awareness of message penetration, emerging risks, and consumer sentiment. Who Uses Meltwater Media Intelligence? PR and comms teams use Meltwater Media Intelligence to strengthen PR strategies with accurate measurement of brand impact across media sources. With journalist outreach capabilities within a single platform, PR efforts are streamlined for better results. -- Social Listening and Analytics Key capabilities - Monitoring 200B+ social conversations - Analysis of 300M+ social profiles - Influencer identification - Shareable reporting across earned, owned, and paid social - Brand-level sentiment and predictive analytics for brand measurement and forecasting - AI agents for Boolean search creation and management - AI-powered insights summarize brand and topic narratives - Access to Meltwater API What is Meltwater Social Listening and Analytics? Meltwater social listening and analytics is an integrated platform providing monitoring and AI-powered analysis for billions of social conversations. Connect consumer insights to social strategy and marketing campaigns for a seamless approach to brand promotion, quicker crisis response, and powerful competitor insights without data caps. Who uses Meltwater Social Listening? Marketing and social teams in charge of consumer, competitor, and industry insights. -- Influencer Management (Klear – Influencer Relationship Management Platform) Key capabilities - Database of 30M+ global creator profiles - AI-driven influencer discovery and recommendations - Influencer vetting and brand safety analysis - AI-driven outreach and relationship management - Campaign management and creator collaboration tools - Performance benchmarking and ROI tracking - Competitive influencer intelligence What is our influencer management solution? Klear is Meltwater’s influencer discovery and influencer relationship management solution. Vet, manage, and measure influencers and campaigns at scale from within a single tool. AI-powered influencer recommendations improves targeting accuracy, providing better matches and influencing better ROI. Who uses our influencer management solution? Marketing, PR, and Influencer teams use Klear for implementing and scaling their influencer campaigns. Outreach, gifting, payment, analysis and reporting can all be managed through our platform. -- Enterprise and Professional Services Key capabilities - Analyst-led insights and reporting - Custom data configurations - Enterprise-grade support and delivery What is Meltwater Enterprise and Professional Services? Customized intelligence solutions and professional services from Meltwater experts supports large enterprises with advanced or bespoke requirements. This service provides complex data analysis and reporting that go beyond standard product workflows, and ensures fast and accurate delivery for high-stakes or large-scale intelligence needs.



## Meltwater Pros & Cons
**What users like:**

- Users value the **ease of use** of Meltwater, appreciating its fast setup and helpful customer support. (190 reviews)
- Users praise Meltwater for its **powerful filtering settings** , making it easy to find relevant content quickly. (156 reviews)
- Users appreciate the **outstanding customer support** from Meltwater, making the learning process easier and more enjoyable. (156 reviews)
- Users commend Meltwater for its **exceptional customer support** , appreciating timely help and comprehensive onboarding training. (126 reviews)
- Users value the **helpfulness of Meltwater&#39;s customer support** and intuitive features that enhance the user experience. (96 reviews)
- Users highlight Meltwater&#39;s **helpful and responsive customer service** , which greatly enhances their overall experience and satisfaction. (94 reviews)
- Detailed Information (89 reviews)
- Monitoring (89 reviews)
- Users value the **detailed analytics** of Meltwater, enhancing their understanding of social media performance significantly. (87 reviews)
- Coverage (75 reviews)

**What users dislike:**

- Users find that **improvement is needed** in Meltwater&#39;s relevancy and relevant platform limitations for smaller organizations. (90 reviews)
- Users face a challenging **learning curve** with Meltwater due to complex features and time-consuming training requirements. (63 reviews)
- Users find the interface **not intuitive** , creating challenges in effectively navigating and utilizing Meltwater&#39;s features. (59 reviews)
- Users face **technical issues** with Meltwater, struggling with Boolean logic and experiencing lag, filtering challenges, and onboarding difficulties. (57 reviews)
- Users find Meltwater&#39;s **complexity** challenging, particularly with Boolean logic and non-intuitive interface issues impacting search efficiency. (55 reviews)
- Limited Features (55 reviews)
- Users experience **data inaccuracy** with Meltwater, leading to challenges in search results and sentiment measurement issues. (50 reviews)
- Users find **difficult navigation** in Meltwater challenging, with a steep learning curve and confusing labels affecting efficiency. (48 reviews)
- Inaccuracy (46 reviews)
- Media Monitoring (44 reviews)

## Meltwater Reviews
  ### 1. Facilitate influencer marketing and streamline campaign management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Estefania B. | Ejecutiva de Mercadeo, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 12, 2025

**What do you like best about Meltwater?**

This tool greatly facilitates the tasks that need to be carried out in the area of influencer marketing and marketing in general. The ability to search for profiles easily and quickly, as well as organize them into campaigns and other categories, contributes to making the work much more efficient.

**What do you dislike about Meltwater?**

Sometimes it is a bit complicated to generate reports, as I have had several issues. The idea of using this tool is for the processes to be more automatic and less manual, but sometimes the platform does not gather all the contents of a campaign and it is necessary to add them manually, which makes the process tedious. Also, sometimes it does not update the influencers' profiles regarding their content. Another aspect is that, when generating a report for an influencer, the tool shows 'global' metrics based on all the influencer's content, but does not offer more specific data. For example, on Instagram and TikTok, the main audience is usually from Costa Rica, but in the report, it appears as if it were from the United States.

**What problems is Meltwater solving and how is that benefiting you?**

What I value most is not having to perform manual searches or try to obtain campaign and video metrics manually, so the reports for both campaigns and influencers are a success.

  ### 2. Meltwater’s Rapid Innovation Keeps Getting Better

**Rating:** 4.5/5.0 stars

**Reviewed by:** Adam B. | Enterprise (> 1000 emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Meltwater?**

Product innovation — the tool has evolved so much year over year because the product is guided by power users. Unlike competitors who, in my experience, have been stubborn and slow to innovate, Meltwater is focusing on what matters most. Every month I see new innovations come to life, and it’s rewarding to see my recommendations taken seriously and prove valuable.

**What do you dislike about Meltwater?**

Like any product, there are a few areas where I still prefer what competitors offer. There’s room to grow in data visualization and in how smoothly the platform works end to end. That said, I’m confident these aspects will improve over time.

