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Denise K.

Mid-Market (51-1000 emp.)

6/6/2023

"Medius helped us a lot to make automation possible"

5/5

What do you like best about Medius?

It is possible to integrate Medius very fast. And the AI is helping in the capture/verify step to recognize invoices quickly. The program is fast and has a fantastic support team when you experience problems. Review collected by and hosted on G2.com.

What do you dislike about Medius?

They do not support prepayment invoices. I've understand that they are working on this so that would make Medius even better for us! Review collected by and hosted on G2.com.

Response from Alice Aquilino of Medius

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Hi Denise - Approvals can certainly slow down the process... and cause a ripple effect of problems! We're glad to know Medius is helping to streamline what is often a bottleneck. Thanks so much for sharing your thoughts.

NR

Nicole R.

Mid-Market (51-1000 emp.)

6/6/2023

"Medius User and Admin"

5/5

What do you like best about Medius?

The ease of use from end to end. Everything is straightforward to understand and review. Training someone new whether it be a user or approver takes minimal time. Review collected by and hosted on G2.com.

What do you dislike about Medius?

kowing what all of the different categories mean in administration so you can customize business rules. There are a lot of options out there and sometimes can be overwhelming Review collected by and hosted on G2.com.

Response from Alice Aquilino of Medius

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Hi Nicole - Onboarding new employees can be time consuming and we're glad to know that Medius requires minimal training when turnover occurs. Using Medius for recurring charges will be another big time saver! Thanks for your post.

AW

Verified User in Wholesale

Mid-Market (51-1000 emp.)

3/30/2021

"Medius Review"

4.5/5

What do you like best about Medius?

Smooth interface that is user friendly and easy for all members of the organization to navigate. Review collected by and hosted on G2.com.

What do you dislike about Medius?

Reporting continues to be improved upon but has become easier to navigate in the past year. Review collected by and hosted on G2.com.

Recommendations to others considering Medius:

Medius has been a great partner in finding efficiencies within our AP department and processes. I used to work for a company that did all AP approvals via paper/stamps/signatures and it was a nightmare trying to gather approvals and find documents when requested. Coming to a company that uses Medius has been blessing. Medius takes all the worries of a papered AP environment and crunches it into an easy to use digital program. They continuously reach out to perform an analysis of things that may be causing issues or could be done more efficiently. Their software also continues to add additional features such as payment processing and improved reporting. I would highly recommend Medius to any companies looking to streamline and digitize their AP functions. We have been very happy with our experience with Medius and look forward to how they can assist us in streamlining and building out other areas related to AP as well. Review collected by and hosted on G2.com.

What problems is Medius solving and how is that benefiting you?

Increased automation of AP invoice processing. Less time processing invoices and providing suppliers with quicker payments. Review collected by and hosted on G2.com.

Response from Tanja Kannisto of Medius

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Thank you so much for taking the time to write a review on Medius. Glad to see that you've been able to reduce the time it takes to process your invoices, speed up supplier payments and increased the overall automation of your AP process.

AR

Verified User in Retail

Small-Business (50 or fewer emp.)

6/20/2023

"Very Helpful AP Tool"

4.5/5

What do you like best about Medius?

Medius has cut down our AP processing time by at least 50% if not more. We went from a completely manual process in which was lost many invoices and lots of time processing. I was able to move on to other tasks instead. Review collected by and hosted on G2.com.

What do you dislike about Medius?

Sometimes, the goods receipts don't automatically push to Medius, so I have to either invalidate and refresh it or send a support ticket in. Review collected by and hosted on G2.com.

Response from Alice Aquilino of Medius

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Searching for lost invoices is not only time-consuming, but so, so frustrating! Cutting processing time by 50% is huge! Congrats to you and your team - glad Medius could help generate these spectacular results.

UM

Verified User in Manufacturing

Enterprise (> 1000 emp.)

8/7/2023

"Simply & straight forward"

4.5/5

What do you like best about Medius?

I like that Medius is simple and user freindly. It has a modern look and easy for users to navigate Review collected by and hosted on G2.com.

What do you dislike about Medius?

I wish the administration side of Medius was more straightforward and it was easier to customize certain features. Review collected by and hosted on G2.com.

Response from Alice Aquilino of Medius

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Thank you for your comments. Our product team would be very interested to know more about the features you'd like to customize. Be sure to reach out to your Account Manager to share your thoughts and suggestions.

AR

Verified User in Retail

Mid-Market (51-1000 emp.)

1/26/2023

"Well rounded tool"

4.5/5

What do you like best about Medius?

Continuous upgrades with detailed release notes based on user feedback. Implementation support was very thorough and ongoing. They worked through our business requirements and allowed us to use functions like 'Document Approval' in a way that suits our business without having to make any customizations. Being a mobile-first solution has significantly increased response time by non-finance users. Review collected by and hosted on G2.com.

What do you dislike about Medius?

