--- title: MaxAssist Reviews meta_title: 'MaxAssist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 226 reviews by the users' company size, role or industry to find out how MaxAssist works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 226 scale: '5' date_modified: '2026-07-13' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # MaxAssist Reviews **Vendor:** MaxAssist **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.7/5.0 **Total Reviews:** 226 ## About MaxAssist MaxAssist® is an AI-powered platform designed for dental practices to enhance patient engagement and streamline daily operations. Built by dental professionals, it integrates multiple features to support admin teams, office managers, and dentists in managing scheduling, communication, and administrative workflows. Unlike traditional software, MaxAssist® goes beyond sending reminders by also targeting patients who do not respond to automation. MaxAI, our actionable intelligence feature, uses over a decade of patient scheduling data to generate personalized daily plans. Each morning, dental teams receive guidance on which patients to contact and the most effective approach, helping practices stay ahead of gaps in their hygiene schedule while also identifying unscheduled treatment opportunities. MaxAI can forecast up to 30 days in advance, allowing practices to proactively address potential slowdowns and maximize patient visits. Max integrates with Mango Voice for seamless patient communication. Features like Call Pop and Patient Pop provide immediate visibility into who is calling, including appointment history and relevant patient details. Staff can engage patients in real time, book appointments directly from calls, and reduce manual note-taking, creating a more efficient admin team. MaxAssist® features a user-friendly interface and optimized workflows that reduce errors and simplify repetitive tasks. Staff can manage appointments, track performance, and optimize the entire patient journey with less effort. By combining AI-driven insights, integrated communication tools, and workflow optimization, MaxAssist® ensures dental teams can keep hygiene schedules full, capture previously missed treatment opportunities, and deliver a more productive, patient-focused practice environment. ## MaxAssist Pros & Cons **What users like:** - Users find MaxAssist's **ease of use** exceptional, simplifying patient messaging and integration with existing systems seamlessly. (32 reviews) - Users find the **texting feature effective** for reaching patients when traditional methods fail, enhancing communication and appointment booking. (23 reviews) - Users appreciate the **time-saving features** of MaxAssist, streamlining administrative tasks and enhancing patient workflow efficiency. (15 reviews) - Users highlight the **effective communication** with patients via text, finding it convenient and user-friendly. (14 reviews) - Users commend the **prompt customer support** of MaxAssist, enhancing their overall efficiency and satisfaction with the product. (14 reviews) - Users praise the **setup ease** of MaxAssist, highlighting its straightforward installation and excellent customer support. (14 reviews) - Users commend the **easy setup** of MaxAssist, enhancing communication and efficiency in managing patient appointments. (13 reviews) - Appointment Scheduling (11 reviews) - Patient Care (11 reviews) - Users find the **reminder system invaluable** , enhancing efficiency and significantly reducing missed appointments. (11 reviews) **What users dislike:** - Users face **messaging issues** with MaxAssist, struggling with restrictions on contacting inactive patients and families. (9 reviews) - Users are frustrated with MaxAssist's **limited features** , including scheduling limitations and character count restrictions. (6 reviews) - Users find the **system usability confusing** , struggling with note clarity and the initial setup leading to complaints. (6 reviews) - Users express frustration with the **limited customization** options in MaxAssist, impacting their efficiency and workflow. (5 reviews) - Users find the **high cost** of MaxAssist surprising compared to existing built-in programs like Tracker. (3 reviews) - Users find **integration issues** frustrating, as AI features are costly and disrupt the workflow across platforms. (3 reviews) - Note Functionality (3 reviews) - Not User-Friendly (3 reviews) - Users face **software limitations** with confusing notes, unclear timelines, and integration issues affecting their experience. (3 reviews) - User Discomfort (3 reviews) ## MaxAssist Reviews ### 1. Absolute Necessity for DSO's **Rating:** 5.0/5.0 stars **Reviewed by:** Wade H. | Vice President Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2021 **What do you like best about MaxAssist?** RecallMax provides immediate return right out of the gate - facilitating recall patient communication and flow in an organized manner - sorted by opportunity. **What do you dislike about MaxAssist?