--- title: MaxAssist Reviews meta_title: 'MaxAssist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 226 reviews by the users' company size, role or industry to find out how MaxAssist works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 226 scale: '5' date_modified: '2026-07-13' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # MaxAssist Reviews **Vendor:** MaxAssist **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.7/5.0 **Total Reviews:** 226 ## About MaxAssist MaxAssist® is an AI-powered platform designed for dental practices to enhance patient engagement and streamline daily operations. Built by dental professionals, it integrates multiple features to support admin teams, office managers, and dentists in managing scheduling, communication, and administrative workflows. Unlike traditional software, MaxAssist® goes beyond sending reminders by also targeting patients who do not respond to automation. MaxAI, our actionable intelligence feature, uses over a decade of patient scheduling data to generate personalized daily plans. Each morning, dental teams receive guidance on which patients to contact and the most effective approach, helping practices stay ahead of gaps in their hygiene schedule while also identifying unscheduled treatment opportunities. MaxAI can forecast up to 30 days in advance, allowing practices to proactively address potential slowdowns and maximize patient visits. Max integrates with Mango Voice for seamless patient communication. Features like Call Pop and Patient Pop provide immediate visibility into who is calling, including appointment history and relevant patient details. Staff can engage patients in real time, book appointments directly from calls, and reduce manual note-taking, creating a more efficient admin team. MaxAssist® features a user-friendly interface and optimized workflows that reduce errors and simplify repetitive tasks. Staff can manage appointments, track performance, and optimize the entire patient journey with less effort. By combining AI-driven insights, integrated communication tools, and workflow optimization, MaxAssist® ensures dental teams can keep hygiene schedules full, capture previously missed treatment opportunities, and deliver a more productive, patient-focused practice environment. ## MaxAssist Pros & Cons **What users like:** - Users find MaxAssist to be **extremely easy to use** , allowing efficient communication and multitasking with excellent support. (32 reviews) - Users value the **easy patient communication** through MaxAssist, enhancing contact efficiency and tracking success effortlessly. (23 reviews) - Users value the **time-saving features** of MaxAssist, enhancing efficiency in communication and appointment management. (15 reviews) - Users value the **effective communication** capabilities of MaxAssist, facilitating convenient interactions with patients. (14 reviews) - Users praise the **excellent customer support** of MaxAssist, noting its promptness and helpfulness in facilitating smooth transitions. (14 reviews) - Users praise the **setup ease** of MaxAssist, highlighting its straightforward installation and excellent customer support. (14 reviews) - Users commend the **easy setup** of MaxAssist, enhancing communication and efficiency in managing patient appointments. (13 reviews) - Appointment Scheduling (11 reviews) - Patient Care (11 reviews) - Users find the **reminder system invaluable** , enhancing efficiency and significantly reducing missed appointments. (11 reviews) **What users dislike:** - Users face **messaging issues** like unwanted reminders and a lack of targeted group messaging capabilities. (9 reviews) - Users are disappointed by **limited features** , such as manual appointment entry that complicates scheduling processes. (6 reviews) - Users find the **usability confusing** , particularly with note management and navigation, impacting their overall experience with MaxAssist. (6 reviews) - Users express frustration with the **limited customization** options in MaxAssist, hindering personalization and convenience. (5 reviews) - Users find the **cost of MaxAssist high** compared to similar built-in programs, affecting affordability. (3 reviews) - Users find **integration issues** frustrating, as AI features are costly and disrupt the workflow across platforms. (3 reviews) - Note Functionality (3 reviews) - Not User-Friendly (3 reviews) - Users face **software limitations** with confusing notes, unclear timelines, and integration issues affecting their experience. (3 reviews) - User Discomfort (3 reviews) ## MaxAssist Reviews ### 1. Easily integrated into our office **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about MaxAssist?** We love the recall reminders for our patients and short list functions for filling appointments. It has lightened the load of our front end staff and reduced missed appointments. **What do you dislike about MaxAssist?** It would be nice if we could customize the automated messages a little more. **What problems is MaxAssist solving and how is that benefiting you?** Maxassist's short list function and recall and appointment reminders has reduced missed appointments and lightened the front end staff's workload, resulting in higher production, less unscheduled time, and more time for front end to focus on other tasks. **Official Response from Maria Grateron:** > Thank you for your feedback! We're glad the recall reminders and shortlist functions have helped reduce missed appointments. We understand your need for more message customization and will consider this in future updates. Stay tuned for improvements and thanks for choosing MaxAssist! ### 2. RecallMax features work great! **Rating:** 4.0/5.0 stars **Reviewed by:** Karen F. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about MaxAssist?** Many useful things! 1) texting ability, 2) GeniusForms! 3) appointment reminders and confirmations 4) online bookings **What do you dislike about MaxAssist?** Not many downsides for us. Would like to see dayof appointment reminders for certain patients who can't seem to remember their appointments! ;) **What problems is MaxAssist solving and how is that benefiting you?** GeniusForms - very useful to have the forms filled out ahead of time **Official Response from Maria Grateron:** > Thanks, Karen! It's great to hear that you find the texting ability, GeniusForms, appointment reminders, and online bookings useful. We appreciate your feedback and are glad to hear that RecallMax is benefiting your practice. ### 3. 10/10 would reccoemnd recallmax **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about MaxAssist?** Recall max helps us communicate with our patients via text which is very convenient to us as well as the patients. We also love that its user friendly and catagorizes our overdue patients **What do you dislike about MaxAssist?** havent found one yet but would be nice to be able to send mass texts to groups of specific patients without having to go into the web page. ie. patients overdue 1+ years would love to send a message that appeared personal but could be sent to all of them and checking them off as we go would be a user fiendly option as wel but currently too much clicking for this option **What problems is MaxAssist solving and how is that benefiting you?** the ease of contacting our patients for any reason even just sending a text for patients late for their appointments **Official Response from Maria Grateron:** > We're glad to hear that Max has been so helpful for your practice! We appreciate your feedback about the mass text feature and will definitely take it into consideration for future updates. Thank you for choosing us! ### 4. Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Brian K. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about MaxAssist?** The quick ease of being able to send text messages when we have an opening **What do you dislike about MaxAssist?** Cannot add personalized text message options on a repeat basis. Have to cut and paste when sending. **What problems is MaxAssist solving and how is that benefiting you?** Sending out open appointment times to ensure our schedule is filled appropriately. **Official Response from Maria Grateron:** > It's great to hear that MaxAssist is helping you efficiently fill open appointment times. We understand the need for personalized text message options and will explore ways to streamline this process for you! Thank you for choosing MaxAssist. ### 5. Easy & Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Kayla S. | Administrator/Hygiene Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about MaxAssist?** That is basically does a huge load of the work for you, no patient gets missed with the lists available **What do you dislike about MaxAssist?** That it sends texts from too many different numbers, I wish it used our office number so patients wouldn't get confused. Patients should also be able to respond to auto texts and not get a message saying that thier message was invalid because we still see it. **What problems is MaxAssist solving and how is that benefiting you?** It is making sure our patients are constantly reminded that they are due for an appointment which leads to booking up the schedule ### 6. RecallMax **Rating:** 4.0/5.0 stars **Reviewed by:** Sam A. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about MaxAssist?** RecallMax gives me another way to contact our patients. **What do you dislike about MaxAssist?** I do not like that the notes are not compatible. **What problems is MaxAssist solving and how is that benefiting you?** RecallMax is helping us contact patients that we havent seen in a long time. **Official Response from Maria Grateron:** > Thank you for your feedback! We're glad that Max provides an additional way to contact your patients. We understand the concern regarding note compatibility and will work on improving this. Stay tuned for future updates! ### 7. user friendly platform **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Marvin L. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2024 **What do you like best about MaxAssist?** we like that you can post own promotions **What do you dislike about MaxAssist?** The follow up lists of pending treatment make njotes in a different area that doesnt coincide with our follow up system **What problems is MaxAssist solving and how is that benefiting you?** time saver **Official Response from Maria Grateron:** > Thank you for your feedback! We’re glad to hear that you find the platform user-friendly and appreciate the ability to post your promotions. We understand the concern regarding the follow-up lists and how they don’t align with your existing follow-up system. Your feedback is important to us, and we’ll certainly look into ways to improve this feature for better integration. ### 8. Best customer service I've ever had, and the software is really good. **Rating:** 5.0/5.0 stars **Reviewed by:** Kate M. | Dentist/owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about MaxAssist?