It really streamlined our billing process
Easy sync with Quickbooks Review collected by and hosted on G2.com.
Not enough initial training/support in the implementation step Review collected by and hosted on G2.com.
We utilise the core Advanced Billing module, and it is fit for purpose in our organisation. It does what you would expect of a SaaS product, but it does not go over and above for other areas. To enable flexibility, you will find yourself leaning more towards APIs and Webhooks to drive management behaviours. Review collected by and hosted on G2.com.
The largest downfall of Maxio is its customer service and account managers. Since moving to Maxio +3 years ago, we have had 4 different managers on our account, and next to no communication from them each time.
For any bugs or defects raised, expect the support team to provide minimal information, and your cases to be open anywhere from 6 months to a year. There appears to be a large gap in communication between their support and Dev teams, resulting in these delays. Review collected by and hosted on G2.com.
We appreciate your positive feedback on the advanced billing module and the benefits it brings to your organization. We take your concerns about customer service and account management seriously and are actively working to make improvements to both our support and account management teams. We have recently invested in revamping these teams so they can better serve our customers. We hope you will find these changes beneficial to your company but please feel free to reach out to our Head of Support, Sebastian Lopez (sebastian.lopez@maxio.com) if you have any questions or concerns.