**What problems is Meltwater solving and how is that benefiting you?**

I use Meltwater to create excellent marketing strategies, supported by strong insights.

  ### 3. Valuable AI Analysis and Data Extraction for Crisis Trend Insights

**Rating:** 5.0/5.0 stars

**Reviewed by:** Janik R. | ORM &amp; Social Listening Head, Marketing and Advertising, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 18, 2026

**What do you like best about Meltwater?**

The data extraction and AI analysis are the most valuable parts for me. They help identify trends during a crisis and understand who the authors are, along with overall engagement trends.

**What do you dislike about Meltwater?**

There are some API limitations with social media platforms when it comes to extracting data from the day we enter #. We need backdated Instagram data.

**What problems is Meltwater solving and how is that benefiting you?**

My social listening mentions help me track what people are saying about my brand, so I can identify issues and work on them accordingly. I can also follow conversations about my brand and review insights like word clouds, demographics, authors, and more.

  ### 4. Nonprofit earned media has improved!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kris W. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Meltwater?**

For my earned media, it has help me understand what media likes to open and click through.  The dashboard allows me to show my senior team how our earned media has grown. I also love the sorting features and the Mira AI tool.

**What do you dislike about Meltwater?**

You get what you pay for! It can be a bit pricey, but it’s so worth it.

**What problems is Meltwater solving and how is that benefiting you?**

It allows me to beta test the way I engage with media and track results.

  ### 5. Robust Monitoring and AI, But Needs Better Data Analysis Tools

**Rating:** 3.5/5.0 stars

**Reviewed by:** L. Anthony T. | Director, Public Relations, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 01, 2025

**What do you like best about Meltwater?**

There are a lot of monitoring services now offered, and as an agency with many clients to monitor for, Meltwater offers the best balance of services and price. Their monitoring is great and media database is also very good. Sure, there are gaps, but keeping up with the quick pace of media turnover can be a challenge. In addition, their use of AI integration seems to be quick for the industry, and I appreciate that they're leaning into that section and look forward to further improvements and integrations as AI continues to progress.

**What do you dislike about Meltwater?**

Beyond a bit of difficulty monitoring for TV and radio (trouble finding specific clips for TV and just overall difficulty of finding any radio), the service is great. The main thing that I would like to do with Meltwater that I can't seem to find a great solution for, at the moment, is a dashboard for clients/searches that I can share with my team. Yes, there's the analysis section, but that only serves me after a campaign has ended or is a snapshot (which I would have to pull every so often). There's so much data that comes from Meltwater but the hard part is analyzing that data into trends that really make an impact from a client perspective. That would be the next step for me and what's I'm missing.

**What problems is Meltwater solving and how is that benefiting you?**

Media monitoring and serving as a journalist database. The function where I can search about who's writing about a certain topic has been very useful.

  ### 6. Simplifies News Monitoring with Stellar Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Samuel S. | Senior Director, Global Sustainability, Enterprise (> 1000 emp.)

**Reviewed Date:** February 13, 2023

**What do you like best about Meltwater?**

I find Meltwater incredibly valuable for several reasons. It simplifies the daunting task of sifting through hundreds of publications to find topics relevant to me, which is a significant time-saver. It stands out by finding mentions of my company that other services overlook, ensuring I miss no important updates. The ease with which I can create newsletters for my company is also a notable advantage. The user interface is easy to navigate, making my interactions with the software pleasant and hassle-free. Its flexibility and customizability allow me to tailor it to meet my specific needs effectively. I appreciate the continual updates Meltwater receives, as it has significantly improved since I started using it. The staff's dedication is evident in their customer service; they are approachable and responsive, ensuring any issues are swiftly addressed. Additionally, I find the in-browser widget very functional as it allows me to save articles efficiently for inclusion in my newsletter. Furthermore, the initial setup was very straightforward. The Meltwater team provided extensive support, guiding me and my team through the process with great patience and care.

**What do you dislike about Meltwater?**

Creating new searches in a more simplified way would be great. I also don't always have time for their latest features and they are a bit hard to intuit at first, but that is more about my time than them.

**What problems is Meltwater solving and how is that benefiting you?**

I use Meltwater to simplify reviewing publications for relevant topics, monitor overlooked company mentions, and create an internal newsletter quickly and easily.

  ### 7. Empowers Real-Time Social Insight Sharing

**Rating:** 4.0/5.0 stars

**Reviewed by:** Theodora M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 13, 2026

**What do you like best about Meltwater?**

I really appreciate Meltwater for their customer-centricity and commitment to product innovation. They're always seeking feedback and turning it into meaningful improvements on their platform. I regularly use Explore+ for deep analysis and tracking trends over time, and Mira helps me get quick insights and explore topics and themes effectively. The initial setup of Meltwater was easy, which was a great relief.

**What do you dislike about Meltwater?**

I think Meltwater could improve with more automated real-time insights and video intelligence.

**What problems is Meltwater solving and how is that benefiting you?**

Meltwater consolidates media monitoring and social intelligence, filling the gap between unknowns and assumptions, and democratises insights. It provides near real-time insights to enhance proactive strategies and uncovers conversations we might miss.

  ### 8. We bought one more tool but it was not to our expectations

**Rating:** 1.0/5.0 stars

**Reviewed by:** Wille W. | CEO &amp; Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 18, 2022

**What do you like best about Meltwater?**

We bought a tool to keep track of social media results. The thing we did not know when we bought the system was that it did not work with Meta

**What do you dislike about Meltwater?**

We felt very dissapointed as most of our social media results are from Metas social tools

**What problems is Meltwater solving and how is that benefiting you?**

Klear solves a couple of problems. The value of the influencer and the reporting is often challenging. Customers have been satisfied with the detailed reports.

  ### 9. All-in-One Social Listening, Management, and Analytics That Drives Action

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.)

**Reviewed Date:** June 08, 2026

**What do you like best about Meltwater?**

Meltwater's biggest strength is having social management, social listening, and analytics all in one place. It helps me monitor industry conversations, track performance, and quickly turn insights into action.

**What do you dislike about Meltwater?**

The platform can feel complex to navigate, and reporting often requires additional manual work to get exactly the insights I need. Some workflows are less intuitive than specialized social media management or analytics tools.

