--- title: Matterport Reviews meta\_title: 'Matterport Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 96 reviews by the users' company size, role or industry to find out how Matterport works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 96 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- ### Matterport Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **impressive 3D Dollhouse and Floor Plan features** that enhance client engagement and reduce site visit costs. [(1 mentions)](https://www.g2.com/products/matterport/reviews?filters%5Bsentiment_snippet%5D=2409287&qs=pros-and-cons#reviews) Users are impressed by the **exceptional quality** of Matterport’s 3D visualizations, enhancing client engagement and reducing site visits. [(1 mentions)](https://www.g2.com/products/matterport/reviews?filters%5Bsentiment_snippet%5D=2409280&qs=pros-and-cons#reviews) Users find the **lack of customization** frustrating, as advanced edits and flexibility in the platform are severely limited. [(2 mentions)](https://www.g2.com/products/matterport/reviews?filters%5Bsentiment_snippet%5D=2108180&qs=pros-and-cons#reviews) Users find the **monthly hosting fees** for Matterport tours to be costly and burdensome for managing portfolios. [(1 mentions)](https://www.g2.com/products/matterport/reviews?filters%5Bsentiment_snippet%5D=1735801&qs=pros-and-cons#reviews) Users report significant **permission issues** with Matterport's customer service, highlighting incompetence and lack of authority to assist effectively. [(1 mentions)](https://www.g2.com/products/matterport/reviews?filters%5Bsentiment_snippet%5D=2108183&qs=pros-and-cons#reviews) Users report a **poor interface design** leading to frustrating experiences with customer service and billing support. [(1 mentions)](https://www.g2.com/products/matterport/reviews?filters%5Bsentiment_snippet%5D=2108190&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Matterport ##### 1. Features Users highlight the **impressive 3D Dollhouse and Floor Plan features** that enhance client engagement and reduce site visit costs. [ See 1 mentions ](https://www.g2.com/products/matterport/reviews?filters%5Bsentiment_snippet%5D=2409287&qs=pros-and-cons#reviews) See Related User Reviews ![Andrea C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea C.") AC Andrea C. Small-Business (50 or fewer emp.) 4.0/5 "Exceptional 3D Visualization That Elevates Client Engagement" What do you like about Matterport? The automated generation of the 3D "Dollhouse" view and Floor Plan stands out as the most impressive feature. It turns basic 360° scans into a precise ##### 2. Quality Users are impressed by the **exceptional quality** of Matterport’s 3D visualizations, enhancing client engagement and reducing site visits. [ See 1 mentions ](https://www.g2.com/products/matterport/reviews?filters%5Bsentiment_snippet%5D=2409280&qs=pros-and-cons#reviews) See Related User Reviews ![Andrea C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea C.") AC Andrea C. Small-Business (50 or fewer emp.) 4.0/5 "Exceptional 3D Visualization That Elevates Client Engagement" What do you like about Matterport? The automated generation of the 3D "Dollhouse" view and Floor Plan stands out as the most impressive feature. It turns basic 360° scans into a precise ### Top Cons or Disadvantages of Matterport ##### 1. Lack of Customization Users find the **lack of customization** frustrating, as advanced edits and flexibility in the platform are severely limited. [ See 2 mentions ](https://www.g2.com/products/matterport/reviews?filters%5Bsentiment_snippet%5D=2108180&qs=pros-and-cons#reviews) See Related User Reviews ![Andrea C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea C.") AC Andrea C. Small-Business (50 or fewer emp.) 4.0/5 "Exceptional 3D Visualization That Elevates Client Engagement" What do you dislike about Matterport? What I find most frustrating is the mandatory, ongoing monthly hosting fee required to keep tours active. For anyone managing a portfolio, these costs ![Josh R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh R.") JR Josh R. Small-Business (50 or fewer emp.) 2.5/5 "Great Product - Terrible Customer Service" What do you dislike about Matterport? Customer Service and Billing team is incappable and uncompentant and does not have the authority to actually halp you. I called on 5-20-25 to downgra ##### 2. Expensive Users find the **monthly hosting fees** for Matterport tours to be costly and burdensome for managing portfolios. [ See 1 mentions ](https://www.g2.com/products/matterport/reviews?filters%5Bsentiment_snippet%5D=1735801&qs=pros-and-cons#reviews) See Related User Reviews ![Andrea C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea C.") AC Andrea C. Small-Business (50 or fewer emp.) 4.0/5 "Exceptional 3D Visualization That Elevates Client Engagement" What do you dislike about Matterport? What I find most frustrating is the mandatory, ongoing monthly hosting fee required to keep tours active. For anyone managing a portfolio, these costs ##### 3. Permission Issues Users report significant **permission issues** with Matterport's customer service, highlighting incompetence and lack of authority to assist effectively. [ See 1 mentions ](https://www.g2.com/products/matterport/reviews?filters%5Bsentiment_snippet%5D=2108183&qs=pros-and-cons#reviews) See Related User Reviews ![Josh R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh R.") JR Josh R. Small-Business (50 or fewer emp.) 2.5/5 "Great Product - Terrible Customer Service" What do you dislike about Matterport? Customer Service and Billing team is incappable and uncompentant and does not have the authority to actually halp you. I called on 5-20-25 to downgra ##### 4. Poor Interface Design Users report a **poor interface design** leading to frustrating experiences with customer service and billing support. [ See 1 mentions ](https://www.g2.com/products/matterport/reviews?filters%5Bsentiment_snippet%5D=2108190&qs=pros-and-cons#reviews) See Related User Reviews ![Josh