It is a really thought out event. The tamagotchis were so cute, and everything was well thought out. Review collected by and hosted on G2.com.

Prior to entering I wanted someone to give a lowdown of the flow Review collected by and hosted on G2.com.

Allows you to look at a boring problem differently. It makes you think the various ways you can solve the problem. Review collected by and hosted on G2.com.

Not well organised during the partner briefing Review collected by and hosted on G2.com.

Medallia doesn't just focus on setting up and running CX measurement software, they support the company to develop a quality program based on best practices.

In our case, their implementation team in Mexico has worked very well, they are agile and flexible, they always look for a way to adapt to the client's needs and technological conditions.

Medallia has a very interesting knowledge platform, where you can find out about the latest trends in CX.

We have not yet found a limitation on the dashboards to represent what we want to monitor.

I would recommend Medallia to any large company, their managed services model removes a lot of operational burden and they are experts in building measurement programs for +1m customer base. After completing the implementation Medallia continues with the company advising and implementing continuous improvements.

Their Text analytics is outstanding, we use it in spanish. Review collected by and hosted on G2.com.

The only opportunity for improvement that I have found is in the flexibility of the online survey format. There are some companies that offer more disruptive ones. Review collected by and hosted on G2.com.

Innovative and smooth to implement - easy to transition to Medallia from our previous platform and getting users integrated has been seamless. Review collected by and hosted on G2.com.

The tech limitations at present - there are a number of functionalities we would like that are proving tricky to get implemented. Review collected by and hosted on G2.com.

Medallia's user interface is top notch. They also provide solutions and integrations that are easy to make sure my business is getting the insights they need. Their innovation in solutions into the existing service package is a breath of fresh air in an industry constantly trying to choke the next dollar out of you by hiding new features behind paywall. Review collected by and hosted on G2.com.

Medallia's implementation was a rough experience for us. While our company is trying to cling to the past and was part of the difficulty, the original team did not make it clear the impact of our decisions were going to have on longterm reporting. Because of this, we only realized what we should have built when we receive system access far too late in the process to see how the build could be done. Now, we are stuck using our managed service hours to fix and redesign instead of enhancing the platform and expanding its rollout across our organization. Review collected by and hosted on G2.com.

All the l activities you have run to keep it a balance of business and fun Review collected by and hosted on G2.com.

Panels tend to be a bit less helpful for new information in my experience Review collected by and hosted on G2.com.

The company presentations and not working with my team Review collected by and hosted on G2.com.

The presentations that were just forums. Some of them also got repetitive. Review collected by and hosted on G2.com.

Collaboration and partnership with Medallia and teams. Willingness of Medallia team to understand our business model. Review collected by and hosted on G2.com.

Engagement reporting could use improvements Review collected by and hosted on G2.com.

Connecting and hearing from likeminded CX professionals. Keynote with Will was amazing. Review collected by and hosted on G2.com.

Some presentations have underlying agenda of sales. Review collected by and hosted on G2.com.

Medallia’s team is exceptional—their dedication and expertise shine through. But what truly sets them apart is their outstanding platform. It’s intuitive, powerful, and transforms client experiences seamlessly.

Over the last 7 years, we’ve harnessed Medallia across all our channels—Digital, Contact Centre, and in-person interactions—to elevate our client experience to new heights. Review collected by and hosted on G2.com.

We’d love to see better analysis of unstructured data, leveraging AI and advanced text analytics tools. We still strugle to tell stories using their TA topics. Review collected by and hosted on G2.com.