Megaport Reviews & Product Details

I really appreciate the service flexibility that Megaport offers, as well as its comprehensive dashboard. This flexibility allows me to effectively manage everything from checking on services to making changes, placing orders, raising tickets, and even engaging in live chats—all from one place. The dashboard is essentially a one-stop solution for managing various aspects of the service, which significantly enhances the convenience of interacting with Megaport. Review collected by and hosted on G2.com.

This is a good and a bad thing, but my interactions with a human account manager are limited and generally only occur when there's a problem, but as a result I sometimes miss when new features are available too. Review collected by and hosted on G2.com.

Everyone I've worked with in Megaport, from our Account Manager, Customer Success Manager, and Megaport's support staff have been very responsive and easy to work with. They listen to our needs and provide solutions that make sense for us. They are present in quite a lot of locations which makes building connectivity much simpler. Reliability is also great. Review collected by and hosted on G2.com.

I've hit a few capacity issues I wish I could've caught using the portal or API. However support has been great in digging into those. Review collected by and hosted on G2.com.

Megaport stands out for several key reasons.

First, its on-demand speed is impressive—connections (VXCs) can be set up within minutes through an easy-to-use portal or API, rather than waiting months. The platform also offers private, secure, and direct access to all major cloud providers, including AWS, Azure, and Google Cloud, as well as a vast global ecosystem. Additionally, Megaport is highly elastic and flexible, allowing you to adjust bandwidth instantly and pay only for what you use, so you’re not locked into long-term, fixed contracts. Review collected by and hosted on G2.com.

The pricing quote is but high but manageable Review collected by and hosted on G2.com.

I love Megaport for its impressive uptime and zero complexity, which ensures that I have a reliable service for my business needs. The ease of implementation is another aspect I truly appreciate because it was incredibly quick, taking only a couple of minutes to set up. This seamless integration is crucial when switching from another service provider due to cost and complexity concerns. Megaport's ability to provide a dependable on-premise connectivity from Azure further enhances its value for me and my use case. I find the service's reliability essential, making it necessary for our business operations. Review collected by and hosted on G2.com.

I find the addition of another physical device in our colocation facility to be challenging. Additionally, there seems to be an issue with achieving Layer 1 redundancy at our data center. Review collected by and hosted on G2.com.

Absolutely outstanding reliability, an excellent management portal, and a solid set of features make this product stand out. Review collected by and hosted on G2.com.

Up to now, I haven't encountered any drawbacks, so I have nothing to complain about. Review collected by and hosted on G2.com.

What caught my attention the most was the ease of use and deployment, as well as the overall simplicity of the solution. Another positive point is the location of the data centers, which contributes to a better experience. Besides the quality of the service and features. Review collected by and hosted on G2.com.

I really don't see any critical points. The only aspect that could be improved is the delay time in updating the dashboard when any modification is made via API or even through the web. Review collected by and hosted on G2.com.

Reliability, we've been a consumer of Megaports services for over 5 years from our initial on premise to public cloud migration and now as our provider for site connectivity and inter cloud connectivity. Megaport has constantly performed and been a provider that we can rely upon. Their pre sales, account management and implementation support have been excellent at every stage of our journey. Review collected by and hosted on G2.com.

Not much, Megaport has consistently performed and delivered for us. Review collected by and hosted on G2.com.

Direct access that simplifies the provisioning of public cloud to physical infrastructure without the need for specialist equipment and resources, backed by super helpful, highly skilled solutions architects and support teams Review collected by and hosted on G2.com.

No ability to have short term trial provisioning means troubleshooting sometimes means signing up for a month minimum billing just to test something, which can add up. a 1-2 day trial window would make a big difference Review collected by and hosted on G2.com.

When considering solutions for site interconnect and third-party cloud interconnect, Megaport stands out for its fast and straightforward deployment process. We can instantly order new services or make changes to existing ones, such as adjusting speed or bandwidth, or even deleting services ourselves. Whenever we need to set up a new link or port, we simply place an order through the portal, and within about 15 minutes, it’s ready for use. Another advantage is the real-time customer support—Megaport provides access to agents who assist immediately, so there’s no long wait to resolve any issues. There is various connection type for you to choose as well which increasing your options to provide services to our customer. Review collected by and hosted on G2.com.

You will need to request for 100G port if need. It's not provide on the portal by default. Review collected by and hosted on G2.com.

I am incredibly impressed with Megaport's fast activation time and its overall service reliability. When we added an additional carrier using the Megaport service, I was thrilled at how quickly and smoothly everything was set up. The ease of use of the Megaport portal is remarkable—it's the simplest and most intuitive system I've ever used. I appreciate how quickly we can connect to new parties using the network, often within minutes, as long as they are already physically connected to the Megaport network. It's very straightforward and easy to navigate, especially when compared to other Ethernet carriers we deal with. The initial setup of Megaport was seamless, a perfect 10 out of 10 experience, and I would highly recommend it to others. Review collected by and hosted on G2.com.

I find the need for the portal's usage graphs to be updated live in real-time. It would enhance my ability to monitor network activity more effectively. Review collected by and hosted on G2.com.