R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh R.") JR Josh R. Small-Business (50 or fewer emp.) 2.5/5 "Great Product - Terrible Customer Service" What do you dislike about Matterport? Customer Service and Billing team is incappable and uncompentant and does not have the authority to actually halp you. I called on 5-20-25 to downgra ## Top-Rated Alternatives [ ![OpenSpace](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7045f04c7ac5bdbf545a6a8f47e2f3db/openspace.jpg "OpenSpace") OpenSpace 4.5/5(14) ](https://www.g2.com/products/openspace/reviews) [ ![Real Tour Vision](https://images.g2crowd.com/uploads/product/hd_favicon/c701ed0f42310afc1e460ab2a6bfb849/real-tour-vision.svg "Real Tour Vision") Real Tour Vision 4.8/5(26) ](https://www.g2.com/products/real-tour-vision/reviews) [ ![Autodesk Forma (formerly Autodesk Construction Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/39d038f4dc28c04cdab43f90e30b1bb8/autodesk-forma-formerly-autodesk-construction-cloud%282%29.svg "Autodesk Forma (formerly Autodesk Construction Cloud)") Autodesk Forma (formerly Autodesk Construction Cloud) 4.4/5(5,385) ](https://www.g2.com/products/autodesk-forma-formerly-autodesk-construction-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/matterport/competitors/alternatives) MN Maria N. Engineer Small-Business (50 or fewer emp.) 6/27/2022 "Very good tool with a short learning curve and easy to learn" 5/5 What do you like best about Matterport? I like Matterport because it's easy to use and very intuitive and the learning curve is short I like the speed of sewing and capturing they are very easy to use its a great solution and we liked the additional learning material Matterport is very helpful for showing existing space conditions and works great for documentation and information data during construction. Review collected by and hosted on G2.com. What do you dislike about Matterport? Just some problems in the floor plans, I think it could be improvements and correct the alignment errors that prevent its use on certain occasions. Review collected by and hosted on G2.com. Recommendations to others considering Matterport: It is a very good tool, you must innovate with this new technology, I recommend it. Review collected by and hosted on G2.com. What problems is Matterport solving and how is that benefiting you? Matterport helps us a lot during the 3D build and display, we always have this software and do a scan to collect the existing information. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite MH Marie H. Support Engineer Small-Business (50 or fewer emp.) 7/25/2022 "A useful and easy-to-use tool due to its functions they are exactly what were looking for" 5/5 What do you like best about Matterport? I like Matterport because it is easy to use because of its features which are very good and also its user interface is good and completely new to learn and it offers understandable design features and unique 3D details and tabulation calcutlation it is excellent and good software. Review collected by and hosted on G2.com. What do you dislike about Matterport? Its all good but at first it was a bit frsutrating to see that some features were complex and I didnt like how it worked and eventually we got used to it and learned. Review collected by and hosted on G2.com. What problems is Matterport solving and how is that benefiting you? It is a software that fulfils its functions, it is used to generate reports and 3D visualization and thus we save time with this software. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite CF Christine F. Engineer Support Small-Business (50 or fewer emp.) 7/6/2022 "Matterport very good tool with flexible functions to plan yours in 3D" 5/5 What do you like best about Matterport? What I love about this tool is the ability to share files and the features are flexible and customizable. Matteport is great for mobile, it also offers capture services and I liked the blur feature. Review collected by and hosted on G2.com. What do you dislike about Matterport? I wish they would improve the property scanning and lower the price a bit. Review collected by and hosted on G2.com. Recommendations to others considering Matterport: You should try it and you will see that it will be of great help to you. I recommend it to you. Review collected by and hosted on G2.com. What problems is Matterport solving and how is that benefiting you? It allows us to meet and share with clients and provide them with 3D images and designs and we like to see that clients are happy with virtual tours. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite MH Mary H. Project Engineer Small-Business (50 or fewer emp.) 7/5/2022 "Matterport highly recommended tool for 3D walkthoughs" 5/5 What do you like best about Matterport? I like this high-quality software which is great for putting together virtual property tours, I like the learning curve and the basics are picked up quickly. I also like the functionality, it's exactly what we needed, and it's excellent. Review collected by and hosted on G2.com. What do you dislike about Matterport? The software has its strong points for 3D walkthroughs and makes it very good software, the only problem is that sometimes the images take time to load. Review collected by and hosted on G2.com. Recommendations to others considering Matterport: A great quick and easy implementation solution. Review collected by and hosted on G2.com. What problems is Matterport solving and how is that benefiting you? A great solution for creating tours and displaying them. So the experience is positive, that's why I give it 10 stars because it works very well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite FR Francois R. Developer Small-Business (50 or fewer emp.) 8/9/2022 "Great program for 3D tours and improve customer experience" 5/5 What do you like best about Matterport? I like Matterport because it's a perfect solution for 3D virtual tours. I like the animation and the texture makes the images nice and gives good animations to the models. Review collected by and hosted on G2.com. What do you dislike about Matterport? There is nothing I can say that I don't like because it is very good software that doesn't cause any problems. Review collected by and hosted on G2.com. What problems is Matterport solving and how is that benefiting you? It is used for 3D virtual tours and they are excellent, they help us a lot, they offer a great user experience and they are quick to meet deadlines. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite BJ Berta J. Software Developer Small-Business (50 or fewer emp.) 7/25/2022 "Matterport and incredible tool to improve the quality of the user experience with virtual tours" 5/5 What do you like best about Matterport? I like this technology, it works great for virtual tours and it's good to surprise customers with this great technology. I like that it allows me to have a 360-degree view which is great because you can showcase each space and easily present it to customers. Review collected by and hosted on G2.com. What do you dislike about Matterport? The only thing is that I would like it to work with other operating systems. Review collected by and hosted on G2.com. What problems is Matterport solving and how is that benefiting you? It's good to show clients virtual tours and they can see 3D images and even videos at the same time, it's honestly a great tool. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite SM Sylvia M. Certified Training Manager Small-Business (50 or fewer emp.) 6/28/2022 "A great solution for 3D and 360 models easy to use for most" 5/5 What do you like best about Matterport? I like the user interface, it is extremely easy to use and allows us a very good quality floor plan, I liked showing the virtual records with a 360 and 3d camera, it is excellent and very comfortable from anywhere. Review collected by and hosted on G2.com. What do you dislike about Matterport? I can't say anything bad about Matterport because everything is great. Review collected by and hosted on G2.com. Recommendations to others considering Matterport: You have to make a good decision, so implement Matterport. Review collected by and hosted on G2.com. What problems is Matterport solving and how is that benefiting you? I have been using it for a long time for a proprietary virtual tour and it allows us to do it easily as users have enough time to see everything with the naked eye in 3D and 360. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite PT Pascal T. Project Consultant Small-Business (50 or fewer emp.) 7/5/2022 "Great easy to use platform for real estate virtual tours" 5/5 What do you like best about Matterport? I like Matterport because it's easy to edit and implement, I liked adding 360 panoramas and 3D walkthroughs, it's a quick solution that meets the needs compared to other software, and this was the most compatible for us. Review collected by and hosted on G2.com. What do you dislike about Matterport? I have nothing negative to say about this solution, it is the best for me. Review collected by and hosted on G2.com. Recommendations to others considering Matterport: A good tool to create 3D virtual tours that you should take advantage of, I recommend it. Review collected by and hosted on G2.com. What problems is Matterport solving and how is that benefiting you? It is software that does exactly what we need, for now, it meets our needs, like a 3D walkthrough and that was our solution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite LC Lucas C. Project Manager Small-Business (50 or fewer emp.) 6/28/2022 "Matterport very good tool with friendly interface" 5/5 What do you like best about Matterport? I like this tool it is amazing and complete, I liked the third-party plugins to render 3d architecture, they are usually simple and uncomplicated, I liked rendering the images and making the models in high quality and graphics. Review collected by and hosted on G2.com. What do you dislike about Matterport? Nothing for now, just that the licenses are quite expensive and the animation tools are limited. Review collected by and hosted on G2.com. Recommendations to others considering Matterport: It's good if you want to impress your clients with a good design, this is the right tool. Review collected by and hosted on G2.com. What problems is Matterport solving and how is that benefiting you? It's being used for graphics and modelling, texturing, lighting and rendering, it's fantastic what you can do with Matterport. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite AF Adam F. Senior Civil Design Technician Mid-Market (51-1000 emp.) 8/26/2021 "Details We Didn't Even Know We Needed!" 5/5 What do you like best about Matterport? Working for an architectural/engineering company, it has been fantastic to send just one person out to a job site to scan, then have everyone else on the team be able to visit the site virtually. No longer do we need to only rely on outdated record drawings and partial models the client \*might\* have, but now we can scan the entire site and get all the information, including details we might not realize we need at the beginning! Review collected by and hosted on G2.com. What do you dislike about Matterport? The Pro2 camera uses infrared light, so sunlight confuses it. Because of this, the Pro2 camera can only be used indoors, but we're looking into a lidar camera to be able to scan outdoors. Review collected by and hosted on G2.com. What problems is Matterport solving and how is that benefiting you? Throughout the lifespan of a project, anyone can virtually visit a site to verify details. In past jobs, we'd send a team out to a job site to take hand measurements, hundreds of pictures, and sketch up what the existing conditions are. Then, back in the office, all that data would typically be handed off to someone else, who didn't know the job site, to recreate in a CAD program. Now, we can download the Matterpak and import the point cloud into cad, to get a truly digital twin model. Review collected by and hosted on G2.com. 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