** Intuitive. Fantastic support. Ease of use. Ease of implementation. **What do you dislike about MaxAssist?** Patients get reminders the minute someone is moved, moving their time **What problems is MaxAssist solving and how is that benefiting you?** Reminders and being able to text patients **Official Response from Maria Grateron:** > Thank you for your kind feedback! We’re thrilled to hear you’re enjoying the software and our support. We apologize for any inconvenience with patient reminders. Please remember, that you can personalize these in the settings to better suit your needs. We truly appreciate you sharing your experience and are always here to help! ### 9. Love this program great support **Rating:** 5.0/5.0 stars **Reviewed by:** Christina L. | Dental Receptionist/ Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about MaxAssist?** I love how it lives in my dental software **What do you dislike about MaxAssist?** wish it put medication and allergies into the chart **What problems is MaxAssist solving and how is that benefiting you?** getting forms filled out ahead of time and confirming appointments **Official Response from Maria Grateron:** > Thank you for your positive review! We're thrilled to hear that Max is seamlessly integrated with your dental software and is helping you with forms and appointment confirmations. We'll make sure to pass along your feedback about the medication and allergies feature to our development team. Thank you for choosing us! ### 10. Time Saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about MaxAssist?** The reminder calls were a game changer in the beginning for staff time vs. making manual calls. Now it is the use of technology, patients prefer to recieve text messages and emails to a phone call. They can receive a reminder or short notice message by text or email and get back to us at their conveience without having to interrupt their day with phone calls, especially when they are busy at work during the day. We use recall max daily, all throughout the day. Having a short notice that is sent with a few clicks is amazing and organized in such a way that is saves so much time going patient by patient to fill a short notice opening in our schedule. **What do you dislike about MaxAssist?** One drawback would be the randomized numbers, would be great if they could have our office number show so it is familiar and the same each time a message is sent. **What problems is MaxAssist solving and how is that benefiting you?** The ease of replacing daily reminder calls for all patients to an automated system that just happens daily in the background. Next step was having an automated short notice list with multiple factors for choosing which patients get notified based on the patients preferred days, times and providers. This system saves time and wasted energy that can be redirected into other tasks within the office. And not to mention that patients prefer these methods of communication, text messages and emails. ### 11. Time Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Kin F. | Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2024 **What do you like best about MaxAssist?** I coundn't imagin doing my work without it. It has made my job so much more efficiant, from appointment reminder to scheduling short notice patients. **What do you dislike about MaxAssist?** Currently running the latest version of Dentrix, however this program is not completly intergrated. It would be nice to select a patient from the appointment screen instead of do a search to pull up the patient in the RecallMax program. **What problems is MaxAssist solving and how is that benefiting you?** Short notice appointments are being filled **Official Response from Maria Grateron:** > Kin, We're thrilled to hear that RecallMax has made your job more efficient and has been a valuable tool for scheduling short-notice patients. Thank you for your feedback about the integration with Dentrix. We are constantly working to improve our software and will take your suggestion into consideration for future updates. ### 12. We love RecallMax - very user friendly, useful tools to use, the reports are awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Micki C. | Patient Care Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2024 **What do you like best about MaxAssist?** So easy to use. The text messaging options are a great help to fill open appointments or to send information. The Forms that we have patients fill out online are integrated into our Dentrix software. **What do you dislike about MaxAssist?** To be honest, I do not have any real dislikes with RecallMax!!! **What problems is MaxAssist solving and how is that benefiting you?** RecallMax is helping to fine tune our office specific reminder text messages to our patients. This is to our office specifically. **Official Response from Maria Grateron:** > Thank you so much for your feedback! We're glad to have you as a RecallMax user, and appreciate you taking the time to write this review. It means a lot to us! ### 13. Easy to use, lots of great features **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2024 **What do you like best about MaxAssist?