--- title: Medallia Agile Research Reviews meta\_title: 'Medallia Agile Research Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 65 reviews by the users' company size, role or industry to find out how Medallia Agile Research works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 65 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Medallia Agile Research Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Medallia Agile Research but has limited features. Are you part of the Medallia Agile Research team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Promoter is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. We combine constant actionable feedback using a best-practice NPS approach alongside internal customer data from hundreds of sources to provide unparalleled customer insights. * * * Seller [Medallia](https://www.g2.com/sellers/medallia) Discussions [Medallia Agile Research Community](https://www.g2.com/products/medallia-agile-research/discuss) Languages Supported Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Indonesian, Icelandic, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Chad Keck (CEO & Founder, Promoter.io (Predictive Customer Experience Management)) Show More ## Pricing Pricing provided by Medallia Agile Research. ### Starter $49 per month ### Pro $99 per month [ View More Pricing Information ](https://www.g2.com/products/medallia-agile-research/pricing) ## Top-Rated Alternatives [ ![Delighted](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Delighted") Delighted 4.7/5(60) ](https://www.g2.com/products/delighted/reviews) [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![Nicereply](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicereply") Nicereply 4.5/5(431) ](https://www.g2.com/products/nicereply/reviews) [ View All Alternatives ](https://www.g2.com/products/medallia-agile-research/competitors/alternatives) ## User Insights Average based on 65 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Alan N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alan N.") AN Alan N. Customer Support Professional Mid-Market (51-1000 emp.) 5/19/2019 "Process automation for your business" 4/5 What do you like best about Medallia Agile Research? This system allows me to be able to automate a number of processes in order to simplify the execution time of each task, thanks to this, together with my work team we have been able to see the opportunities and threats of the market in order to be efficient to the time to place my services and products in sales and in this way to be able to improve the processes that have weaknesses. I like that this system is simple to manage, since it has a very friendly interface and allows us to understand each one of its analytical reports. I also find this system ideal because it allows me the possibility of integrating it with other sales programs in order to have everything at hand and in one place. These little details really help a lot. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? It is not common, but sometimes there are problems with the system, which make us contact the technical assistance team, so that they can correct these errors. Of course it is annoying but it is not something that influences my decision to look for another system. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agile Research: This system has many functions that can make you lose, but this should not worry because it has an excellent technical support team ready to solve the problem that comes with the Promoter.io system. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? Thanks to this system I have been able to improve my customer service, allowing my business to keep growing continuously month after month. This software also gives me the possibility of being able to know my clients better because it allows me to follow them and be able to discover their strengths and weaknesses in terms of their preferences. This is definitely vital for me. Review collected by and hosted on G2.com. Show More 5/23/2019 Validated ReviewerIncentivizedSource: G2 invite ![Hunter D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hunter D.") HD Hunter D. Account Executive Enterprise (\> 1000 emp.) 11/25/2019 "Great product!" 5/5 What do you like best about Medallia Agile Research? CheckMarket is very intuitive and easy to use. It was very simple to customize my own survey questions. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? Every once in a while the system would lag and I’d have to reload the page. Not sure if that was an issue on my end or CheckMarket’s though. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? The ability to quickly customize surveys and manage the results. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 4/1/2019 "Great User interface and amazing support " 5/5 What do you like best about Medallia Agile Research? Promoter has a great user interface, on top of that helped us keep track of all of our customer surveys. It´s very easy to use and has really good features. You are able to create several campaigns and monitor all at once,and you are also able to monitor the specific segment for one country for example or view the whole organization´s NPS score. Dashboards provide more information in detail about that specific campaign, overall graphs allow us to pinpoint specific dates to view if scores have changed with a product release for example and thus, understand the impact that this can have on our customers. I really love the feature of viewing the historic data score per customer, with this you can see how the score of the customer changes with time whilst using your product or service, viewing all scores with this feature allows the organization to understand if you´re heading in the the right direction. Also, when you ask support a question they get back to you usually within the same day, very quick and helpful in their responses. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? It serves its purpose, I must admit I have no complaints or dislikes with this tool. You can certainly keep working on adding advancements and new features, but for our department it works perfectly. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? it allowed us to understand real customer NPS responses, to quickly understand scores and have data available for the whole organization. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Mid-Market (51-1000 emp.) 11/21/2019 "Enterprise Survey Tool" 3.5/5 What do you like best about Medallia Agile Research? The back-end reporting features are great and easy to understand. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? The cost per survey is quite expensive, especially when you have tight budgets. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agile Research: If you have the budgeting for this platform, I encourage you to give it a go. Furthermore, a trial period is also available for those who are curious to find out more. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? We wanted a reliable platform to help us conduct a survey, which we managed to do successfully. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") IF Verified User in Food & Beverages Mid-Market (51-1000 emp.) 10/15/2019 "How easy market research can be" 4.5/5 What do you like best about Medallia Agile Research? CheckMarket is a solid survey platform and the team has provided us with recommendations to help us structure our surveys to gain insightful information and better understand our customers. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? Prices are very high but they provide you very good service. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agile Research: - Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? A lot of benefits i can explain later. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") CF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 11/25/2019 "Check market review" 4.5/5 What do you like best about Medallia Agile Research? Gusta el hecho de que es fácil de usar y amigable para el usuario y tiene plantillas predefinidas. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? It has far too many options and features and it can get confusing at times. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agile Research: I'll recommend it if you are looking for a ready-made template so you don't waste time creating one. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? It has solved the problem such as customer satisfaction. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 10/3/2019 "CheckMarket Review" 5/5 What do you like best about Medallia Agile Research? The platform is visually appealing, easy to navigate and user friendly. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? So far, pretty satisfied with CheckMarket. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? Trying to see if customers are happy with our service. CheckMarket gives us actionable insights in the way we interactive with our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Mid-Market (51-1000 emp.) 11/24/2019 "CheckMarket" 3.5/5 What do you like best about Medallia Agile Research? Great real-time dashboard. I like how interactive this is. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? With the features provided, our users did find this overwhelming to use. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agile Research: With the features provided. This is very good for professional use. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? Support team was very useful in helping our users with using the tool. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jaakko P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaakko P.") JP Jaakko P. Co-Founder, CEO Financial Services Small-Business (50 or fewer emp.) 11/20/2018 "Great NPS tool for periodic surveys" 5/5 What do you like best about Medallia Agile Research? I like the ease of creating a survey. Not only it's a smooth process from the user's point of view, but I feel that a customer is more likely to respond to a low-key, low-effort initial email - and yet the follow up question offers the ability to provide much more in-depth responses. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? I'm not a huge fan of the new campaign wizard lacking auto-save, as I lost my work while navigating to another screen. I'm sure it's something they're going to fix soon though. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agile Research: I'd first do the free trial to see if this is something you need. It has plenty of features to get a flavor of the product, along with 250 free surveys. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? I want to understand how our clients feel about our service over time. I think it will be easier for a client to share feedback over a quick one-question email as opposed to reaching out our support. They aren't certainly going to write a support ticket if they "feel" we're 7/10, but that's information I definitely want to know in order to get to 10/10. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Olivia V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Olivia V.") OV Olivia V. Olivia Small-Business (50 or fewer emp.) 6/16/2019 "satisfied " 3.5/5 What do you like best about Medallia Agile Research? I like best how they already have templates for you to begin a trial for a survey Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? I dislike how there are so many options. This may get confusing sometimes Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? I’m solving problems such as customer satisfaction by using the surveys provided and they are helping Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Medallia Agile Research? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Medallia Agile Research ](https://www.g2.com/products/medallia-agile-research/discussions/new) HH Herman Herman tids • Last activity over 4 years ago Yes 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/yes-8c4d7048-23d1-4abd-af42-ae270ac6cc60) [ View all Discussions ](https://www.g2.com/products/medallia-agile-research/discuss) ## Pricing Options Pricing provided by Medallia Agile Research. ### Starter $49 per month ### Pro $99 per month ### Growth $249 per month [ View More Pricing Information ](https://www.g2.com/products/medallia-agile-research/pricing) Medallia Agile Research Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1be08fde305558a32ebefccbe7b5c180/delighted.png "Product Avatar Image") Delighted 4.7/5(60) [ Compare Now ](https://www.g2.com/compare/delighted-vs-medallia-agile-research) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_445a26ebb2994878a27e1c965e65c363/asknicely.png "Product Avatar Image") AskNicely 4.7/5(1,050) [ Compare Now ](https://www.g2.com/compare/asknicely-vs-medallia-agile-research) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6ffadf9f899197c144496ba95c4ffac/surveymonkey.jpg "Product Avatar Image") SurveyMonkey 4.4/5(23,900) [ Compare Now ](https://www.g2.com/compare/medallia-agile-research-vs-surveymonkey) ##### Categories on G2 [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) ##### Explore More [Best software for managing and storing email templates](https://www.g2.com/discussions/what-is-the-best-software-for-managing-and-storing-email-templates)[Which large-scale capital project management solutions have a mobile app that actually works well so project managers can review status on site rather than only from a desk?](https://www.g2.com/discussions/which-large-scale-capital-project-management-solutions-have-a-mobile-app-that-actually-works-well-so-project-managers-can-review-status-on-site-rather-than-only-from-a-desk%20)[Top AP and spend analysis tools for finance teams](https://www.g2.com/discussions/what-are-the-top-ap-and-spend-analysis-tools-for-finance-teams) [Citrix DaaS vs V2 Cloud: which virtual desktop infrastructure (VDI) platform is worth it for mid-market teams needing enterprise-grade security without per-user licensing costs?](https://www.g2.com/discussions/citrix-daas-vs-v2-cloud-which-virtual-desktop-infrastructure-vdi-platform-is-worth-it-for-mid-market-teams-needing-enterprise-grade-security-without-per-user-licensing-costs)[Top-rated intent data platforms for sales enablement](https://www.g2.com/discussions/top-tools-for-tracking-competitor-related-buyer-activity)[Easier Alternative to VMware HCI](https://www.g2.com/discussions/looking-for-easier-alternative-to-vmware-hci-suggestions) [Show MoreShow Less](javascript:void(0);)