**What problems is Meltwater solving and how is that benefiting you?**

Meltwater helps me manage social media, monitor industry conversations, and track performance in one platform. It saves time, improves visibility into audience engagement, and helps inform content and campaign decisions.

  ### 10. Comprehensive Media Monitoring Made Effortless

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lucas D. | Corporate Communications Coordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 25, 2025

**What do you like best about Meltwater?**

What we value most about Meltwater is its ability to give us a comprehensive, real-time view of our media presence. Their platform allows us to easily track earned media mentions, monitor key conversations through customized keyword searches and social listening, and distribute press releases directly to targeted journalists. The ability to export clear, usable data for campaign, event, and reporting purposes is a major asset for our communications work.

**What do you dislike about Meltwater?**

At this time, we don’t have any significant dislikes. Meltwater meets our needs well, and any minor adjustments we’ve required have been easy to manage within the platform.

**What problems is Meltwater solving and how is that benefiting you?**

Meltwater helps us solve the challenge of staying on top of a fast-moving media landscape. By centralizing our media monitoring, social listening, and journalist outreach in one platform, we can quickly identify mentions of Advocis, track key issues, and understand the conversations shaping our industry. This supports better decision-making, more effective communications, and stronger reporting for our campaigns and events.

  ### 11. Meltwater: Streamlined Analytics and Content Oversight with Some Quirks

**Rating:** 5.0/5.0 stars

**Reviewed by:** Adelaide T. | Chief Digital Officer, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 25, 2025

**What do you like best about Meltwater?**

Meltwater has been an invaluable tool for me and my team. Its monitoring capabilities are top-notch, the way it displays data is clear, visually intuitive, and makes it easy to spot trends quickly. I love how I can dive into the analytics and gain actionable insights that directly inform strategy development. The reporting features are equally impressive, allowing me to generate detailed reports that support decision-making and showcase results to stakeholders.

The publishing platform is another highlight. It streamlines community management in a way that makes both my life and my client’s life easier. My clients can easily review and approve content, and the platform provides detailed performance data for every post, so we can continually optimize our approach. This visibility builds trust and confidence with clients while keeping campaigns on track.

Additionally, the digest report functionality is a game-changer. I can receive condensed, high-value summaries of relevant insights and trends, saving time while staying fully informed. Overall, Meltwater combines powerful monitoring, insightful analytics, and practical publishing tools in one platform. It’s helped me work smarter, make data-driven decisions, and manage content with confidence. I highly recommend it to anyone looking to elevate their media monitoring and community management efforts.

**What do you dislike about Meltwater?**

I’ve been using Meltwater extensively, and there’s a lot to love about the platform. The monitoring features are excellent, data is displayed clearly, making it easy to analyze trends and uncover actionable insights. Their reporting and insight tools are invaluable for strategy development, helping me make informed decisions quickly. I also really appreciate the publishing platform for community management: my clients can review and approve content easily, and the performance data for each post is detailed and helpful. The digest reports are another standout feature, giving me concise summaries that save time while keeping me informed.

That said, there are a few limitations. To get a full 360° view, you often have to navigate multiple sections of the platform, which can be a bit cumbersome. The publishing platform sometimes rejects content due to sizing issues even when the files are correct. Additionally, not all social media platforms are fully tracked, meaning some data must be gathered natively. Alerts can also be inconsistent; for example, I set up one to monitor a crisis, but it ended up sending information about everything except my specific query, which required me to handle it manually.

Overall, Meltwater is a powerful tool that streamlines monitoring, reporting, and content management, but it has some quirks that users should be aware of. Despite these minor drawbacks, I still find it incredibly valuable for analyzing trends, supporting strategy, and managing client content effectively.

**What problems is Meltwater solving and how is that benefiting you?**

Meltwater is solving several key challenges that are central to my work in digital marketing and client content management. First, it consolidates monitoring data from multiple sources, making it easier to analyze trends and track conversations about brands, campaigns, or industry topics. This helps me identify opportunities and insights quickly, allowing for more informed strategy development.

Second, the platform supports content publishing and community management. By providing a space where clients can review and approve posts, and where I can track performance metrics for each piece of content, Meltwater simplifies client communication, ensures accountability, and helps optimize engagement.

Finally, the digest report functionality and reporting tools save significant time while keeping me updated with relevant trends and metrics. Overall, Meltwater allows me to work more efficiently, make data-driven decisions, and deliver measurable value to my clients, even though some manual effort is still required for full coverage and alert accuracy.

  ### 12. Reliable Data Sourcing, Needs Export Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** Taylor S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 06, 2026

**What do you like best about Meltwater?**

I like the data sourcing and in-platform capabilities and services of Meltwater. It's more expansive and reliable than competitor platforms, making it stand out for my needs. They frequently update the platform, which makes analysis and insights easier to obtain from the interface. Additionally, I appreciate Meltwater's better export ability compared to Brandwatch, which adds to its utility.

**What do you dislike about Meltwater?**

Sometimes they limit access to sources and I don’t like that data exports truncate things like long form articles or posts.

**What problems is Meltwater solving and how is that benefiting you?**

I use Meltwater for social intelligence reporting and reliable data sourcing, which aids in client analyses. Its expansive platform and frequent updates enhance analysis and insights, outpacing competitors.

  ### 13. Powerful Tool, Yet Not Intuitive

**Rating:** 3.5/5.0 stars

**Reviewed by:** Sara S.

**Reviewed Date:** February 04, 2026

**What do you like best about Meltwater?**

I'm still getting used to Meltwater, but it feels useful for finding reporters who are writing about different topics. I value the search functions, which help in identifying reporters. The function of emailing reporters is really simple, and I like the way the emails look. It is definitely an improvement over our previous services.

**What do you dislike about Meltwater?**

Meltwater is not as intuitive as other services I've used. I'm still getting used to it and trying to figure out how to best find what I'm looking for. I'm also not really sure how to make the best reports. The initial setup hasn't been that easy. We've had to do a lot of work to build our search functions, and I do not find Meltwater to be intuitive, so I'm constantly having to remember how to do what I need to do.