** I really like that it sends a reminder 2 weeks before, 2 days before and the day of the appointment. My patients really appriciate that. I also like that i can call support and get great service very quickly. I will and do recommend Recall max to my friends that work in Dental offices. The software is so easy to use and so easy to learn. Everyone in my office use it help with booking and retention. **What do you dislike about MaxAssist?** I wish recall max showed the insurance info as well. **What problems is MaxAssist solving and how is that benefiting you?** They fixed the New Patient forms to how we need them.I was really pleased ### 14. Highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Tonya G. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about MaxAssist?** The short notice list has been a game changer in our office. We love this feature **What do you dislike about MaxAssist?** The fact that it is mostly hidden, but if you accidentally hover over it while working on something else it shows the task bar. It annoying sometimes. **What problems is MaxAssist solving and how is that benefiting you?** It easily helps to fill appoinment times that come available short notice. ### 15. Very fast and efficient service! **Rating:** 4.0/5.0 stars **Reviewed by:** Deanna P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about MaxAssist?** The staff is always helpful and pleasant. They are fast and efficient. The program is about 6 months in for us and we are using more and more of the features all the time. **What do you dislike about MaxAssist?** We still feel that we have to go back and forth to our scheduling program a bit, but we are starting to "trust" Recallmax more and more. **What problems is MaxAssist solving and how is that benefiting you?** I feel we have better control of our outstanding treatment and for recalls ALL patients are notified at once when they are due which is efficient for us. Time saver. ### 16. Office Coordinator **Rating:** 5.0/5.0 stars **Reviewed by:** Kaleena S. | Office Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about MaxAssist?** I love the ease of use. Recall max was installed very quickly and we were able to use it right away. Patient communication is easy to see, and respond to. We have it up on our computers all day and it never gets in the way. Patients love how once they confirm appointments, they are not constantly bothered with reminders, like our old texting system did. **What do you dislike about MaxAssist?** There is nothing we do not like about RecallMax! **What problems is MaxAssist solving and how is that benefiting you?** Confirming appointments, communicating with patients. ### 17. New User to RecallMax **Rating:** 3.5/5.0 stars **Reviewed by:** Hannah G. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about MaxAssist?** It helps us with recall. Saves us time with messaging but we still have to do a lot of calling. It is organized in a way that is easier to reach patients. **What do you dislike about MaxAssist?** We wish it was like our last system with text messaging. The app is also difficult to keep open while using other systems, so I tend to log out and only use when necessary. **What problems is MaxAssist solving and how is that benefiting you?** RecallMax has helped get many very past due patients back in the office! **Official Response from Maria Grateron:** > Thank you for sharing your feedback! We’re glad to hear that MaxAssist is helping with recall and saving time on messaging while keeping things organized. We understand that getting used to a new system can be challenging, but our support team is always happy to assist with any questions or issues you may have. We’re also continually working on improving the user experience. Stay tuned for future updates! ### 18. Recall use in our practice **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about MaxAssist?** Our office uses daily the reminder and texting options on Recall its a great way to get in touch with PTS and can be faster than sending an email in many cases. We as well utilize the annoucnments tab whenver we have a mass email to be sent to our patients **What do you dislike about MaxAssist?** The only thing not ideal about recall is that in the reminders it will prompt people to repy a number to comfirm when they do that it says invalid response. **What problems is MaxAssist solving and how is that benefiting you?** People who do not want phone calls or emails are able to text us. As well we use the overdue list from the ystem which i a easy way to find PTs to contact. **Official Response from Maria Grateron:** > Thank you so much for your feedback! We’re thrilled to hear that the reminder and texting options on Recall, as well as the Announcements tab, have been helpful for your practice. We understand that the "invalid response" prompt can be a bit confusing. While the confirmation is automatic, please know that you can always use our two-way text feature for more seamless communication. We truly appreciate your input and are always working to make MaxAssist even better for you. ### 19. Good product but has limits and size of the practice makes a difference. **Rating:** 3.5/5.0 stars **Reviewed by:** Mariah N. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about MaxAssist?** It is efficient with forms and texting and confirmations It is a great way to know who has already made contact so you aren't repeatedly bothering the patient with the same concerns You don't have to go on a wild goose chase for overdue patients **What do you dislike about MaxAssist?