the interest in improving the experience of those of us who use the platform day by day Review collected by and hosted on G2.com.

I would like the tools to be launched in Spanish as well and not rely on a beta in English. Review collected by and hosted on G2.com.

It truly wants to solve for the issues we face in cx and does a great job of pulling together the right people to do it Review collected by and hosted on G2.com.

It’s pretty behind compared to other vendors in the ai and ta space. Review collected by and hosted on G2.com.

Hands on Demos of platform and tool have been the most educational and beneficial. Review collected by and hosted on G2.com.

Navigation. I have a terrible sense of direction. Simplified maps/signs would help. Review collected by and hosted on G2.com.

Learning new tools and networking with peers Review collected by and hosted on G2.com.

So far like it all, maybe add spesific industry networking events to meet others in our areas easier. Review collected by and hosted on G2.com.

The clarity of the tool which makes it accessible to anyone of any level

The fact that Medallia are our CX partner, not just a platform provider

The can-do attitude

The relationships I have built

The continuous improvement

The pricing model not charging for additional access licences Review collected by and hosted on G2.com.

Expensive!

We tend to change hands rather often

Events can be repetitive Review collected by and hosted on G2.com.

Very interactive, hands on, lots of material! Lots of fun events. Review collected by and hosted on G2.com.

Very limited for diet when gluten AND dairy free. Review collected by and hosted on G2.com.

Meeting other organizations and colleagues from the CX space. Review collected by and hosted on G2.com.

It is only 2 days. Can be an additional day and more sessions. Review collected by and hosted on G2.com.

The information and experiences from brands Review collected by and hosted on G2.com.

Some of the sessions haven’t been as engaging Review collected by and hosted on G2.com.

The thing that stands out for Medallia Customer Experience is that it combines customer feedback from different channels into a single dashboard. It is easier for us to find out the trends and take action on them. One instance is that we could spot a common problem with our delivery service and set it right, that will positively enhance our customer satisfaction scores. Also, the customizable surveys are a game changer. This helps us to ask questions that are relevant for a particular customer segment, to give us the most relevant information. Review collected by and hosted on G2.com.

Learning curve can be a little steep for newbie especially as the interface can be overwhelming. I wish it would be easier for new users to get a feeling about what it is they’re signing up for with more intuitive on boarding tutorials. In addition, the reporting features feel a bit clunky, while at the same time they’re powerful. Time consuming is that, many times, we need to customize reports to adapt to the way we need, more saving steps than is necessary. Review collected by and hosted on G2.com.

Our Medallia Team and Agile Research platform for ad hocs and market research Review collected by and hosted on G2.com.

Building dashboards could be simplified a bit Review collected by and hosted on G2.com.