**What problems is Meltwater solving and how is that benefiting you?**

I use Meltwater for media tracking, identifying reporters, and finding stories. It's useful in finding reporters writing about different topics.

  ### 14. Effective Media Monitoring and Social Listening for Staying on Top of Industry Chatter

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 01, 2026

**What do you like best about Meltwater?**

Our agency has found it to be an effective tool for media monitoring and social listening. It makes it easy for use to track news coverage and stay somewhat on top of industry chatter.

**What do you dislike about Meltwater?**

It's maybe not as intuitive as I would like, especially at the high level where you would expect it to be most intuitive.

**What problems is Meltwater solving and how is that benefiting you?**

Our biggest client produces what can best be described as commodities, so it helps us to pare searches down to a level that are beneficial to us; not a lot of junk in our returns.

  ### 15. Effortless Media Monitoring with Superb Onboarding

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alex H. | Enterprise (> 1000 emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Meltwater?**

I like how easy it is to create searches with Meltwater, making it very user-friendly for comms and non-technical users like me. The ability to create and run our own searches is a huge benefit, considering we previously had to pay another organization for this service. I also found the initial setup to be very easy thanks to the supportive onboarding team.

**What do you dislike about Meltwater?**

I think the UI could be improved, the labeling can be repetitive. More PR friendly UI.

**What problems is Meltwater solving and how is that benefiting you?**

I use Meltwater for media monitoring, helping measure PR coverage. It simplifies creating searches, which saves us costs on external services since we can do it in-house.

  ### 16. User-Friendly, Powerful Reporting with Meltwater

**Rating:** 5.0/5.0 stars

**Reviewed by:** Vanessa R. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Meltwater?**

I use Meltwater for media monitoring and social tasks. Meltwater helps me measure my clients' data and turn them into actionable insights, which streamlines reporting. I like its user-friendliness and appreciate its reporting capabilities and customization. Meltwater's solutions are constantly evolving, which is great, and I'm able to automate processes and create repeatable solutions. The initial setup was easy, and it was very well supported by their team.

**What do you dislike about Meltwater?**

Sometimes bugs impact the reports and I have to start over.

**What problems is Meltwater solving and how is that benefiting you?**

Meltwater helps me measure clients' data, turn them into actionable insights, and streamline reporting. I can automate processes and create solutions that I can repeat easily.

  ### 17. Clear UI and Helpful Support, but Data Restrictions and Reporting Need Work

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 01, 2026

**What do you like best about Meltwater?**

The UI is clear and straightforward, the Account rep (Owen) is great and super helpful, the dashboards improved significantly since the introduction of Unified dashboards, filters and custom categories are great.

**What do you dislike about Meltwater?**

Recent data restrictions and limited exports, the way engagement is measured (some things it includes, other things it doesn't, reporting on the overall impact of the piece tasks more time than it should and often some manual data collection

**What problems is Meltwater solving and how is that benefiting you?**

It is a solid social listening tool, if you have 2 braincells you can get some solid insights from it.

  ### 18. Highly Customizable Meltwater for Smarter Media Tracking

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 08, 2026

**What do you like best about Meltwater?**

The Meltwater tool is highly customizable, making it a good option for any organization looking to track their media footprint and strengthen strategy moving forward.

**What do you dislike about Meltwater?**

Of course, many of their products are add-ons, which inflates the price and makes the platform feel less united.

**What problems is Meltwater solving and how is that benefiting you?**

Meltwater offers an easy way to track KPIs and present them easily. This makes my life much easier and helps leadership visualize our team's work and ROI.

  ### 19. Essential for Positive Community Engagement

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tiffany B. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Meltwater?**

I really like the data in Meltwater. It helps my social team focus on our goal of achieving positive engagement by providing insights into sentiment. I rely heavily on it to keep tabs on what is positive and neutral, and it helps us shift conversations away from negativity. Plus, the initial setup for Meltwater was easy for our team.

**What do you dislike about Meltwater?**

I think Meltwater could be better at listening and pulling information from video platforms.

**What problems is Meltwater solving and how is that benefiting you?**

I use Meltwater for listening and creating solutions within our card collecting community. It helps monitor sentiment and engagement, allowing us to focus on positive interactions and reduce negativity.

  ### 20. Advanced Features with AI Functionality, But Pricey

**Rating:** 4.5/5.0 stars

**Reviewed by:** Carmen C. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 06, 2026

**What do you like best about Meltwater?**

I'm very strongly considering switching to Meltwater because of how far advanced it is, including all the AI functions. I like the potential for doing media monitoring, social listening, and reaching out to social influencers. I think having more real-time access to reporters and social influencers is a key benefit. I also find it appealing that I could reach out directly and pay social influencers directly. Additionally, I believe the initial setup would be easy as I'm already working with a sales rep.

**What do you dislike about Meltwater?**

It's a little pricey

**What problems is Meltwater solving and how is that benefiting you?**

I think Meltwater could give me more real-time access to reporters and social influencers.

  ### 21. Robust AI Features, Limited Customization

**Rating:** 4.0/5.0 stars

**Reviewed by:** jennifer  t. | Enterprise (> 1000 emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Meltwater?**

I love the ability to access so many data sources and cut it in different ways with Meltwater. I like the new AI functionality, which allows for quick quote pulling without having to scroll through the data. The initial setup of Meltwater was simple too.

**What do you dislike about Meltwater?**

The visualizations don't have enough customization, and I struggle with audience profiles only pulling from Twitter. I'm really upset about no longer being able to export Reddit data.

**What problems is Meltwater solving and how is that benefiting you?**

I use Meltwater for social listening and AI analysis, which helps with quick quote pulling without data scrolling. It supports data insights, opportunity discovery, validation, and trend analysis.

  ### 22. All in one for media tracking & analytics

**Rating:** 4.0/5.0 stars

**Reviewed by:** James W. | Communications Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about Meltwater?**

Ability to search & gather articles. Also the ability to have an archive is great and analytics is top tier!

**What do you dislike about Meltwater?**

Not very Intuitive and hard to set up. Also, making changes and using functions beyond what is used daily is hard to get into. Also very pricy

**What problems is Meltwater solving and how is that benefiting you?**

Media montioring for sure, it helps to keep track of media hits and its easy to have the information in one place.