** If you have a small practice not all the features could be used to their full potential Some of the lists only have a handful of people able to be put on it which skews out numbers making it come across as we are not utilizing the product and the short notice list is useful but we don't have many people to put on it again making it seem as though our numbers are bad when really our patient base is just currently small It's not very customizable when it comes to forms **What problems is MaxAssist solving and how is that benefiting you?** Not having to track down patients ### 20. Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Nicola F. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about MaxAssist?** I love the text function. Easy to use, I use it all day every day. **What do you dislike about MaxAssist?** Nothing. I like all aspects of the program. **What problems is MaxAssist solving and how is that benefiting you?** Our patients respond much faster to texting. ### 21. Accessible **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2024 **What do you like best about MaxAssist?** Easy to leave patients messages when they are unavailable for us to reach them via call. We can send mass messages to our clients which makes life easier. **What do you dislike about MaxAssist?** ineffective in having patients to confirm via recallmax. Many factors are at play here from language barrier to inability of system to only recognize a set of numbers for patients to confirm instead of being more simplistic with possibly asking them to text back ok/OK/confirm/confirmed. I think having system recognize a more wider selection of answers can improve confirmation via app. **What problems is MaxAssist solving and how is that benefiting you?** helping us communicate with patients and follow-up with them then and there ### 22. its great to have Recall Max in our office! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about MaxAssist?** Recall Max has helped reduce our Administrators time on the phones and has helped increase appointments being booked. There are so many features that help us build our practice. The ease of integration and ease of use of the software was impressive. Also the great customer support available through RM has been so helpful. **What do you dislike about MaxAssist?** Recall Max has been very helpful in all aspects. It is great, there is nothing that I dislike. **What problems is MaxAssist solving and how is that benefiting you?** RecallMax has reduced phone time and increased contact with patients. ### 23. The best program available! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about MaxAssist?** Very effective! Does excatly what we need it to do! Love that it sync's well with our dental software! Friendly and helpful customer service reps. **What do you dislike about MaxAssist?** Wish it was more user friendly! Other than that, it's been very helpful! **What problems is MaxAssist solving and how is that benefiting you?** It's been great for reminding our patients when they are due or overdue for exam and cleaning. It helps so we stay busy and are able to fill the schdeule. Also able to fill last minute openings pretty quick with this program! ### 24. Great Switch **Rating:** 5.0/5.0 stars **Reviewed by:** michelle m. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about MaxAssist?** We enjoy the user friendly task bar that allows you to access multiple call list. **What do you dislike about MaxAssist?** Would hope to be able to send annoucements through text. **What problems is MaxAssist solving and how is that benefiting you?** Sending confirmations, and great way to communicate with patients. ### 25. Great for texting patients! **Rating:** 1.0/5.0 stars **Reviewed by:** Tara M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2024 **What do you like best about MaxAssist?** Its Great for contacting patients by text and making staff more accountable for the calls. I love how you can keep track of the production. Easy to reach customer support. **What do you dislike about MaxAssist?** no personalize email to appt type, cant tell pts to coome earlier to specific appts, does not recognize completes or new patients in our system. It tells us pts are overdue and have just been in- somethings not matching. **What problems is MaxAssist solving and how is that benefiting you?** additional communication ### 26. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2024 **What do you like best about MaxAssist?** I like how user friendly it is and offers aot of features. **What do you dislike about MaxAssist?** I do not like that after some appointments are changed patients still get reminders for their old appointment date, Or if they book a year in advance they get a notification immedialty and it confuses them . **What problems is MaxAssist solving and how is that benefiting you?** It helps with communication with patients, even if they don't respond with the directed response at least they message back sometimes. ### 27. Great system to use for account follow-ups **Rating:** 4.5/5.0 stars **Reviewed by:** Nancy R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about MaxAssist?** I use RecallMax for all my account follow-ups **What do you dislike about MaxAssist?** RecallMax does not integrate with Oryx Software **What problems is MaxAssist solving and how is that benefiting you?** Never really had an issue and if I did, support was quick to respond. ### 28. RecallMax is very user friendly. Makes communication with patients more streamlined. **Rating:** 4.0/5.0 stars **Reviewed by:** Leah G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about MaxAssist?