** Getting the most out of Recall Max does require training and dedication - but the return is worth it. **Recommendations to others considering MaxAssist:** Don't hesitate - this platform will provide immediate return when utilized properly. **What problems is MaxAssist solving and how is that benefiting you?** Recall Max helps facilitate recall base growth. ### 2. Excellent Service and Comprehensive Training! **Rating:** 4.5/5.0 stars **Reviewed by:** Steve H. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2021 **What do you like best about MaxAssist?** Engages all the staff to improve the practice schedule. **What do you dislike about MaxAssist?** It is costly to use, and online booking would be a great addition. **Recommendations to others considering MaxAssist:** This patient communication software will actually deliver what it promises. It fully syncs with our practice management software and does a deep dive into the numbers to provide valuable analytics to increase practice efficiency and profitability. **What problems is MaxAssist solving and how is that benefiting you?** Improving patient reminders ### 3. Positive Experience! Great Customer Service and very easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2021 **What do you like best about MaxAssist?** I love the customer service that recall max provides; they offer endless support and training. With Covid-19 this system does all our pre-screening questions and forms and automatially gets uploaded into the patients file. **What do you dislike about MaxAssist?** Patients who are over due 23 plus months, arent able to get overdue messages. Unfortunately, due to Canadian anti-spam legislation, they are not able to message patients that long after they’ve been in the clinic. **What problems is MaxAssist solving and how is that benefiting you?** Man hours! Recall Max does all our confirming and overdue notices; this has allowed me to focus on other vital roles in the office. ### 4. Recall Max is great! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2021 **What do you like best about MaxAssist?** I like to automatic lists that are created for due and late recalls **What do you dislike about MaxAssist?** When you contact a patient from one list, it doesn't seem to update their status on another list. **Recommendations to others considering MaxAssist:** None **What problems is MaxAssist solving and how is that benefiting you?** We spend much less time confirming! There was a lot of wasted time here. Now Recall Max does it for us! ### 5. Online booking features lacking. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about MaxAssist?** Integration with Dentrix was useful in pulling up patient data. **What do you dislike about MaxAssist?** Lack of online booking features on par with competitors. **What problems is MaxAssist solving and how is that benefiting you?** Patient short lists and recalls. ### 6. A good software but could use some improvements **Rating:** 3.0/5.0 stars **Reviewed by:** Veronic D. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2021 **What do you like best about MaxAssist?** That all texts and emails are sent out automatically **What do you dislike about MaxAssist?** That dentist treatments are not well set up in the software and are not accurate. Also, there's no way to reply to the survey **What problems is MaxAssist solving and how is that benefiting you?** It cuts down on our confirmation calls in the morning ### 7. Recall Max- City Dental **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2021 **What do you like best about MaxAssist?** Recall Max is very user-friendly and doesn't take long to learn the ins and out of the application. **What do you dislike about MaxAssist?** The app looks outdated and could use sprucing up! **Recommendations to others considering MaxAssist:** Recall Max has allowed us to keep better track of booking patients and to maximize production **What problems is MaxAssist solving and how is that benefiting you?** Getting in contact with a patient is very easy as most people prefer a text then a phone call. Recall max has also allowed us to keep better track of patients we have already reached out to ### 8. Very happy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about MaxAssist?** the text notifications & link to charted treatment **What do you dislike about MaxAssist?** I would like to see ledger information in patient profiles **Recommendations to others considering MaxAssist:** I feel Recall Max is a GREAT aset! **What problems is MaxAssist solving and how is that benefiting you?** Recall Max has been very beneifical by sending out the Covid Prescreens to our clients ### 9. Organized and efficient dashboard **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2021 **What do you like best about MaxAssist?** Easy to access list for recall, unscheduled treatments as well as missed and canceled appointments. **What do you dislike about MaxAssist?** The software does not capture unscheduled appointments and treatment over older than one year. **What problems is MaxAssist solving and how is that benefiting you?** We are covering all lists, recapturing missed and canceled appointments. ### 10. RecallMax is a great communication tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2021 **What do you like best about MaxAssist?