---
title: Maze Reviews
meta_title: 'Maze Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 111 reviews by the users' company size, role or industry
  to find out how Maze works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 111
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Marketing
  url: https://www.g2.com/categories/marketing
---

# Maze Reviews
**Vendor:** Maze  
**Category:** [User Research Tools](https://www.g2.com/categories/user-research)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 111
## About Maze
All of your research, one platform. Trusted by over 60,000 product teams, Maze empowers researchers to be change-makers, turning research into a center of influence and customer insights into a lasting competitive advantage. By bringing recruiting, testing, and analysis together, Maze helps organizations move from intuition to evidence, faster. From researchers to designers and product managers, anyone can run studies that answer any question and drive better decisions at any altitude. Equipped with Maze’s research-grade AI, teams can focus on what matters most: understanding people, uncovering insights, and shaping change with confidence.



## Maze Pros & Cons
**What users like:**

- Users appreciate the **intuitive design and automation** of Maze, streamlining feedback collection for quick, actionable insights. (7 reviews)
- Users love the **ease of use** of Maze, finding it intuitive and accessible for both beginners and experts. (6 reviews)
- Users value the **intuitive and user-friendly interface** of Maze, allowing easy navigation and effective use for everyone. (6 reviews)
- Users value the **intuitive interface** of Maze, finding it user-friendly and easy to adopt for various testing types. (5 reviews)
- Users value the **actionable customer insights** from Maze, which validate ideas and enhance the success of their tasks. (3 reviews)
- Users love the **ease of use** and fast data collection of Maze, enhancing their research efficiency significantly. (3 reviews)
- Users value the **immediate feedback and insights** provided by Maze, enhancing collaboration and user engagement significantly. (3 reviews)
- Participation (3 reviews)
- Survey Creation (3 reviews)
- Users value the **immediate feedback and collaboration** features of Maze, enhancing their research efficiency and insights. (3 reviews)

**What users dislike:**

- Users experience **limitations** in testing capabilities and audience selection, which can hinder project effectiveness. (4 reviews)
- Users find the **limited functionality** of Maze restricts mobile testing and complicates user interaction tracking. (4 reviews)
- Users find the **complex usability** of Maze challenging, noting setup difficulties and a need for clearer guidance. (3 reviews)
- Users find that **complexity issues** in task setup and bugs frustrate their overall experience with Maze. (2 reviews)
- Users express frustration over **limited customization** options, impacting flexibility and overall user experience with Maze. (2 reviews)
- Limited Opportunities (2 reviews)
- Limited Surveys (2 reviews)
- Limited User Access (2 reviews)
- Missing Features (2 reviews)
- Users report **poor customer support** , highlighted by unresolved issues and frustrations with app functionality and flexibility. (2 reviews)


## Maze Discussions
  - [What can you use maze for?](https://www.g2.com/discussions/what-can-you-use-maze-for) - 1 comment
  - [What is Maze software?](https://www.g2.com/discussions/what-is-maze-software) - 1 comment

- [View Maze pricing details and edition comparison](https://www.g2.com/products/maze-maze/reviews?page=4&section=pricing&secure%5Bexpires_at%5D=2026-07-20+01%3A36%3A43+-0500&secure%5Bsession_id%5D=97a87a6e-ece4-48b7-8a45-855fdca78548&secure%5Btoken%5D=690a254bfe74e469fae6fc2668492c681611e0acaf8c82bc6be2278bd577b3f1&format=llm_user)
## Maze Integrations
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Test IO](https://www.g2.com/products/test-io/reviews)

## Maze Features
**User Response Methods**
- Survey
- Video Snippets
- Video Interview
- Text/Notes

**Management**
- Team Collaboration
- Access Control
- Data Security

**Generative AI**
- AI Text Summarization

**Survey Management**
- Brand Design Consistency
- Survey Deployment
- Feedback Collection
- Device Responsiveness

**Participant Selection**
- In-App
- On-Site
- Recruitment Pool

**Functionality**
- Sentiment Analysis
- Tagging
- Note Taking
- Integrations

**Process Management**
- Feedback Aggregation
- Real-Time Analysis

**Insights**
- Analytics
- Collaboration
- Sorting

**System Management**
- Security

**Generative AI**
- AI Text Summarization

## Top Maze Alternatives
  - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (734 reviews)
  - [Optimal](https://www.g2.com/products/optimal-optimal/reviews) - 4.3/5.0 (63 reviews)
  - [Lyssna](https://www.g2.com/products/lyssna/reviews) - 4.5/5.0 (174 reviews)