** Automatic text reminders/ confirmations. **What do you dislike about MaxAssist?** Cannot type long messages and must send muliple ones **What problems is MaxAssist solving and how is that benefiting you?** We would like to be able to send signable forms, without an additonal service fee ### 29. Recall Max is a game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian M. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about MaxAssist?** We don't have to waste time calling patients to confirm appointments !!! **What do you dislike about MaxAssist?** We can't find anthing to dislike about RecallMax **What problems is MaxAssist solving and how is that benefiting you?** It has eliminated no shows !!! **Official Response from Maria Grateron:** > Sebastian, we're thrilled to hear that you're enjoying the time-saving benefits of RecallMax! Thank you for sharing your positive experience. ### 30. Great seamless all in one software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about MaxAssist?** It simplifies daily tasks and priorities. **What do you dislike about MaxAssist?** Maxident and recallmax don't seem to work together as well **What problems is MaxAssist solving and how is that benefiting you?** RM is reaching out to overdue patients that Maxident lacked **Official Response from Maria Grateron:** > Thank you for your feedback! We’re glad to hear that MaxAssist helps simplify your daily tasks and priorities. We understand your concern about the integration between Maxident and Max, and we’ve been actively working on improving these integrations. Stay tuned for upcoming updates! ### 31. I feel like the recall max software goes great with Cleardent **Rating:** 4.0/5.0 stars **Reviewed by:** Dr. Suzy H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about MaxAssist?** The confirmation & reminders, also being able to text & email. I also like the fact I can send out announcements to all patients when something inportant comes up **What do you dislike about MaxAssist?** I Cant think of anything at this time. Thank you **What problems is MaxAssist solving and how is that benefiting you?** Confirmations, allowing me to communicate with Patients while on the phone or having another Patient in front of me ### 32. Recall Max is a great tool to free up time for our administrators **Rating:** 3.0/5.0 stars **Reviewed by:** Vanessa O. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about MaxAssist?** We like the appointment confirmations and reminders that are sent to patients due for Hygiene **What do you dislike about MaxAssist?** All of the add ons like reputation max, two way texting, digital forms (unlimited) , making changes etc are billed in addition to the monthly charge when competitior software options include all of these things and for a lower monthly fee. **What problems is MaxAssist solving and how is that benefiting you?** Saves us some time for appointment confirmations but a lot of patients do not respond ### 33. Reducing my admin load **Rating:** 4.5/5.0 stars **Reviewed by:** Donna H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about MaxAssist?** Not having to spend so much time on phone confirming or calling patients that are due for recalls **What do you dislike about MaxAssist?** patients complaining of repeditive texts and emails **What problems is MaxAssist solving and how is that benefiting you?** Less time making calls to patients ### 34. It was a great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Salma A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about MaxAssist?** Organzation, managment and reminders.. **What do you dislike about MaxAssist?** It would be more helpful if patients can be searched by phone number **What problems is MaxAssist solving and how is that benefiting you?** Recall reminders is the best part as sometimes it's hard to keep track ### 35. One of the best systems! **Rating:** 5.0/5.0 stars **Reviewed by:** David B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about MaxAssist?** The ease of the system and the texting/contacting patients I love the ease of being able to see when patients are due or overdue and quickly get them scheduled **What do you dislike about MaxAssist?** As of now there is nothing I don't like about RecallMax **What problems is MaxAssist solving and how is that benefiting you?** It is so easy to get in touch with patients quickly and get them scheduled ### 36. Improved our Recall Appointments Drastically! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about MaxAssist?** We love that all the recall tracking and messaging is done for us in the background. It takes a lot of weight off of our shoulders by having to do it all on our own! Also the chat feature is utilized between the staff and patients as our number one preferred form of communication. It is so quick and convenient and we have so much more success in reaching our patients by text than phone call or email. **What do you dislike about MaxAssist?** There aren't any significant downsides of RecallMax that we have ever come across and have been using it for a few years now! **What problems is MaxAssist solving and how is that benefiting you?