I like that Medallia Customer Experience seems easy to use, and they come across as true partners, not just another tech company. Review collected by and hosted on G2.com.

The ability to shift our programs from our current vendor to Medallia. Review collected by and hosted on G2.com.

I like that Medallia Customer Experience seems to be scalable, which is important for our needs. The initial setup went smoothly without any challenges. Review collected by and hosted on G2.com.

I find the learning curve quite challenging as I'm still figuring out all the features of the SSO experience. Review collected by and hosted on G2.com.

I love that I can get instant actionable feedback and implement changes right away. I can measure CX in an easy format and share dashboards with users across the organization in a way that is personalized to their role. Our store users are able to respond to customers same day and build relationships. Review collected by and hosted on G2.com.

Sometimes, there are aspects to the platform that seem easy to add but are told it isn't possible. AI is also an upcharge. Review collected by and hosted on G2.com.

Great team to work with. Exciting tools to use Review collected by and hosted on G2.com.

Don’t dislike anything

Would like for there to continued thought partnership Review collected by and hosted on G2.com.

Hearing about the new offerings and learning from others on how they use Medallia Review collected by and hosted on G2.com.

I want more information on B2B, seems to be a lot of focus on B2C Review collected by and hosted on G2.com.

The platform is very adaptable to the needs of information visualization. It updates in real-time with the responses from surveyed customers. Configuring the ad-hocs is quite simple, you don't need to be an expert to do it. Something I really like is that we can add additional questions (turn them on and off at any time) to the Voice Programs. We recently activated Action Intelligence, which I consider to be a tool that allows us to quickly understand and analyze all the texts of those open-ended questions in our surveys. In general, Medallia has been a great support for achieving the objectives of the CX area of which I am a part. Review collected by and hosted on G2.com.

One of the areas of opportunity I consider is the lack of more comprehensive dashboards for Ad-hocs. It is also necessary to empower clients more in the use of the tool, meaning that we should be able to perform basic configurations such as adding filters, modifying existing dashboard graphics, and setting up automated report delivery. Review collected by and hosted on G2.com.

New text analytics feature and Ai assist Review collected by and hosted on G2.com.

I would say the long walking but that isn’t your fault :) Review collected by and hosted on G2.com.

Great insights, ideas, and future planning. I enjoyed the collaboration and interest from the Medallia team. Review collected by and hosted on G2.com.

More time between sessions would be great. Review collected by and hosted on G2.com.

I like that I meet with other users and get their feedback and what worked for them. Review collected by and hosted on G2.com.

I think adding an element of tiers for people who have been longer so we can reach out to them and get their thoughts. Review collected by and hosted on G2.com.

Communication, timeliness, data and analytics Review collected by and hosted on G2.com.

Lack of certain features. Would like to link in email surveys Review collected by and hosted on G2.com.