** The ability to follow up with patients!! **What do you dislike about MaxAssist?** The patient appears on multiple lists, and it seems they have never been contacted. **Recommendations to others considering MaxAssist:** Do the training program. **What problems is MaxAssist solving and how is that benefiting you?** Better communication between staff and patients. ### 11. Office Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about MaxAssist?** I appreciate the quick patient communication and the flexibility it gives me. The new patient forms have been a real game-changer. **What do you dislike about MaxAssist?** I wish there was a place to save quick templates that we have created for our clinic to send out. **Recommendations to others considering MaxAssist:** Recall maxis easy to use and helps with the flow in our clinic. **What problems is MaxAssist solving and how is that benefiting you?** Having the follow up list is like my personal assistant. Keeps me on track and has solved many issues for me. ### 12. Good product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about MaxAssist?** How easily it sends the automatic emails to patients, also the list to call for recall and outstanding tx **What do you dislike about MaxAssist?** I dont like that if someone leaves a good review but they dont do the review on Google and there is no way to post the good reviews on Recall max automatically to Google. Only the good ones ! **What problems is MaxAssist solving and how is that benefiting you?** Just taking care of appointment reminders ### 13. Recall max has been very beneficial to our practice **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2021 **What do you like best about MaxAssist?** The ability to provide texting confirmation is very helpful and patients enjoy this option very much **What do you dislike about MaxAssist?** Would be nice if the reviews that patient leave could be directly linked to google reviews. **What problems is MaxAssist solving and how is that benefiting you?** Contacting patients via texting is excellent. Not many people like to answer phone calls anymore. The notifications of missed scheduled patients if beneficial as well as the over due advisements. ### 14. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2021 **What do you like best about MaxAssist?** The different lists of patients are very helpful **What do you dislike about MaxAssist?** Not being able to send a mass text we need this ASAP **What problems is MaxAssist solving and how is that benefiting you?** We are able to confirm immediately ### 15. Very organized, fantastic way to keep track and in contact with patients, and super easy to use!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2021 **What do you like best about MaxAssist?** Such a great convenient way to keep track of unscheduled patients. **What do you dislike about MaxAssist?** I would rather it be on the bottom of the screen rather than the side as I constantly open it when my mouse is reaching for something on the side of the screen. **What problems is MaxAssist solving and how is that benefiting you?** Its so helpful to fill gaps in schedules. The short call list is great. ### 16. Great Program **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2021 **What do you like best about MaxAssist?** I love how the program has streamlined our recall process, as well as the automated reminders for patientsfrees up alot of time to get other work done. **What do you dislike about MaxAssist?** I think that there is a lot of features that are un utilized as the training was very basic **What problems is MaxAssist solving and how is that benefiting you?** It is really helping us stay on top of due patients ### 17. Great program to have! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2021 **What do you like best about MaxAssist?** If you have questions or concerns, they respond very fast and helpful. **What do you dislike about MaxAssist?** A few services you do have to call to make adjustments. **Recommendations to others considering MaxAssist:** RecallMax is a great program to have, a lot easier to communicate with your clients. Outstanding engagement with clients' engagements. **What problems is MaxAssist solving and how is that benefiting you?** Auto Confirming appointments with patients. Direct communication with patients without calling. ### 18. Amazing Communication Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about MaxAssist?** The direct text messaging has been a game changer for our office making it easy to commutation with patients quickly. **What do you dislike about MaxAssist?** The announcement creator portion of RecallMax needs improvements. **What problems is MaxAssist solving and how is that benefiting you?** RecallMax has helped us to improve communication with patients and reduce unconfirmed appoitments in addition to helping schedule patients for recall appointments. ### 19. Recall Max has been great for us during COVID and adaptable to changing needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2021 **What do you like best about MaxAssist?