  ### 23. Great for Media Relations, Needs Better Excel Integration

**Rating:** 4.0/5.0 stars

**Reviewed by:** Vanmorais m. | Marketing Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Meltwater?**

I like Meltwater's media database and the data about reach. It helps me a lot in media relations across multiple countries by driving me to the most important media, contacts, and relevant data from my outreaches. It is also handy for doing our reports and managing our brand voice.

**What do you dislike about Meltwater?**

The integration between Excel data and Meltwater is very difficult, and I was not able to use personal contacts to be evaluated.

**What problems is Meltwater solving and how is that benefiting you?**

Meltwater provides valuable media data, reports, and insights into brand value. It helps with media relations across countries by connecting me to important media contacts and relevant outreach data.

  ### 24. Meltwater has proven to be a valuable tool for our student-run PR firm.

**Rating:** 4.0/5.0 stars

**Reviewed by:** BYUPR I. | Student Director of Technology, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 01, 2025

**What do you like best about Meltwater?**

Meltwater is user-friendly and provides in-depth social listening data with minimal effort. The dashboards are sleek, intuitive, and easy to navigate, and our lab has consistently been able to pull actionable insights from the platform. With access to a wide range of sources, from social media to news outlets and blogs, Meltwater makes it easy to monitor and analyze media in real time.

**What do you dislike about Meltwater?**

While Meltwater itself is a strong platform, it can be frustrating when Meta data is incomplete or inaccurate, limiting a full understanding of online conversations around certain topics. Additionally, some AI features, such as sentiment analysis, aren’t always fully reliable, so we caution students not to rely on them exclusively.

**What problems is Meltwater solving and how is that benefiting you?**

Meltwater helps us monitor online conversations in real time, which allows us to better understand audiences and provide recommendations to clients.

  ### 25. User-Friendly Social Listening with Room for Enhancement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Lynsey J. | Digital Content Creator, Enterprise (> 1000 emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Meltwater?**

I like the easy-to-read dashboard in Meltwater and how everything is condensed into a user-friendly experience. I also find it helpful in keeping up with the number of hits and the customer sentiment around my company’s name. The initial setup was easy, with an invitation link that allowed me to access the platform without hassle.

**What do you dislike about Meltwater?**

I wish I could use the GenAI product within the app.

**What problems is Meltwater solving and how is that benefiting you?**

I use Meltwater for social listening, allowing me to track what people and AI say about my brand. Its easy-to-read dashboard and user-friendly experience help me monitor hits and customer sentiment efficiently.

  ### 26. Meltwater Delivers Most of the News We Need for Industry Newsletters

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alan W. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 01, 2026

**What do you like best about Meltwater?**

I get 60% of the news I need to create our industry newsletters from the Meltwater service.

**What do you dislike about Meltwater?**

There are times when the server goes down at what seems like the worst time but that is maybe once a year.

**What problems is Meltwater solving and how is that benefiting you?**

Gathering news is the biggest benefit for me.

  ### 27. Simplifies Social Media Posting, Promising AI Features

**Rating:** 4.0/5.0 stars

**Reviewed by:** Toni F. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Meltwater?**

I like the ease of not having to post on different sites multiple times, thanks to Meltwater's posting features. The ability to get an overview of brand metrics and popularity is valuable to me. I'm also interested in the gen AI features as they look promising. We chose Meltwater over Hootsuite because it offers a broader reach and more capabilities.

**What do you dislike about Meltwater?**

We are having some trouble with getting posts to run after review.

**What problems is Meltwater solving and how is that benefiting you?**

Meltwater lets me post content without having to do it multiple times on different sites and provides a nice overview of brand metrics and popularity.

  ### 28. My company has been using Meltwater for years and it has allowed us to have more impact!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Monique  L. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Meltwater?**

The costumer service is top notch and they are always ahead of the times.

**What do you dislike about Meltwater?**

I wish we could have team access so all could use it

**What problems is Meltwater solving and how is that benefiting you?**

Meltwater  is showing me and my team to be more strategic and learn when and how to pivot. It also allows us to show our tangible impact to the leadership of our organization

  ### 29. One of the better ORM Softwares Out there!!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Nitish K. | Digital Marketing Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** January 25, 2023

**What do you like best about Meltwater?**

Sentimental Analysis, and realtime alerts for any potential snowballing effect of a mention of the brand on social media.

**What do you dislike about Meltwater?**

Ai integration and reporting for C-level stakeholders

**What problems is Meltwater solving and how is that benefiting you?**

Immediate alerts about our brand mentions, & also we do competitor tracking by the same. We are the 1st ones to know industry happenings & that gives us an added advantage.

  ### 30. Effortlessly Enhances Media Monitoring and Releases

**Rating:** 4.5/5.0 stars

**Reviewed by:** Daniel W. | Head of Marketing

**Reviewed Date:** January 12, 2026

**What do you like best about Meltwater?**

I really appreciate how easy Meltwater is to use and the breadth of functionality it offers. It's great that it includes publications in other languages, which is really important for us since we have so many students from diverse backgrounds. Meltwater saves my team and me time, making us more efficient. We can use it for multiple tasks instead of juggling different platforms and paying multiple subscriptions. Knowing about articles written overseas because of the multiple languages supported is very valuable.

**What do you dislike about Meltwater?**

The onboarding process was a little complicated with lots of different emails with different links and sections in them. If there was a centralized hub or platform within Meltwater for onboarding that stepped you through everything, I would have found it easier.

**What problems is Meltwater solving and how is that benefiting you?**

Meltwater streamlines approving and sending press releases, offering professional polish. It helps us stay updated on media mentions and competitor insights. It saves time, enhances efficiency with broad functionality, and supports multiple languages, keeping us informed about international articles.

  ### 31. Powerful AI Insights with a Great UX and Mira is functionally exceptional

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dipin O. | Enterprise (> 1000 emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Meltwater?**

I like the UX design and the fact that you don't have to use boolean for social listening and insights. Mira is one of the most powerful AI connects on the app that is very useful and helpful.

**What do you dislike about Meltwater?**

The processing and dashboarding can be more optimized.

**What problems is Meltwater solving and how is that benefiting you?**

It helps me find KPI's for stakeholders and leadership that matter.