** We struggled for years to figure out an effective way to track and reach out to our patients for recall appointments or any kind of appointments. Now that we have been using RecallMax it has made it so much easier and more effective to track our recalls, send out messages to patients, and quickly see other family members' needs for care. The follow-up feature has allowed us to keep track of patients so they are not lost in the mix of things, and we can always stay on top of our proposed treatment. The chat feature has allowed us to communicate successfully and quickly with our patients better than we were able to before. We no longer have to spend countless hours on the phone and wait for callbacks or emails to be returned; the patients love it too! ### 37. Recall max does the job of a full time admin member **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about MaxAssist?** Filling spots in hyg, prompting reviews, keeping ontop of missed appointments, FORMS!! **What do you dislike about MaxAssist?** limited capacity with the forms features ex: attatching consents to appointmnet statuses. Changing individual patient preferences for appointment reminders ex: some like 1 week only some like one month, two week, one day etc **What problems is MaxAssist solving and how is that benefiting you?** not loving that I cannot change the forms. I have mastered sign forms and don't like the charge to make your own. I wouldnt have switched for this reason alone. ### 38. Great tool to confirm patients and keep on top of recalls. **Rating:** 4.0/5.0 stars **Reviewed by:** Taha J. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about MaxAssist?** Automatic texting, recall tracking. Mostly works behind the scenes. **What do you dislike about MaxAssist?** Should be able to use our existing number (competitors do it). Online booking is limited, we still use our own in house booking system. Should have a screen to view all SMS history, regardless of patient name. Would be nice to have a full cloud based GUI. **What problems is MaxAssist solving and how is that benefiting you?** Keeping patients up to date with recalls and confirming appointments more efficiently. ### 39. RecallMax makes my life easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about MaxAssist?** RecallMax is a fantastic software, and it has benefitted our practice immensely. The forms integration has helped us keep our consents and medical forms organized, and freed up time for our admin team to focus on other things. The online scheduler option through our website has allowed us to increase our bookings. **What do you dislike about MaxAssist?** The one improvement that RecallMax could make is allowing more freedom within the online scheduler. The ability to adjust the time units to 15min units, scheduling multiple chairs for the same doctor. As well, when an appointment is scheduled, the time block should be removed for the booking options. Another option that would be nice to add to recallmax would be an intra-office communication system, like Yapi offers. **What problems is MaxAssist solving and how is that benefiting you?** Reminder calls/emails- the automated system sending out messages with the option to online schedule is fantastic, and even 1 booking frees up time for the admin team to do other things. ### 40. Organized patient lists **Rating:** 4.5/5.0 stars **Reviewed by:** swfdental s. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about MaxAssist?** I like that RecallMax organizes the patients into easily accessible and concise lists. It makes finding and calling patients easier and removes the guesswork of what treatment is needed. I also like that it is easy to see who else in the family needs appointments **What do you dislike about MaxAssist?** I don't really have any issues with what RecallMax offers in terms of being able to make phone call lists easier to access; the only thing I don't particularly like is the layout of the treatment needed tab. It can be difficult to see multiple treatment plans at the same time **What problems is MaxAssist solving and how is that benefiting you?** It lets us keep track of who is making calls and how many each day. Because it creates a daily list it also lets staff clearly see what needs to be done by the end of the day ### 41. Takes the work out of confirming **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about MaxAssist?** We love that the system auto- confirms our patients, freeing up a good part of our day. I would say 90% + confirm through the RecallMax system, so there are only a few calls to make each day. We also really appreciate the aut-recall reminders as that is a least favourite job around here. We also use the texting feature to text our patients about other things than recalls. **What do you dislike about MaxAssist?** I wish the recall messages that were already reached out to by our staff (phone call after the auto-recalls) went off the list for a chosen amount of time to give more of a visual of the amount of people left to call ourselves. **What problems is MaxAssist solving and how is that benefiting you?** The problem of patients not remembering their appointments, as this gives a written accurate appointment time to their phones and emails. ### 42. Office efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Litia W. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2023 **What do you like best about MaxAssist?** Recall max makes life easier by creating an online bridge to dental softwares. Less paper, more organization. **What do you dislike about MaxAssist?** I am looking forward to the forms addition to the recall max expansion packages. 