Some setup can be a bit hidden which makes it difficult to figure out without support. System becomes slower when the document size exceeds several pages. Document approval workflow not yet available on mobile. Review collected by and hosted on G2.com.

Response from Alice Aquilino of Medius

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The ability to process approvals via mobile is a huge PLUS - - to be sure! Glad you're benefitting from the features that make Medius a stand-out in the marketplace.

Thank you for taking the time to share your thoughts.

UB

Verified User in Building Materials

Mid-Market (51-1000 emp.)

6/28/2023

"Splendid AP program"

5/5

What do you like best about Medius?

Good in handling Order based invoices. Easy to use.

Good to find posted invoices. Easy to log in. Review collected by and hosted on G2.com.

What do you dislike about Medius?

I can't find anyting to dislike about Medius. Review collected by and hosted on G2.com.

Response from Alice Aquilino of Medius

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Hello - If you've eliminated paper invoices, then you've probably eliminated manual processes and created more time for value-add projects. That's great to hear! Thank you for sharing.

FP

Faith P.

Data & Process Manager

Enterprise (> 1000 emp.)

10/21/2022

"A lot of potential but several shortfalls"

3.5/5

What do you like best about Medius?

The reporting function is brilliant and very intuitive. The UI is visually pleasing and also intuitive. Labels, commenting and review functionality are useful. Approval routes are reliable and ability to apply 4-eyes threshold is particularly helpful. Review collected by and hosted on G2.com.

What do you dislike about Medius?

Downwards delegations do not work as expected. Security assignment is manual and not role based. Certain config items are not centralised, eg toggling escalations on and off. Inability to block the workflow at custom points, eg blocking anything from ever ending up in Authorise Deviations which isn't relevant to our business. Review collected by and hosted on G2.com.

Response from Alice Aquilino of Medius

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Hi Faith - thank you so much for your review. We're always pleased to know that our customers are benefitting from Medius' analytics, approval routing and automation. Our product team reviews all suggestions for improvement, and we appreciate your taking the time to share your thoughts. As a reminder, don't hesitate to reach out to your Account Manager to further discuss any concerns.

UR

Verified User in Research

Mid-Market (51-1000 emp.)

10/14/2022

"Has a lot of potential but room for improvement"

3/5

What do you like best about Medius?

- Capture (AI learning our invoices, being able to rubber band information on the invoice, even on scanned in paper invoices)

- Customisation (eg making fields editable or locked at Post Control)

- Reporting (wide range of reports available to build and customise for our needs)

- Ability to move invoices through the workflow as well as backwards

- Ability to tag labels to invoices and pull these into reports as well as latest comments Review collected by and hosted on G2.com.

What do you dislike about Medius?

- Different versions of the same supplier in our different legal entities

- Buggy system and final integration errors are not always straightforward to diagnose

- Messy dashboard to search for and view invoices under one supplier (many version of invalidated documents make the system messy)

- Audit trail for invoices that are deleted from capture cannot be traced

- Analyse and Approve Deviation queues which don't meet the needs of our business

- Lack of direct Medius support and guides or forums

- Labelling system could be improved (inability to mass remove redundant labels) Review collected by and hosted on G2.com.

What problems is Medius solving and how is that benefiting you?

- Invoice processing efficiency (eradicates manual data entry)

- Streamlines workflow (could be improved in certain areas)

- More flexible reporting and ability to build data analysis

- Ability to view list of invoices in Dashboard per supplier (could be improved by allowing this across legal entities)

- Customisable reporting giving us flexibility to use this in data analysis Review collected by and hosted on G2.com.

Response from Alice Aquilino of Medius

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Thank you so much for your review. We're pleased to hear that Medius helped eliminate manual processes and increase efficiency - that's what we're all about! Customer suggestions are extremely important and helpful in developing future solutions - we appreciate your taking the time to share your thoughts. As a reminder, don't hesitate to reach out to your Account Manager to discuss any of your concerns further.

IR

Verified User in Retail

Enterprise (> 1000 emp.)

10/19/2022

"Very Painful Upgrade Process"

1/5

What do you like best about Medius?

Our account manager James Fox is very pragmatic and helpful, some of the other Medius colleagues are also friendly and very knowledgeable.

The software is functional but not well documented and there are process gaps Review collected by and hosted on G2.com.

What do you dislike about Medius?

I've never dealt with anything like the BAU upgrade process, we seem to be constantly at loggerheads with Brian and Sean and I struggle to see a way forward that works for all parties.

There are gaps in the Web3 solution that indicate it should not be sold as a standalone product but that's what it was sold to us as, which isn't ideal Review collected by and hosted on G2.com.

Response from Alice Aquilino of Medius

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As an acquired product, Web3 has presented some challenges. This is a unique situation that our AP Automation customers do not encounter with our SaaS cloud-based suite. That being said, this is not the experience we wish for any of our customers. We are working to address these concerns and appreciate your patience and feedback. Our Customer Success, Product and Account Management teams are available to discuss details further.