--- title: Medallia Agile Research Reviews meta\_title: 'Medallia Agile Research Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 65 reviews by the users' company size, role or industry to find out how Medallia Agile Research works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 65 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Medallia Agile Research Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Medallia Agile Research but has limited features. Are you part of the Medallia Agile Research team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Promoter is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. We combine constant actionable feedback using a best-practice NPS approach alongside internal customer data from hundreds of sources to provide unparalleled customer insights. * * * Seller [Medallia](https://www.g2.com/sellers/medallia) Discussions [Medallia Agile Research Community](https://www.g2.com/products/medallia-agile-research/discuss) Languages Supported Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Indonesian, Icelandic, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Chad Keck (CEO & Founder, Promoter.io (Predictive Customer Experience Management)) Show More ## Pricing Pricing provided by Medallia Agile Research. ### Starter $49 per month ### Pro $99 per month [ View More Pricing Information ](https://www.g2.com/products/medallia-agile-research/pricing) ## Top-Rated Alternatives [ ![Delighted](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Delighted") Delighted 4.7/5(60) ](https://www.g2.com/products/delighted/reviews) [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![Nicereply](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicereply") Nicereply 4.5/5(431) ](https://www.g2.com/products/nicereply/reviews) [ View All Alternatives ](https://www.g2.com/products/medallia-agile-research/competitors/alternatives) ## User Insights Average based on 65 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Publishing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Publishing") UP Verified User in Publishing Mid-Market (51-1000 emp.) 12/8/2021 "Really liked in a previous role" 5/5 What do you like best about Medallia Agile Research? Pretty easy to create surveys with. Very intuitive. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? There are some bugs that should be worked out. I didn't use it as often as I should have though. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? Surveying our customer base and "would be customer" it has a neat interface and is intuitive enough that not much training was needed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite EI Erik I. Small-Business (50 or fewer emp.) 12/7/2020 "Structured and complete surveys !!" 4.5/5 What do you like best about Medallia Agile Research? This service does not allow conducting surveys in order to make the best proposals or characteristics so that users can respond, it has templates, texts and colors, different tools that allow the largest attractive surveys to be carried out in order to be answered, with this we can improve areas within the company in this way to be able to advance and evolve positively with this service, it is possible to massively create and send surveys and in turn receive the general data of the responses by users very detailed and complete I like . Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? The tools are very detailed and complete in our opinion, each of the characteristics complements the following, so making changes or improvements must be done completely, for this reason I feel that the system has been very correct by evolving little by little, managing to innovate each tool for what I like and in the future it is improving to be more attractive. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agile Research: Personally, the system has worked and we have not seen any kind of inconvenience regarding the use of the tools since they are very simple and easy, however the system can be very broad in the sense that they allow you to send, create or improve surveys by what is attractive I recommend it. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? This software was definitely acquired by the company in order to be able to offer attractive responses from customers, whether negative or positive, but in order to receive a response in this way we were able to find ideas or conclusions to improve the company, whether it be the campaign, advertising or different ways to improve services, we have always had very specific results because the analysis offered by the system has been very general, so we have observed both positive and negative comments in a more synthesized response, the tools are simple and basic templates and texts are generally the key point since they improve the surveys and make it perfect. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Leonard R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leonard R.") LR Leonard R. Director of Performance Small-Business (50 or fewer emp.) 3/6/2020 "Terrible Customer Service" 0.5/5 What do you like best about Medallia Agile Research? It can be a great resource for companies when properly implemented. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? We were truly excited to incorporate Promoter into our business, but unfortunately it did not work out for us. Our negative experience was rooted from what could have easily been prevented from the beginning. We were not warned of situations that may happen when launching the survey. Within a few minutes of our launch, we received a number of detracting scores from some of our top members who we have personal relations with. Quite surprised, we made sure to reach out to them. All of them emailed, texted or called us saying that they had no idea of what we were talking about, that they never filled out a survey and only had positive experiences with us. Long story short, we were ridiculed and looked unorganized. We reached out to the Promoter.io team to figure out the situation and was told then that this may occur with strict software implemented in many business emails. To understand much better, we scheduled a call (which took multiple requests). The call started off with a discussion to better understand the situation, however it came to the solution that we did not gain much positives from this experience. The qualitative data we gathered did not represent any new subjects, and the fact that our reputation was manipulated because of something so preventable from the beginning was extremely frustrating. We requested just a 1 month refund, as we were very unsatisfied with the experience but did partially understand the situation. However, the individual we spoke with simply repeated that this was not possible, only offering us 1 month in credit that we weren't going to use. We were told that they are the person to speak to about refunds but could not authorize one. Our requests were ultimately left unsolved. Coming from a company that is based on fully devoting our attention to customer experience, this was an appalling encounter that we do not expect from other successful businesses. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agile Research: Make sure all topics are covered before implementing. It can be a good resource for some companies. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? Receiving client feedback, learning about aspects that we can improve on. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![henry w.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "henry w.") HW henry w. Senior Software Engineer Information Technology and Services Small-Business (50 or fewer emp.) 11/24/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Very user friendly tool" 4.5/5 What do you like best about Medallia Agile Research? Very flexible to build surveys exactly for our needs. User friendly/easiness to use. Possibility to learn and work out logic/solutions oneself. The possibility to send a reminder to participate is a great feature that contributes to a high response and so are the tips and tricks that are posted online. It is efficient and support is in general quick and very helpful.he ease of use of the tool is something I appreciate a lot, especially when there are so many things going on in one day - setting up a survey, even in multiple languages is quite straightforward. The tool is very easy to use and results are easy to analyses. We have been met with excellent support and a willingness to cooperate and together improve our survey setup. The team explained my concerns very well with good solutions. The surveys available but also to report their results.. A very good program which help us a lot. I use it internally & externally. It looks professional and it's efficient tool overall.it is of low cost not expensive for our company. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? The use of images in surveys could be more intuitive and efficient. When these surveys are validated, sometimes it is difficult to make the questions exactly the same as the question on paper. Excellent customer service and support. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agile Research: we will recommend it other an tool like needs to be shared. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? The CheckMarket software provides strong support to the organization of our work place. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite BS Beth S. Operational Controller Mid-Market (51-1000 emp.) 11/21/2019 "the product helps build really flexible surveys." 4.5/5 What do you like best about Medallia Agile Research? Each survey is attractive to respondents and offers a good response rate. The possibility of sending a reminder to participate is a great feature that contributes to a high response and so are the tips and tricks that are published online. Recently, our company also used the CheckMarket panel to survey a representative sample of 1,000 people. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? the challenge of modifying the format and invitation mail of questions. Some buttons are available, but the choices are limited. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agile Research: If you are looking for a high response rate among people who have a given profile in short time, this form of distributing your survey online is definitely worth considering. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? The software helps build genuinely responsive surveys, with conditional tracking questions that make the survey completely easy and quick for the respondent, reducing the number of questions that you have to answer to give him / her the information he / she wants. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jose P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose P.") JP Jose P. Team Manager Consumer Services Small-Business (50 or fewer emp.) 11/20/2019 "Perfect to create massive surveys a perfect service." 4.5/5 What do you like best about Medallia Agile Research? It is a different service to other survey systems, since this allows you to create surveys but all in the cloud and allows you to distribute a greater amount of massive surveys to have more favorable analytical responses we are happy with this service because its updated tools create perfect surveys that allow us to create and distribute much more than other services, it is perfect to keep the analytics received safe because everything is digitized and stored in the cloud we are very happy with this service. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? Without problems with the system, we have used this service much more than others. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agile Research: The service prior to this can be very low level due to very low problems and characteristics however we say make the change to this service which is very noticeable CheckMarket is a great service that works in the cloud and allows to create attractive surveys and also receive a nice analytics that allow to improve the company. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? The service prior to this can be very low level due to very low problems and characteristics however we say make the change to this service which is very noticeable CheckMarket is a great service that works in the cloud and allows to create attractive surveys and also receive a nice analytics that allow to improve the company. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Steven H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steven H.") SH Steven H. Sales Attendant Enterprise (\> 1000 emp.) 6/12/2019 "The software that exceeded our expectations" 4.5/5 What do you like best about Medallia Agile Research? I love that through this platform I can get to know my clients a lot better, because through the surveys I can distinguish their needs, concerns, even their discomforts towards our services and products, which we seek the way to compensate and help us to do top. Promoter is a very versatile and fast-use program, I like its excellent updates, because every time they integrate improvements that improve our performance as a company, we also like their customer service team, because they always provide an excellent service. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? There really is nothing that I do not like about this program, we are very happy with its performance, functions and content, which has a continuous updating system that manages to cover our expectations. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agile Research: Undoubtedly I recommend this platform for its efficiency, through it we achieve higher sales continuously, it is a very flexible tool and also has a good technical support team, for this and more I recommend Promoter.io. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? Thanks to this system we have changed our relationship with customers and users in a great way because we are now aware of their concerns and we are able to provide an excellent service, we have received very receptive comments and are happy with our work and that thanks to this platform, which has also saved us time and has had a positive influence on our sales, since due to the survey responses, it has helped us to observe more broadly the movement of the products and services we offer and through from them we generate reports, which allow us to improve as a company and to maintain our growth over time, positioning ourselves as a stable, safe and effective company, which has generated a greater number of clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Timothy U. M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Timothy U. M.") TM Timothy U. M. Information Technology Small-Business (50 or fewer emp.) 5/6/2019 "The best tool to get to know your customers" 4/5 What do you like best about Medallia Agile Research? With promoter I can make easy surveys to clients. This system has a clean interface in order to give the surveyed client peace of mind and confidence that a serious survey is carried out. It allows you to categorize the needs in the surveys in order to respond quickly to each question in the survey. I love how intuitive this platform is, allowing your staff to measure and perform the study of the samples with precision. It is amazing how this system keeps updated continuously, placing new useful functions. The treatment provided by the support team is very professional and quick when it comes to solving a problem. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? At the moment I have no complaints with this tool. But the times I've contacted technical support have been fast and reliable. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agile Research: This software is undoubtedly the best thing to be able to do surveys and with it to be able to quickly measure all the experience that the client has, in order to provide an excellent service. No doubt having this software will be your best investment. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? Having a system like this has helped us greatly as it allows us to track and observe the level of satisfaction of all our customers. In addition, it lets us see how is the behavior of the different markets in which we are and how they can react, thanks to this tool we can make timely decisions. Thanks to Promote, this gives us complete reports, leaving us with it to save much time for the power when doing the surveys. Thanks to this study, we can have a complete view of each product. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Broadcast Media](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Broadcast Media") UB Verified User in Broadcast Media Small-Business (50 or fewer emp.) 11/25/2019 "Great software easy ui" 3/5 What do you like best about Medallia Agile Research? This software makes communication and organization easy without the hassle of sharing. You can check your statistics easily and it’s very user friendly for those who are not too tech savvy Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? I would say that I dislike the overall look of the software, but it overcomes this by being very functional and easy to catch onto. Overall it outweighs the negatives Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agile Research: Do some simple research to see if it’s a fit Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? Check market takes away a lot of man hours scouring the web for market data and this allows you to focus on the analysis and not the citation of said data making it very easy for users to catch up on their kpis Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Francis P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Francis P.") FP Francis P. Project Quality Manager Mid-Market (51-1000 emp.) 4/3/2019 "Create, send and analyze your surveys" 4.5/5 What do you like best about Medallia Agile Research? You can create surveys without much difficulty and at the same time, the structure of the survey is usually very visual and simple to respond to the client, which allows a very large percentage of responses in the questionnaires. I also think that it is positive that besides the possibility of being able to create easy questions, there is the possibility of creating deeper and more complex answers for surveys in which much more detail is required. The program integrates the record of the surveys you have done so that you can keep track of the questionnaires sent, answered and also to track the information obtained through these means. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? I just think that they should improve the system of automatic information storage, since sometimes it makes changing the screen you lose the information you had because it has not been saved correctly. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agile Research: With Promoter.io you can create surveys that are simple, but at the same time tractive and that allow you to obtain key information to know more deeply the opinion of your clients. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? The feedback obtained through the clients has increased a lot, since now they can send comments and we can also analyze the response rate obtained and the percentage of satisfaction through the elements provided by Promoter.io. When we conduct surveys we also take less time, they are more complete surveys, more attractive for the user and we can also analyze the information we want by sending it easily to our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Medallia Agile Research? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Medallia Agile Research ](https://www.g2.com/products/medallia-agile-research/discussions/new) HH Herman Herman tids • Last activity over 4 years ago Yes 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/yes-8c4d7048-23d1-4abd-af42-ae270ac6cc60) [ View all Discussions ](https://www.g2.com/products/medallia-agile-research/discuss) ## Pricing Options Pricing provided by Medallia Agile Research. ### Starter $49 per month ### Pro $99 per month ### Growth $249 per month [ View More Pricing Information ](https://www.g2.com/products/medallia-agile-research/pricing) Medallia Agile Research Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1be08fde305558a32ebefccbe7b5c180/delighted.png "Product Avatar Image") Delighted 4.7/5(60) [ Compare Now ](https://www.g2.com/compare/delighted-vs-medallia-agile-research) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_445a26ebb2994878a27e1c965e65c363/asknicely.png "Product Avatar Image") AskNicely 4.7/5(1,050) [ Compare Now ](https://www.g2.com/compare/asknicely-vs-medallia-agile-research) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6ffadf9f899197c144496ba95c4ffac/surveymonkey.jpg "Product Avatar Image") SurveyMonkey 4.4/5(23,900) [ Compare Now ](https://www.g2.com/compare/medallia-agile-research-vs-surveymonkey) ##### Categories on G2 [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) ##### Explore More [Best pricing management tools for my app business](https://www.g2.com/discussions/best-pricing-management-tools-for-my-app-business)[Top-rated platforms for hosting online conferences](https://www.g2.com/discussions/top-rated-platforms-for-hosting-online-conferences)[What is the best website builder for e-commerce stores?](https://www.g2.com/discussions/what-is-the-best-website-builder-for-e-commerce-stores) [Which survey tools let you send out surveys by email, web link and SMS so you can reach respondents wherever they are?](https://www.g2.com/discussions/which-survey-tools-let-you-send-out-surveys-by-email-web-link-and-sms-so-you-can-reach-respondents-wherever-they-are)[What platform supports real-time room availability updates?](https://www.g2.com/discussions/what-platform-supports-real-time-room-availability-updates)[What are the most reliable Acumatica consulting firms based on reviews from CFOs and operations directors?](https://www.g2.com/discussions/what-are-the-most-reliable-acumatica-consulting-firms-based-on-reviews-from-cfos-and-operations-directors) [Show MoreShow Less](javascript:void(0);)