  ### 32. Meltwater Turns Complex Media Data into Actionable Insights

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 03, 2026

**What do you like best about Meltwater?**

What stands out to me about Meltwater is its ability to transform complex media and social data into actionable insights. I like that the company combines technology, AI, and customer focus to help businesses make smarter decisions in real time.

**What do you dislike about Meltwater?**

If I had to pick one thing, it would be the learning curve that can come with such a feature-rich platform. But I see that as a natural challenge of a powerful product rather than a major drawback.

**What problems is Meltwater solving and how is that benefiting you?**

Meltwater helps organizations cut through information overload by transforming media and social data into actionable insights. This benefits me because I believe better decisions come from better information, and I enjoy working with solutions that create measurable business impact.

  ### 33. Director of Communications

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 06, 2026

**What do you like best about Meltwater?**

The comprehensive media monitoring that it provides from new outlets we would not normally be able to access outside The Bahamas. I also like how supportive my rep is and how they encourage me to fully utilize the features that are relevant to me.

**What do you dislike about Meltwater?**

I have no dislikes about Meltwater. I am still learning the Platform, but so far it has been a great investment. I will definitely be using more features since attending the Summit and having the opportunity to have hands-on support.

**What problems is Meltwater solving and how is that benefiting you?**

Meltwater is pulling sentiments and tracking media mentions outside The Bahamas which is something my team would not have been able to accomplish. We are also able to use it's reports and the data it collates to influence strategy and eliminate the manual creation of reports.

  ### 34. User-Friendly with Accurate Insights

**Rating:** 4.5/5.0 stars

**Reviewed by:** Evan G. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 06, 2026

**What do you like best about Meltwater?**

I like how accurate the data is and the AI summaries. Meltwater allows me to present accurate insights based on this data to my clients. It is more user-friendly, the support is great, and the cost is reasonable. The initial setup was very easy, and the support team made it very conducive.

**What do you dislike about Meltwater?**

I wish the data could be collected in larger segments than the 15 month rolling period.

**What problems is Meltwater solving and how is that benefiting you?**

I use Meltwater for social listening to collect accurate data and insights, which helps me generate reports for clients by capturing social mentions.

  ### 35. Great Service and Events, But an Overcomplicated Interface

**Rating:** 3.0/5.0 stars

**Reviewed by:** Rachel A. | Digital Media Lead: Community, Enterprise (> 1000 emp.)

**Reviewed Date:** May 19, 2026

**What do you like best about Meltwater?**

Good service and invites to interesting events in the meltwater ecosystem

**What do you dislike about Meltwater?**

Very complicated interface with lots of different sections that look similar but each do something slightly different. Not simple to us.

**What problems is Meltwater solving and how is that benefiting you?**

Press Monitoring across a wide range of publications and channels. Easy download of broadcast clips.

  ### 36. Intuitive Platform for Effortless Media Monitoring

**Rating:** 5.0/5.0 stars

**Reviewed by:** David C. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 25, 2026

**What do you like best about Meltwater?**

I find Meltwater easy to use and intuitive. I also like the social media dashboard feature, which I've used at different places of employment. One thing that stands out is the simplicity of the initial setup since I was already familiar with the software, I just needed a login. I appreciate having everything in one place, like the media monitoring and database. Overall, I appreciate the features I've used.

**What do you dislike about Meltwater?**

I don't get to use the social media dashboard, but I'm hoping that one day we might be able to.

**What problems is Meltwater solving and how is that benefiting you?**

Meltwater solves the problem of manually finding news for the core reporting and captioning profession, which we need on a weekly basis.

  ### 37. User-Friendly Dashboards and Exportable Reports, but Metrics Need More Transparency

**Rating:** 3.5/5.0 stars

**Reviewed by:** diego c. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Meltwater?**

The Explore & Engage dashboards are user friendly and I like how the reports can be accessible for exporting to other solutions

**What do you dislike about Meltwater?**

I wish there was more transparency on the "Reach" and "Earned Media Value" metrics

**What problems is Meltwater solving and how is that benefiting you?**

Multiplatform view that coincides with my companies insights working with publishers, agencies & brand / advertisers direct.

  ### 38. Incredibly Helpful Meltwater Team That Keeps Us Efficient and Strategic

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amy H. | Intern, Enterprise (> 1000 emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Meltwater?**

The Meltwater team is incredibly helpful. They’re always looking for new ways to support our Communications team and help us stay as efficient and strategic as possible in our day-to-day work.

**What do you dislike about Meltwater?**

The interface can feel a bit tricky at first, but once you get more comfortable with it, it’s great.

**What problems is Meltwater solving and how is that benefiting you?**

Meltwater helps my team with media monitoring. We no longer need to rely n inefficient Google searches. The team helped us create custom searches that arrive as a digest in my inbox every morning. It saves me so much time.

  ### 39. Superior Monitoring & Social Listening That Elevates Brand Decisions

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 05, 2026

**What do you like best about Meltwater?**

The monitor and explore features are far superior to competitors. This really elevates our internal social listening and has allowed our social listening to inform wider brand and business decisions.

Meltwater team are very helpful and enthusiastic. They're communicative and always happy to help resolve issues or business challenges.

The platform useability and appearance are great.

**What do you dislike about Meltwater?**

Publishing could probably use some work. Ability to add in-app music on Meltwater, upload carousels to TikTok and more would really help reduce the need to use in-app features for social platforms

**What problems is Meltwater solving and how is that benefiting you?**

We use it as the main hub for all social media and community management activity, ranging from social listening to community management and content scheduling, as well as trend analysis and more

  ### 40. All-in-One Ecosystem for Real-Time Monitoring, Insights, Outreach, and Reporting

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 06, 2026

**What do you like best about Meltwater?**

Lots of tools within one ecosystem: you can monitor in real time, pull insights, reach out to press, build reporting, etc. without ever leaving the platform.

**What do you dislike about Meltwater?**

Exports to csv, wish it was google suite integrated. Also connections to social platforms aren't ideal: it's great pulling in reddit, YouTube, and X but Instagram and Facebook connections aren't as strong.

**What problems is Meltwater solving and how is that benefiting you?**

Gives us real time insights into what's being said about our brands as an agency. Can look up branded keywords and general conversations to get in early or provide holistic overviews.

