Owen C.
OC
Owen C.
Recruiting Coordinator
Information Services
Enterprise (> 1000 emp.)
"Effortless Setup and Seamless Recognition—A Game-Changer for Our Team"
5/5
What do you like best about Matter?

Coordinating interviews involves juggling multiple calendars, time zones, room bookings, and candidate preferences. Matter has made that work visible. Hiring managers send kudos when scheduling goes smoothly or when candidates comment on their experience. The coins accumulate and I've gotten gift cards, which feels good after particularly chaotic hiring weeks. Setup was simple and didn't require IT involvement, so we were using it within a day. The platform has really transformed communication in the office and how we recognize each other. Love the tools and thankful that it was so easy to implement. Saves me so much time. Review collected by and hosted on G2.com.

What do you dislike about Matter?

Honestly, nothing right now. It was so easy to get started and the system has everything in one place that I need for recognition. Review collected by and hosted on G2.com.

Arun S.
AS
Arun S.
Software Developer
Information Services
Enterprise (> 1000 emp.)
"Effortless Recognition with Intuitive Design and Insightful Analytics"
5/5
What do you like best about Matter?

The interface is clean and intuitive. Send a kudos, pick a card, add your message, done. I also find the analytics helpful for understanding how recognition flows across the team. It surfaces patterns you wouldn't otherwise notice. The variety of card designs means you can pick one that fits the tone of what you're trying to say, whether it's lighthearted or more sincere. Great tools all in one that are easy and great way to connect with colleagues. Review collected by and hosted on G2.com.

What do you dislike about Matter?

No issues, honestly it is easy to use and extremely beneficial to my day. It was also easy to implement. Review collected by and hosted on G2.com.

Francis R.
FR
Francis R.
Legal Assistant
Information Services
Enterprise (> 1000 emp.)
"Effortless Setup and Fantastic Rewards Selection"
5/5
What do you like best about Matter?

The setup was easy and I figured it out quickly. I send kudos to people who make my job easier, and I get them back when I help someone out. The variety of card options is nice because you're not always sending the same boring thing. I like that the coins reset weekly because it keeps things moving instead of people saving them forever. I've used the rewards a few times for coffee shop cards. They have a great selection of rewards. The resources have really helped connect us more in the office. Review collected by and hosted on G2.com.

What do you dislike about Matter?

Great resources and ways to recognize colleagues. No problems so far. Review collected by and hosted on G2.com.

Olivia G.
OG
Olivia G.
Operations Assistant
Information Services
Enterprise (> 1000 emp.)
"Customizable Kudos and Meaningful Rewards Make Recognition Enjoyable"
5/5
What do you like best about Matter?

The kudos cards are more customizable than I expected. You can pick designs that match the situation instead of sending the same generic thing every time. I also really like that you can choose to donate your coins to charity instead of keeping them for yourself. I've done that a couple times and it feels good to turn recognition into something meaningful beyond just personal rewards. Matters whole system is straightforward enough that I didn't need training to figure it out. Really enjoying the tools so far. Review collected by and hosted on G2.com.

What do you dislike about Matter?

Tools are easy to use and very helpful. No complaints to share. Review collected by and hosted on G2.com.

Patrick R.
PR
Patrick R.
Operations Coordinator
Information Services
Enterprise (> 1000 emp.)
"Effortless Recognition and Insightful Analytics Make a Difference"
5/5
What do you like best about Matter?

The Feedback Friday automation is probably the feature I value most. It sends a reminder every Friday to recognize someone, which means recognition doesn't get pushed to the bottom of the to-do list when things get busy. The analytics have been helpful too for understanding participation patterns and seeing who's being recognized versus who might be getting overlooked. That visibility lets me address gaps before they become problems. The platform doesn't require ongoing administration, which is critical when you're managing operations. The tools are easy to use and train others on. Review collected by and hosted on G2.com.

What do you dislike about Matter?

Great recognition tool that benefits everyone so far. Review collected by and hosted on G2.com.

Camille G.
CG
Camille G.
Database Administrator
Information Services
Enterprise (> 1000 emp.)
"Effortless Recognition That Makes a Real Impact"
5/5
What do you like best about Matter?

It's fast. That's the main thing. I can acknowledge someone's contribution without it turning into a production. No forms to fill out, no approval workflows, just pick a card and send it. For technical work that often goes unnoticed, having a quick way for people to say thanks when they do notice makes a difference. The fact that it took almost no time to set up was also important. Matter has been an all around lifesaver when it comes to recognition tools that actually make a difference without too much time. Review collected by and hosted on G2.com.

What do you dislike about Matter?

Quick, easy, and love the tools. No complaints to share. Review collected by and hosted on G2.com.

Angela S.
AS
Angela S.
Customer Success Representative
Information Services
Enterprise (> 1000 emp.)
"Automated Celebrations and Team Surveys Made Effortless"
5/5
What do you like best about Matter?

The automated celebration features have been a lifesaver. Before Matter, someone would remember it's someone's birthday or work anniversary about three days after the fact, and then it would be awkward to bring it up. Now it just happens automatically and people can add their own messages to the celebration. The survey feature in our plan is also useful for getting quick temperature checks on how the team is feeling without scheduling another meeting. It's all in one place instead of scattered across different tools. Review collected by and hosted on G2.com.

What do you dislike about Matter?

Very thankful for the tools and not having to use multiple platforms. It’s very helpful and easy so far to use. Review collected by and hosted on G2.com.

Sunil A.
SA
Sunil A.
Legal Associate
Information Services
Enterprise (> 1000 emp.)
"Effortless Team Recognition and Connection Across Departments"
5/5
What do you like best about Matter?

Matter has made it easier to stay connected with people I work with across different departments. Legal can be isolating since you're often heads-down in documents, so having a way to recognize someone's contribution without scheduling a meeting or writing a formal email is useful. The card designs are professional and well designed. I've sent kudos to paralegals and other associates who've helped me meet tight deadlines, and it takes hardly any time at all. There is no interruption in my work, it adds value and is easy to use. Recommend if you are looking for a tool to connect your staff. Review collected by and hosted on G2.com.

What do you dislike about Matter?

All I have found are useful resources and easy integration. Review collected by and hosted on G2.com.

Angie B.
AB
Angie B.
Office Manager
Small-Business (50 or fewer emp.)
"Super helpful for team engagement!"
5/5
What do you like best about Matter?

We really enjoy the customizable rewards Review collected by and hosted on G2.com.

What do you dislike about Matter?

I would not change an thing, works well! Review collected by and hosted on G2.com.

Response from Sam Lepak of Matter

Thanks for the feedback, Angie. We plan on making Feedback Friday more customizable, especially by adding additional reminders encouraging participation. Stay tuned... Appreciate you being a valued customer of Matter. 💜

Colin L.
CL
Colin L.
Customer Service Representative
Information Services
Enterprise (> 1000 emp.)
"Motivating Recognition and Easy Rewards System"
5/5
What do you like best about Matter?

Honestly, I didn't think I'd care that much about recognition software, but it's been really nice to have. Getting a kudos from a teammate who noticed you handled something well actually means something. It’s really encouraging and brings a little joy into the day. The coins system is great too because they add up toward actual rewards. I love that it doesn’t take long to send a kudos and I can connect with peers more. It’s incredibly motivating too. Review collected by and hosted on G2.com.

What do you dislike about Matter?

It's worked well for me so far and the tools are easy. Review collected by and hosted on G2.com.