The team at MaxContact are readily available to help.

The system has decent customisablecomponents to take your customers through optimal paths.

It's reliable and very rarely experiences any issues or downtime.

It's simple for our agents to use without compromising the levels of insight into calls and performance for the management team Review collected by and hosted on G2.com.

The stock reporting could be more comprehensive though there is the ability to replicate your database with them and build your own reporting from that

The 1000 row limit when viewing the record history section is a bit of a bug bear Review collected by and hosted on G2.com.

Ease of use

Operational efficiencies gained

Constant development of the product Review collected by and hosted on G2.com.

We would like the Live Chat side of the product to be developed further Review collected by and hosted on G2.com.

Great software that fulfils all of our contact centres needs. The UI is extremely user friendly, both from the agents POV but also from a managers. The reporting suite is brilliant and allows me to quickly check performance against KPI's and SLA's. The customer service offered by MaxContact is second to none, calls are answered within 1 minute and the support staff are extremely helpful. Would recommend. Review collected by and hosted on G2.com.

Can't think of any...................... Review collected by and hosted on G2.com.

IVR system and Reporting.

The tech support team is amazing Review collected by and hosted on G2.com.

While MaxContact is a great platform, it does have its areas for improvement, such as custom reporting and UI customization. Some reports need manual adjustments to fit specific business needs, and a bit more flexibility in dashboard design would be beneficial. The initial setup and onboarding can take some time to fine-tune configurations, but the support team is always available to assist. Review collected by and hosted on G2.com.

There are a number of different parts of Max that I love including the scripting tool, the ability to create bespoke reporting, the automation, The helpful support staff and the user dashboards. However the 3 most important parts are:

1. Reliability - It is never down

2. Simple to use - I am not at all technical and I haven't had any issues using it.

3. Very agile - Making live changes on the fly is simple and causes no interruptions. Review collected by and hosted on G2.com.

The reporting is very detailed and you can always get the data you need out of it but it could be a little more client facing from a presentation perspective. Review collected by and hosted on G2.com.

Easy to use, very realiable (0% downtime since joining last year), fast and compliant. Some exciting new features on the way. The support team are always on hand to help. Review collected by and hosted on G2.com.

Feature request voting system is not helpful when you want small things added as your request gets lost in bigger requests. Review collected by and hosted on G2.com.

The ongoing support team is invaluable, while there will always be day to day issues, I have complete confidence that I will receive help from the MC team to solve the issue.

We use the dialler and omni channels and it integrates well with our platform. Review collected by and hosted on G2.com.

Scripting is not very easy! It's a bit complicated but once you get it, it's better.

Live chat could be more streamlined.

Not much else, it's a great platform! Review collected by and hosted on G2.com.

The Max Contact system is very easy to use and gives the owner access to update/ammed and change aspects of the system with speed and ease. It enables all channels to stream in via one portal, providing lots of data and infomation at your finger tips. Review collected by and hosted on G2.com.

Our initial implementation has seen a few glitches and errors within the system which can take time to fix, the support teams do have a great realtionship with us to try and solve issues but still it can some time to sort. Review collected by and hosted on G2.com.

I have been using Max Contact for over 10 years now in a few different companies and capacities. I find the team at Max Contact very helpful and open to listen to improvements that can be made on their platform. Max being a Omnicahnnel platform works for a lot of our clients and we can offer a wide range of options to help them support their customers.

Support - Their support team are normaly very responive and meet SLAs set put.

Training - The training team have been very helpful when new feateures have been implemented to show how these work and take our teams through these

Account Management - Greg is our account manager and has been very helpful and responsive to any issues and acts swiftly to resolve. Review collected by and hosted on G2.com.

Feature Requests can take some time to be implemented and some of those are only done when a number of clients have requested them. Review collected by and hosted on G2.com.

MaxContact is our primary contact medium with customers and since implementing it around 5 years ago has transformed our customer service delivery.

The ease of use for our agents is what probably stands out the most, and from a maintenance aspect it is easy to make changes and get what we want from the product. Review collected by and hosted on G2.com.

All products have their issues but MaxContact is solid for us and I struggle to think of anything significant that myself or any of our users could actually say we dislike about it. Review collected by and hosted on G2.com.