  ### 41. Powerful Tools for Granular Insights and Detailed Reporting

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kendyl M. | Assistant Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Meltwater?**

All of the useful tools and parameters that help my business pull more detailed insights and granular reports.

**What do you dislike about Meltwater?**

The Klear influencer platform doesn’t often yield many results and outreach to influencers via the platform rarely, if ever, gets responses.

**What problems is Meltwater solving and how is that benefiting you?**

It helps us find influencers who are an ideal fit for our brand and provides insights into their platform, making it easier to confirm that their audience, identity, tone, language, and overall style align with ours. This gives us more confidence going into collaborations and supports more effective partnerships.

  ### 42. Effective Sentiment Tracking with Improved UI

**Rating:** 4.0/5.0 stars

**Reviewed by:** Heather M. | Enterprise (> 1000 emp.)

**Reviewed Date:** May 04, 2026

**What do you like best about Meltwater?**

I like how Meltwater helps me succeed in my role by monitoring 24/7 brand mentions across channels and alerting my team. The interface has greatly improved over the last year.

**What do you dislike about Meltwater?**

The interface has greatly improved over the last year, but it does require some training to make it effective. Initially, it was quite a heavy lift to set up, although it has gotten a lot better over time.

**What problems is Meltwater solving and how is that benefiting you?**

I use Meltwater for sentiment tracking across channels. It helps my team by monitoring 24/7 brand mentions and alerting us.

  ### 43. Great Media Resources, but Reporting and Broadcast Need Improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Adrianne O. | PR &amp; Research Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 14, 2025

**What do you like best about Meltwater?**

I have been using Meltwater for over a decade. Throughout the years, I have considered trying other media monitoring platforms, but each time I explore a new product, it simply does not measure up in terms of results. Meltwater offers the most robust and comprehensive selection of media sources. I also value how straightforward it is to conduct searches and keep track of my clips. The platform is continually introducing new features, and the team is always extremely helpful when it comes to training on these updates. Whenever I have needed extra support, they have been quick to arrange a call and provide assistance.

**What do you dislike about Meltwater?**

The reporting and broadcast funtions could be more user friendly.

**What problems is Meltwater solving and how is that benefiting you?**

Given the number of clients we manage, manually tracking our clips would be impossible. We initially turned to Meltwater after one of our campaigns went viral, and now, a decade later, they remain a dependable tool for monitoring all the coverage we secure for our clients.

  ### 44. Easy, Intuitive Meltwater with Great Mira AI and Flexible Reporting

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Meltwater?**

I love how easy and intuitive Meltwater is. The Mira AI feature is great. I also like the many types of report widgets and how they're grouped by function, and that there's a search bar so I can easily find my favorite metrics and learn about new ones.

**What do you dislike about Meltwater?**

As much as I like Mira AI, it's sometimes glitchy and slow. That's probably the price of cutting edge technology, but I wish the experience was more consistent.

**What problems is Meltwater solving and how is that benefiting you?**

I need to monitor media and identifying new media/influencer targets.

  ### 45. So many features - so much to explore

**Rating:** 3.0/5.0 stars

**Reviewed by:** Sophie A. | Enterprise (> 1000 emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Meltwater?**

The speed of which Meltwater is able to pull data for my team to use to our advantage saves us a lot of time. Using Klear for influencer identification has been extremely valuable for us as we build creator campaigns.

**What do you dislike about Meltwater?**

I feel like without proper brand-provided onboarding, it's hard to get a deep understanding of how to best leverage the different layers of data and use cases for Meltwater. I often feel like I am always discovering new features - often by accident.

**What problems is Meltwater solving and how is that benefiting you?**

Influencer identification

  ### 46. Sophisticated Tools, Seamless Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Fabiana C. | Digital Strategist, Community Engagement, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Meltwater?**

I like that Meltwater offers a sophisticated range of tools that are visually appealing and easy to navigate. The report generator, with its filtered options, makes it easy to generate multiple versions of the same information. The initial setup was seamless, and it was easy for my team to create their accounts.

**What do you dislike about Meltwater?**

N/A

**What problems is Meltwater solving and how is that benefiting you?**

I use Meltwater for influencer management, report development, and social media metrics. It helps create intuitive reports for my team and clients and easily generates multiple versions of information with filtered options.

  ### 47. Effective Press Release Tool with Extensive Media Reach

**Rating:** 5.0/5.0 stars

**Reviewed by:** Donna V. | Deputy Digital Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 17, 2026

**What do you like best about Meltwater?**

I like that Meltwater has extensive lists filled with a wide variety of media journalists and media sources that we can reach out to. This helps us get more coverage for our press releases. I also appreciate that we have the freedom to create our own lists, benefitting from the large database available. Plus, the initial setup was very easy, making the transition smooth.

**What do you dislike about Meltwater?**

It's very rare, but once in a while, I'll have a situation where I can't find a city on the map and there's no journalist available in that area.

**What problems is Meltwater solving and how is that benefiting you?**

Meltwater reaches a vast number of media outlets, giving us better coverage on our press releases.

  ### 48. Great tool and great team

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.)

**Reviewed Date:** October 29, 2024

**What do you like best about Meltwater?**

Very large database and broad data coverage

**What do you dislike about Meltwater?**

platform navigation could be improved and the account team could care more

**What problems is Meltwater solving and how is that benefiting you?**

It helps us collecting posts and articles around our brand and our products. Gives us direct feedbacl. It helps us getting insights into upcoming conversations or ciritcs.

  ### 49. Robust Media Monitoring and Insights That Help Small Teams Punch Above Their Weight

**Rating:** 5.0/5.0 stars

**Reviewed by:** Madison C. | Enterprise (> 1000 emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Meltwater?**

Meltwater's tools and capabilities, combined with the human support, allow our small comms team to punch above our weight class. The insights and media monitoring are robust and the tool is user friendly.

**What do you dislike about Meltwater?**

Meltwater offers a lot of different add-ons, and at times it can be challenging to figure out which ones we actually need.

**What problems is Meltwater solving and how is that benefiting you?**

Meltwater is helping us keep our finger on the pulse of when and where our company appears across the media landscape and delivers it to my inbox twice Dailey.

