Megaport Reviews & Product Details

The flexibility of the platform stands out most — Megaport offers a wide range of services that accommodate diverse architectural needs, with the ability to scale bandwidth up or down on demand. Additionally, services are fully configurable through Terraform, enabling consistent, repeatable deployments with minimal manual effort.

The support from Megaport has been fantastic. The account team meets with me regularly for ongoing guidance, a dedicated architect helps align decisions with our business strategy, and their developers have been collaborative in enabling new features on the Terraform provider when needed. Review collected by and hosted on G2.com.

One ongoing challenge is that the staging portal doesn't always reflect the same configurable services as production — for example, red/blue diversity services may be limited to a single diversity option at a given location. Since Terraform code is developed and tested in lower-tier environments like staging, the inability to fully validate configurations before a production rollout is a meaningful gap in the deployment workflow. Review collected by and hosted on G2.com.

I really appreciate the service flexibility that Megaport offers, as well as its comprehensive dashboard. This flexibility allows me to effectively manage everything from checking on services to making changes, placing orders, raising tickets, and even engaging in live chats—all from one place. The dashboard is essentially a one-stop solution for managing various aspects of the service, which significantly enhances the convenience of interacting with Megaport. Review collected by and hosted on G2.com.

This is a good and a bad thing, but my interactions with a human account manager are limited and generally only occur when there's a problem, but as a result I sometimes miss when new features are available too. Review collected by and hosted on G2.com.

Everyone I've worked with in Megaport, from our Account Manager, Customer Success Manager, and Megaport's support staff have been very responsive and easy to work with. They listen to our needs and provide solutions that make sense for us. They are present in quite a lot of locations which makes building connectivity much simpler. Reliability is also great. Review collected by and hosted on G2.com.

I've hit a few capacity issues I wish I could've caught using the portal or API. However support has been great in digging into those. Review collected by and hosted on G2.com.

Megaport stands out for several key reasons.

First, its on-demand speed is impressive—connections (VXCs) can be set up within minutes through an easy-to-use portal or API, rather than waiting months. The platform also offers private, secure, and direct access to all major cloud providers, including AWS, Azure, and Google Cloud, as well as a vast global ecosystem. Additionally, Megaport is highly elastic and flexible, allowing you to adjust bandwidth instantly and pay only for what you use, so you’re not locked into long-term, fixed contracts. Review collected by and hosted on G2.com.

The pricing quote is but high but manageable Review collected by and hosted on G2.com.

I love Megaport for its impressive uptime and zero complexity, which ensures that I have a reliable service for my business needs. The ease of implementation is another aspect I truly appreciate because it was incredibly quick, taking only a couple of minutes to set up. This seamless integration is crucial when switching from another service provider due to cost and complexity concerns. Megaport's ability to provide a dependable on-premise connectivity from Azure further enhances its value for me and my use case. I find the service's reliability essential, making it necessary for our business operations. Review collected by and hosted on G2.com.

I find the addition of another physical device in our colocation facility to be challenging. Additionally, there seems to be an issue with achieving Layer 1 redundancy at our data center. Review collected by and hosted on G2.com.

Absolutely outstanding reliability, an excellent management portal, and a solid set of features make this product stand out. Review collected by and hosted on G2.com.

Up to now, I haven't encountered any drawbacks, so I have nothing to complain about. Review collected by and hosted on G2.com.

I like how easy and intuitive it is to navigate their portals and order services. Our initial setup was smooth. I was impressed by how quickly the service came up after placing the order, with most connections being active in under an hour. Pricing was also very reasonable for virtual services. Review collected by and hosted on G2.com.

The map view is a little annoying to navigate, but honestly its more just for show than functionality. So far I don't have any issues that I can say I dislike about Megaport. Review collected by and hosted on G2.com.

What caught my attention the most was the ease of use and deployment, as well as the overall simplicity of the solution. Another positive point is the location of the data centers, which contributes to a better experience. Besides the quality of the service and features. Review collected by and hosted on G2.com.

I really don't see any critical points. The only aspect that could be improved is the delay time in updating the dashboard when any modification is made via API or even through the web. Review collected by and hosted on G2.com.

Reliability, we've been a consumer of Megaports services for over 5 years from our initial on premise to public cloud migration and now as our provider for site connectivity and inter cloud connectivity. Megaport has constantly performed and been a provider that we can rely upon. Their pre sales, account management and implementation support have been excellent at every stage of our journey. Review collected by and hosted on G2.com.

Not much, Megaport has consistently performed and delivered for us. Review collected by and hosted on G2.com.

Direct access that simplifies the provisioning of public cloud to physical infrastructure without the need for specialist equipment and resources, backed by super helpful, highly skilled solutions architects and support teams Review collected by and hosted on G2.com.

No ability to have short term trial provisioning means troubleshooting sometimes means signing up for a month minimum billing just to test something, which can add up. a 1-2 day trial window would make a big difference Review collected by and hosted on G2.com.