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Top 10 Medallia Concierge Alternatives & Competitors

By Medallia
(16)4.6 out of 5

Explore the best alternatives to Medallia Concierge for users who need new software features or want to try different solutions. Other important factors to consider when researching alternatives to Medallia Concierge include communication. The best overall Medallia Concierge alternative is Freshdesk. Other similar apps like Medallia Concierge are Podium, Birdeye, Salesforce Service Cloud, and HubSpot Service Hub. Medallia Concierge alternatives can be found in Guest Messaging Software but may also be in Help Desk Software or Customer Communications Management Software.

Best Paid & Free Alternatives to Medallia Concierge

  • Freshdesk
  • Podium
  • Birdeye
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Top 10 Alternatives to Medallia Concierge Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Medallia Concierge stacks up to the competition, check reviews from current & previous users in industries like Hospitality, Law Practice, and Legal Services, and find the best product for your business.
    #1

  1. Freshdesk

    By Freshworks
    (3,501)4.4 out of 5

    2. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Medallia Concierge:
    See all Freshdesk reviews
    #2

  2. Podium

    By Podium
    (1,845)4.6 out of 5

    3. Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.

    Categories in common with Medallia Concierge:
    Get a quote

    Reviewers say compared to Medallia Concierge, Podium is:

    Better at meeting requirements
    See all Podium reviews
    Customerly
  3. SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

    Customerly

    (35)4.4 out of 5

    4. Customerly is the first-in-class AI customer service platform designed to help businesses automate customer support, enhance engagement, and drive retention. Powered by advanced AI Agents, Customerly seamlessly switches from AI Assistant to Mission Mode, resolving customer inquiries instantly while intelligently escalating complex cases to human agents. Unlike traditional chatbots, Customerly is an AI-first solution that enables businesses to create fully customizable workflows, reducing response times and improving customer satisfaction. It also includes NPS & CSAT surveys, email marketing automation, and customer success tools, making it a comprehensive solution for SaaS companies looking to scale support operations efficiently. Join hundreds of leading SaaS companies using Customerly to automate interactions, boost engagement, and provide exceptional AI-powered customer service. 👉 Discover how AI can transform your customer support at www.customerly.io.

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    #3

  4. Birdeye

    By Birdeye
    (3,147)4.7 out of 5

    5. Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.

    Categories in common with Medallia Concierge:

    Reviewers say compared to Medallia Concierge, Birdeye is:

    Better at meeting requirements
    Better at support
    See all Birdeye reviews
    #4

  5. Salesforce Service Cloud

    By Salesforce
    (5,607)4.4 out of 5

    6. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Medallia Concierge:
    See all Salesforce Service Cloud reviews
    #5

  6. HubSpot Service Hub

    By HubSpot
    (2,493)4.4 out of 5

    7. Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.

    Categories in common with Medallia Concierge:
    See all HubSpot Service Hub reviews
    #6

  7. Brevo Marketing Platform

    By Brevo
    (2,216)4.5 out of 5

    8. Easily manage your marketing campaigns, transactional emails, and SMS messages all in one simple and powerful platform.

    Categories in common with Medallia Concierge:
    See all Brevo Marketing Platform reviews
    #7

  8. Drift

    By Salesloft
    (1,251)4.4 out of 5

    9. Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.

    Categories in common with Medallia Concierge:
    Get a quote
    See all Drift reviews
    #8

  9. Textedly

    By Textedly
    (915)4.6 out of 5

    10. Textedly is an SMS marketing communications channel that allows you to advertise, promote, announce, and engage with your audience through text messaging directly to cell phones. Textedly makes communicating with your contacts easy and efficient through their SMS and MMS Mass Texting Messaging service.

    Categories in common with Medallia Concierge:

    Reviewers say compared to Medallia Concierge, Textedly is:

    Better at meeting requirements
    Better at support
    See all Textedly reviews
    #9

  10. Attentive

    By Attentive
    (516)4.7 out of 5

    11. Attentive is a personalized mobile messaging platform that helps enterprise retail brands acquire, retain, and interact with mobile shoppers in a new way

    Categories in common with Medallia Concierge:

    Reviewers say compared to Medallia Concierge, Attentive is:

    Better at support
    Better at meeting requirements
    See all Attentive reviews
    #10

  11. OneSignal

    By OneSignal
    (924)4.7 out of 5

    12. OneSignal is the market-leading omnichannel customer engagement platform for building customer relationships through personalized messaging across mobile and web push notifications, in-app messaging, SMS, and email.

    Categories in common with Medallia Concierge:
    Get a quote

    Reviewers say compared to Medallia Concierge, OneSignal is:

    Better at meeting requirements
    See all OneSignal reviews
    Customerly
  12. SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

    Customerly

    (35)4.4 out of 5

    13. Customerly is the first-in-class AI customer service platform designed to help businesses automate customer support, enhance engagement, and drive retention. Powered by advanced AI Agents, Customerly seamlessly switches from AI Assistant to Mission Mode, resolving customer inquiries instantly while intelligently escalating complex cases to human agents. Unlike traditional chatbots, Customerly is an AI-first solution that enables businesses to create fully customizable workflows, reducing response times and improving customer satisfaction. It also includes NPS & CSAT surveys, email marketing automation, and customer success tools, making it a comprehensive solution for SaaS companies looking to scale support operations efficiently. Join hundreds of leading SaaS companies using Customerly to automate interactions, boost engagement, and provide exceptional AI-powered customer service. 👉 Discover how AI can transform your customer support at www.customerly.io.

    Visit Website
    Visit Website

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