Top Rated MCube Alternatives
(63)
4.3 out of 5
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2 out of 3 Total Reviews for MCube
4.7 out of 5
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BS
Bhupender S.
SEO Manager
Marketing and Advertising
Mid-Market(51-1000 emp.)
What do you like best about MCube?
In my experience with mcube, I have the best results using all available integration in Mcube, whether it is IVRs, outboud calling, Whatsapp marketing, SMS marketing everthing is in one place. One the best use is OBD voice blast solution which reduced the cost of my organization in half. Daily report of incomming calls is one of the easy and best to use feature. Review collected by and hosted on G2.com.
What do you dislike about MCube?
after using it for more of a time i came to know that many things i have to ask backend(mcube team) to implement and I want to do it all by myself. Still due to fast reply from support this problem can be ignored. Review collected by and hosted on G2.com.
SG
Shubhankar G.
Performance Marketing Manager
Real Estate
Mid-Market(51-1000 emp.)
What do you like best about MCube?
MCube calling time and the quality of the call is very good, which helps us to increase our conversion over the call and the call recording feature is also the important part for us. Review collected by and hosted on G2.com.
What do you dislike about MCube?
MCube dislike points for their downtime. We faced their downtime during our main working hours. Review collected by and hosted on G2.com.
There are not enough reviews of MCube for G2 to provide buying insight. Below are some alternatives with more reviews:
1
Talkdesk
4.4
(2,409)
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
2
Automation Anywhere - RPA | Robotic Process Automation
4.5
(5,494)
Automation Anywhere Enterprise is an RPA platform architected for the digital enterprise.
3
Nextiva
4.5
(3,259)
The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.
4
JustCall
4.3
(2,085)
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface.
Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations.
Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights.
Top JustCall features to watch out for:
★ Inbound & outbound calling
★ Send & receive SMS & MMS
★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer)
★ SMS Workflows & Bots
★ Multi-level IVR
★ Real-time agent assist
★ AI-powered SMS Copilot
★ AI coaching
★ Sentiment analysis
★ AI call scoring
★ Live call monitoring
★ Shared WhatsApp inbox
★ Automatic call distribution
★ Business phone numbers in 70+ countries
5
NICE CXone Mpower
4.3
(1,635)
NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
6
Close
4.7
(1,622)
Close is an all-in-one sales CRM designed to increase sales productivity for sales teams. With built-in calling, email, SMS, and more, sales teams are able to close more deals and make more sales—all without manual data entry!
7
Genesys Cloud CX
4.3
(1,396)
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
8
CloudTalk
4.3
(1,256)
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
9
Aircall
4.3
(1,180)
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
10
UJET
4.7
(1,079)
UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.