** Patient Communication is great with Recall Max. **What do you dislike about MaxAssist?** We wish it was integrated more into our dental software, so we did not have to input contact notes twice. **What problems is MaxAssist solving and how is that benefiting you?** Using Recall Max frees up alot of time from our front end staff to allow them to focus on other tasks. ### 20. Recall max **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about MaxAssist?** Does the confirming for us and keeps track missed or unscheduled patients. Lets us know in advance who is due. **What do you dislike about MaxAssist?** We think it should be Y or N for confirmation. Not a random number because people reply incorrectly. **Recommendations to others considering MaxAssist:** Definitely worthwhile **What problems is MaxAssist solving and how is that benefiting you?** Confirming appointments and more efficient. ### 21. RecallMax is an administrator's best friend! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about MaxAssist?** It doesn't miss anything! Unscheduled treatment is so easy to stay on top of, confirmations, recalls - everything that keeps the practice productive and your admin team on the ball **What do you dislike about MaxAssist?** No dislikes! Haven' t found any downsides yet **What problems is MaxAssist solving and how is that benefiting you?** Huge patient compliance! ### 22. A + for efficiency! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2021 **What do you like best about MaxAssist?** The abilty to reach out to multiple clients and get immediate responses. **What do you dislike about MaxAssist?** The inabilty to tell if someone has read the text message. **What problems is MaxAssist solving and how is that benefiting you?** I love it because patients can respond a lot quicker via text as opposed to a phone call ### 23. Handy and easy to use program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about MaxAssist?** Large range of functions, organizes patient base nicely **What do you dislike about MaxAssist?** Unable to send mass texts to patients. Expensive for a small dental office, should have a lower price tier for smaller offices **What problems is MaxAssist solving and how is that benefiting you?** Benefits : Able to get patients to confirm appts automatically ### 24. Recall Max has saved our office much needed time away from the phone **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about MaxAssist?** The text and email confirmations are amazing **What do you dislike about MaxAssist?** I would like to be able to customize the email/text messages even more **Recommendations to others considering MaxAssist:** Great overall asset to dental offices **What problems is MaxAssist solving and how is that benefiting you?** social distancing is made easy with the virtual waiting room during the pandemic ### 25. Its okay **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2021 **What do you like best about MaxAssist?** I like the ability to be interactive with my patients and that it is very structured **What do you dislike about MaxAssist?** the responses from text messages are delayed at times. **What problems is MaxAssist solving and how is that benefiting you?** Scheduling patients. ### 26. 10/10 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2021 **What do you like best about MaxAssist?** Helpful keeping in touch with clients. Confirming appointments with clients. **What do you dislike about MaxAssist?** There is nothing we dislike about the software. **What problems is MaxAssist solving and how is that benefiting you?** Confirming appointments. ## MaxAssist Discussions - [What is RecallMax used for?](https://www.g2.com/discussions/what-is-recallmax-used-for) - 1 comment - [View MaxAssist pricing details and edition comparison](https://www.g2.com/products/maxassist/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+14%3A48%3A22+-0500&secure%5Bsession_id%5D=0289d82c-85e3-4aa2-a5fa-671da8cdc476&secure%5Btoken%5D=9eaf0a9a20e3eb5ba7b599be9b893484a3a0d6ef4461ffeffe26dd36f610eb2d&format=llm_user) ## MaxAssist Integrations - [ABELDent](https://www.g2.com/products/abeldent/reviews) - [ClearDent](https://www.g2.com/products/cleardent/reviews) - [Denticon](https://www.g2.com/products/denticon/reviews) - [Dentrix](https://www.g2.com/products/dentrix/reviews) - [Dentrix Enterprise](https://www.g2.com/products/dentrix-enterprise/reviews) - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews) - [LiveDDM](https://www.g2.com/products/liveddm/reviews) - [Maxident 6](https://www.g2.com/products/maxident-6/reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) ## MaxAssist Features **Information Flow** - Patient Case Management - Referrals Management - Records Management **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Communications **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration ## Top MaxAssist Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Solutionreach](https://www.g2.com/products/solutionreach/reviews) - 4.3/5.0 (167 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,035 reviews)