Melio Reviews & Product Details

Nothing they are terrible and care nothing about the customer Review collected by and hosted on G2.com.

This is one of the worst payment platforms ever. The customer service/support is horrible and don't expect them to explain things to you or have an actual human to speak with to resolves issues. I have a legitimate business and they were asking me for documents that do not apply I have everything needed from the state and it's to prove I have a business and they still froze my payments and shut down my account and you can never get a real person on the phone except their outsourced customer service number who can't do anything to help you. I really wanted to like this platform but the more they let robots take over the horrible they get. I own an accounting firm and I thought this would also be a good solution for a lot of my clients with AR and AP needs, but I was sadly mistaken and one of the clients actually had a huge issue with company as well. Review collected by and hosted on G2.com.

I do not like Melio at all. I Have nothing good to say. Review collected by and hosted on G2.com.

I began using Melio approximately two months ago. During this period, the company processed four ACH payments on my behalf. However, three of those payments failed to reach my account and remain unaccounted for.

Despite multiple inquiries, Melio representatives have not provided any clear explanation or resolution. I have repeatedly been told that the matter is “under review,” yet no substantive updates have been given. Melio has not clarified whether the funds were deposited into an incorrect account, when or if the missing funds will be recovered, or whether there has been any security breach involving my account.

The company’s lack of transparency, accountability, and effective communication has been extremely concerning. Efforts to obtain assistance through their customer support have been unproductive, as I am consistently redirected to online chat agents—with each interaction beginning anew and no meaningful progress made. Requests for a direct phone discussion have also been declined.

Based on my experience over the past two weeks, it has become evident that Melio’s handling of this issue has been deeply unsatisfactory. I strongly urge any current or prospective users to exercise caution when considering using their services until these systemic issues are addressed. Review collected by and hosted on G2.com.

Very user-friendly, and the customer service is unmatched! The integration between Melio and Quickbooks Online is seamless and saves us time and money. Review collected by and hosted on G2.com.

The only downsides are that since Melio is still relatively new, there are features such as integrating with Quickbooks Desktop that is not supported yet. Review collected by and hosted on G2.com.

I use it primarily for account receivable. It offers competitive rates. Is easy to use. I use it several times a week to process invoice. I haven't used customer support in a while. Review collected by and hosted on G2.com.

Some clients have issues using it because of the need to verify the bank accounts. Review collected by and hosted on G2.com.

Melio is easy to use and integrates seamlessly with QBO so that I can streamline my workflow for my clients. Vendors are able to choose how they receive their payments, and we can choose to pay with a credit card (even if the vendor doesn't accept credit cards!). It's cost-effective with fantastic customer support. If we ever have a problem with USPS delivering a paper check, we contact support and request to void and reissue the check - easy-peasy. I use Melio every day for all of my bill pay clients and I'm very happy with it. Review collected by and hosted on G2.com.

Because Melio allows vendors to choose to receive a paper check, we sometimes have problems with USPS. Review collected by and hosted on G2.com.

I really love this service. It has allowed my small business to collect small invoices from my clients without exorbitant fees and untimely delays. I highly recommend it, and will continue using Melio for the foreseeable future.

It is so easy to create an invoice - it looks professional and my clients are comfortable with the security features to input their banking information. Review collected by and hosted on G2.com.

It would be great if clients had the option to pay from a personal account, instead of only from a business account. Review collected by and hosted on G2.com.

Melio enables our clients to pay their invoices when they want to and how they want to. Quite a few times, we've had clients running low on capital who expressed the need to pay with a credit card. With Melio, it's as simple as sending our client a link to pay and they can go ahead and take care of their balance with a credit/debit card or securely link their bank account to pay by direct deposit. Additionally, Melio stays in sync with the invoices we have in QuickBooks Online, so we don't have to manually create anything in Melio; just copy and paste the link to them and that's all they need. We receive their payment within a few days, for free! Review collected by and hosted on G2.com.

It takes a few days to receive payment from our clients once they've sent their payment through Melio (3-4 days not including weekends). We do have the option to receive payment sooner, for a fee; this is less than ideal but it's an option. Review collected by and hosted on G2.com.

What I like best about Melio is how simple and seamless it makes handling payments. The platform saves me time, keeps everything organized in one place, and allows me to pay vendors quickly without the usual hassles. I especially appreciate the user-friendly design—it feels effortless to manage my business finances. Review collected by and hosted on G2.com.

There really isn’t much to dislike about Melio. If anything, I’d say I’d love to see even more features added over time, since the core platform already works so well. Overall, it’s been a smooth and reliable experience. Review collected by and hosted on G2.com.

Melio makes sending ACH payments incredibly simple and quick. Setting up an account takes just a minute, and connecting a bank account is straightforward. I really like that I can pay vendors or contractors directly from my bank without needing their bank info—Melio handles it all securely. The scheduling feature is also super helpful for recurring payments. Review collected by and hosted on G2.com.

The free plan only includes a limited number of free ACH transfers each month, and after that, there’s a small fee per transaction. It’s not a dealbreaker, but something to be aware of if you have a high volume of payments. Also, while the dashboard is powerful, it can feel a little busy at first if you’re new to these kinds of tools. Review collected by and hosted on G2.com.

Melio makes paying vendors and suppliers really simple. I like that I can pay by credit card even if the vendor only accepts bank transfers, which helps with cash flow. The interface is clean and easy to use, and it saves me time compared to traditional payment methods. Review collected by and hosted on G2.com.

Sometimes payments take a bit longer to process than I’d like, especially bank transfers. Also, while the core features are great, it would be helpful to have more advanced reporting and integrations with other tools. Review collected by and hosted on G2.com.