  ### 50. Effortless Media Monitoring, Highly Recommend

**Rating:** 5.0/5.0 stars

**Reviewed by:** stephanie r. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 06, 2026

**What do you like best about Meltwater?**

I find Meltwater really easy to use for monitoring our members and federal updates. It helps me stay informed about what our members are doing across the U.S. and share information with reporters effectively. The initial setup of Meltwater was easy too.

**What do you dislike about Meltwater?**

I'm not sure - maybe incorporate broadcast monitoring into the standard package.

**What problems is Meltwater solving and how is that benefiting you?**

Meltwater helps me monitor our members across the U.S. and share information with reporters, making it easy to stay informed about what our members are doing and federal updates.


## Meltwater Discussions
  - [Describe a time when using Klear for an influencer campaign. What were the results?](https://www.g2.com/discussions/describe-a-time-when-using-klear-for-an-influencer-campaign-what-were-the-results) - 1 comment, 2 upvotes
  - [Meltwater vs CisionOne for a PR team that needs solid media monitoring and reporting without a complex setup or a per-outlet pricing model that makes costs unpredictable?](https://www.g2.com/discussions/meltwater-vs-cisionone-for-a-pr-team-that-needs-solid-media-monitoring-and-reporting-without-a-complex-setup-or-a-per-outlet-pricing-model-that-makes-costs-unpredictable) - 1 comment, 1 upvote
  - [How many influencers are on Klear?](https://www.g2.com/discussions/how-many-influencers-are-on-klear) - 1 comment, 1 upvote
  - [How soon will sysomos and meltwater fully be integrated?](https://www.g2.com/discussions/how-soon-will-sysomos-and-meltwater-fully-be-integrated) - 2 comments, 1 upvote
  - [How do I make Meltwater work for our organization?](https://www.g2.com/discussions/how-do-i-make-meltwater-work-for-our-organization) - 3 comments, 1 upvote

- [View Meltwater pricing details and edition comparison](https://www.g2.com/products/meltwater/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-25+11%3A24%3A34+-0500&secure%5Bsession_id%5D=719539c9-587d-4139-ab18-07a111d452b5&secure%5Btoken%5D=58a5d8fb4fd36d52cc8dc3188996534f382de34e378694a8a6b2824d57b2d27c&format=llm_user)
## Meltwater Integrations
  - [Audiense](https://www.g2.com/products/audiense/reviews)
  - [ChatGPT](https://www.g2.com/products/chatgpt/reviews)
  - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews)
  - [Klear](https://www.g2.com/products/klear-klear/reviews)
  - [KLEAR](https://www.g2.com/products/kizeo-klear/reviews)
  - [LinkedIn Groups](https://www.g2.com/products/linkedin-groups/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [PMG Platform](https://www.g2.com/products/pmg-platform/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews)
  - [X (Twitter)](https://www.g2.com/products/x-twitter/reviews)

## Meltwater Features
**Social Analytics**
- Competitor Analysis
- Follower Analysis
- Post Performance
- Paid Campaign Tracking
- Hashtag Analytics
- Sentiment Analysis

**Content & Collaboration**
- Content Calendar
- Content Library
- Shared Inbox
- Approval Workflows
- Users and Permissions
- Content Creation

**Media Channels**
- Broadcast Media
- Print Media
- Online Media

**Audiences**
- Audience Insights
- Influencer Identification
- Buyer Personas
- Segmentation

**Monitoring & Listening**
- Social Measurement
- Influencer Identification
- Brand Monitoring
- Keyword Tracking
- Trend Analysis
- Competitor Analysis

**Influencer Marketing**
- Influencer Recruitment
- Influencer Scoring
- Audience Analysis
- Influencer Segmentation
- Influencer Collaboration
- User-Generated Content (UGC) Management
- Content Approval
- Campaign Analytics
- Reporting and Dashboards
- Data Importing and Exporting Tools
- Influencer Compensation
- Social Commerce
- E-Commerce Integration

**Generative AI**
- AI Text Generation
- AI Text Summarization

**AI Visibility & Tracking**
- AI Mention Tracking
- AI Search Ranking Insights

**Agentic AI - Social Media Listening Tools**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning

**Social Management**
- Social Analytics
- Social Publishing
- Campaign Optimization
- Social Engagement
- Social Ads
- Campaign Planning
- Hashtag Capabilites

**Reports & Dashboards**
- Report Customizability
- Report Exporting
- Scalability

**Database**
- Media Database
- Contact/Campaign Management
- Newsroom

**Geographic Coverage**
- Local Media
- National Media
- International Media

**Data Analysis**
- Network Analysis
- Dashboards
- Visualizations
- Advanced Filtering

**Data Management & Analysis**
- Sentiment Analysis
- Social Reporting
- Alerts and Notifications
- Advanced Data Filtering

**Sentiment & Brand Analysis**
- AI Sentiment Monitoring
- AI Hallucination Detection

**Agentic AI - Influencer Marketing Platforms**
- Cross-system Integration
- Proactive Assistance

**Outreach**
- Media Distribution
- PR Planner
- Social Media Services

**Reporting**
- Keyword Targeting
- Custom Feeds and Alerts
- Custom Reports
- Dashboards

**Administration**
- Data Exporting

**Competitive Benchmarking**
- Industry AI Sentiment Benchmarking
- Competitor AI Presence Comparison

**Agentic AI - Media Monitoring**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction

**Agentic AI - Social Media Management**
- Autonomous Task Execution
- Multi-step Planning
- Decision Making

**Reporting**
- Monitoring
- Response Desk
- Impact Measurement

**Generative AI**
- AI Text Generation
- AI Text Summarization

**AI Content Optimization**
- AI-Driven Content Recommendations

**Agentic AI - Media and Influencer Targeting**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**User Rights/Roles**
- Version Control
- Team Collaboration

**Reporting & Alerts**
- AI Visibility Reporting

## Top Meltwater Alternatives
  - [Semrush](https://www.g2.com/products/semrush/reviews) - 4.4/5.0 (3,916 reviews)
  - [CisionOne](https://www.g2.com/products/cisionone/reviews) - 3.9/5.0 (1,322 reviews)
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