1 payment will make this service even better **What problems is MaxAssist solving and how is that benefiting you?** Communication with patients Form submission Efficiencies ### 43. EFFICIENT **Rating:** 4.0/5.0 stars **Reviewed by:** Allison T. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about MaxAssist?** EASY TO USE AND FREES UP MY TIME FOR MORE IMPORTANT THINGS **What do you dislike about MaxAssist?** THE LIMITS ON MESSAGE LENGTH, NEED LONGER SUPPORT HOURS **What problems is MaxAssist solving and how is that benefiting you?** Confirming appointment and letting patients know when they are due/overdue and save the date ### 44. New to office **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie R. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about MaxAssist?** Easy to use and intuitive, patients enjoy the messages and ease of access **What do you dislike about MaxAssist?** The downside is it is a 3rd party, so some patients do not recognize the number. **What problems is MaxAssist solving and how is that benefiting you?** Filling appointments rapidly ### 45. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Nimet J. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about MaxAssist?** Training and support were great for owner and staff **What do you dislike about MaxAssist?** It would be nice if phone calls could be included as well **What problems is MaxAssist solving and how is that benefiting you?** Ensuring touch points are consistent to achieve fewer cancellations. ### 46. Has helped us grow our practice **Rating:** 5.0/5.0 stars **Reviewed by:** Eagle Creek R. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about MaxAssist?** Automated reminders Ease of use Ease of implementation **What do you dislike about MaxAssist?** Not much to talk about here. We love this product **What problems is MaxAssist solving and how is that benefiting you?** Reminders for appointments Communication with patients ### 47. Friendly and informative **Rating:** 5.0/5.0 stars **Reviewed by:** tammy m. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about MaxAssist?** Very easy takes away a lot of work. Customer support is quick and friendly. **What do you dislike about MaxAssist?** Navigating to genius isn't always straight froward **What problems is MaxAssist solving and how is that benefiting you?** forms to patients ### 48. Great program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about MaxAssist?** Easily access patient recalls and remind them of their appointments **What do you dislike about MaxAssist?** Not always updated on patient information **What problems is MaxAssist solving and how is that benefiting you?** Easily contacting patients ### 49. Great Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about MaxAssist?** does most of our confirming for us, makes it easy to fill apts and communicate with patients **What do you dislike about MaxAssist?** I wish we didin't have to open up a different software, would be nice if they were linked more efficiently for commmunitcations etc **What problems is MaxAssist solving and how is that benefiting you?** Aids in filling apts and communication ### 50. Has freed up my reception staff to focus on other tasks. **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Taha J. | Owner, Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MaxAssist?** Automatic confirmations and recall reminders are a game changer. Before recallMax we still confirmed by SMS, but it was all manual, now we rarely need to manually call or text anybody. **What do you dislike about MaxAssist?** The interface is a little dated in appearance..I would prefer a fully functional web portal. This is minor since the functionality makes up for this. **What problems is MaxAssist solving and how is that benefiting you?** Our hygiene had too many gaps, now we are booking weeks in advanace. It is also very useful for tracking unfinished treatment and I like how each staff member has their own login to track things. ## MaxAssist Discussions - [What is RecallMax used for?](https://www.g2.com/discussions/what-is-recallmax-used-for) - 1 comment - [View MaxAssist pricing details and edition comparison](https://www.g2.com/products/maxassist/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+15%3A18%3A12+-0500&secure%5Bsession_id%5D=985799e6-9ab1-410e-84a9-afa1f62e1077&secure%5Btoken%5D=028431368043dff7edc645c7819ade16f31626b46ad63768041f848de7e1e46b&format=llm_user) ## MaxAssist Integrations - [ABELDent](https://www.g2.com/products/abeldent/reviews) - [ClearDent](https://www.g2.com/products/cleardent/reviews) - [Denticon](https://www.g2.com/products/denticon/reviews) - [Dentrix](https://www.g2.com/products/dentrix/reviews) - [Dentrix Enterprise](https://www.g2.com/products/dentrix-enterprise/reviews) - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews) - [LiveDDM](https://www.g2.com/products/liveddm/reviews) - [Maxident 6](https://www.g2.com/products/maxident-6/reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) ## MaxAssist Features **Information Flow** - Patient Case Management - Referrals Management - Records Management **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Communications **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration ## Top MaxAssist Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Solutionreach](https://www.g2.com/products/solutionreach/reviews) - 4.3/5.0 (167 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,027 reviews)